ComplaintsforMetro Credit Union
Need to file a complaint?
BBB is here to help. We'll guide you through the process.
Complaint Details
Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.
Initial Complaint
07/10/2024
- Complaint Type:
- Order Issues
- Status:
- Resolved
Date of transaction is 7/8/2024. I applied for a loan of $1,000 and with application charge of $25.00. My credit is good which means I could get a low interest rate. instead the loan officer whos name is ******* ******* told me the rate was 18.00%,she told me you could get a rate at 13% but it would not be much of a difference Which is not true went I look at this when I got home their nothing but two pages neither stating the interest rate for the length of the loan and that this was a open end loan where you can pay down to $500 and re borrow with out filling out another application which I told her I did not want its normal for this type of loan. I am a senior citizen and have good credit that I am proud of and want this loan to be re did at 13% that I suppose to get. I have notice when you get older young people think that you are dense or a fool.Customer response
07/10/2024
I when to the business and this problem has been resolved.Initial Complaint
09/28/2023
- Complaint Type:
- Billing Issues
- Status:
- Answered
I am a victim of identity- theft, I am writing to request that you block all accounts disputed as fraudulent on my credit reports with T********** ******** *** ********. This information does not relate to any transactions I have made. I did not give anyone authorization or consent to use my personal information. I hereby exercise my legal rights enacted by Congress and The Federal Trade Commission, which explicitly states when a victim of identity-theft dispute a fraudulent account on his/her credit report it shall be honored by all credit bureaus and all fraudulent information should be blocked within 4 days and proper notification shall be given to all data furnishers pursuant to section 605b of The Federal Fair Credit Reporting Act. METRO CREDIT UNION ACCNT #200167571** BAL $0 I understand that the Office of the Attorney normally provides copies of the complaint forms or information regarding complaints to the business complained about and other private and public agencies. I authorize BBB to give copies or any information on the form to anyone deemed advisable.Business response
10/03/2023
Dear *** ******
Metro Credit Union takes all claims of identity theft seriously and is committed to protecting consumers' financial security. Upon thorough investigation, we have found no evidence to support the assertion of identity theft in your case. Our records indicate that no unauthorized access or suspicious activity occurred. You may reach out to our Collections team if you have any further concerns.Sincerely,
**** ******, Compliance Director
*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩
BBB Business Profiles may not be reproduced for sales or promotional purposes.
BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.
When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.
BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.
As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.
Customer Reviews are not used in the calculation of BBB Rating
Customer Complaints Summary
3 total complaints in the last 3 years.
3 complaints closed in the last 12 months.