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Business Profile

Banking Services

Metro Credit Union

This business is NOT BBB Accredited.

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Complaints

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Complaint Details

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  • Initial Complaint

    07/10/2024

    Complaint Type:
    Order Issues
    Status:
    Resolved
    Date of transaction is 7/8/2024. I applied for a loan of $1,000 and with application charge of $25.00. My credit is good which means I could get a low interest rate. instead the loan officer whos name is ******* ******* told me the rate was 18.00%,she told me you could get a rate at 13% but it would not be much of a difference Which is not true went I look at this when I got home their nothing but two pages neither stating the interest rate for the length of the loan and that this was a open end loan where you can pay down to $500 and re borrow with out filling out another application which I told her I did not want its normal for this type of loan. I am a senior citizen and have good credit that I am proud of and want this loan to be re did at 13% that I suppose to get. I have notice when you get older young people think that you are dense or a fool.

    Customer response

    07/10/2024

    I when to the business and this problem has been resolved.

  • Initial Complaint

    09/28/2023

    Complaint Type:
    Billing Issues
    Status:
    Answered
    I am a victim of identity- theft, I am writing to request that you block all accounts disputed as fraudulent on my credit reports with T********** ******** *** ********. This information does not relate to any transactions I have made. I did not give anyone authorization or consent to use my personal information. I hereby exercise my legal rights enacted by Congress and The Federal Trade Commission, which explicitly states when a victim of identity-theft dispute a fraudulent account on his/her credit report it shall be honored by all credit bureaus and all fraudulent information should be blocked within 4 days and proper notification shall be given to all data furnishers pursuant to section 605b of The Federal Fair Credit Reporting Act. METRO CREDIT UNION ACCNT #200167571** BAL $0 I understand that the Office of the Attorney normally provides copies of the complaint forms or information regarding complaints to the business complained about and other private and public agencies. I authorize BBB to give copies or any information on the form to anyone deemed advisable.

    Business response

    10/03/2023

    Dear *** ******


    Metro Credit Union takes all claims of identity theft seriously and is committed to protecting consumers' financial security. Upon thorough investigation, we have found no evidence to support the assertion of identity theft in your case. Our records indicate that no unauthorized access or suspicious activity occurred.  You may reach out to our Collections team if you have any further concerns.

    Sincerely,
    **** ******, Compliance Director

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BBB Rating & Accreditation

A+

This business is not BBB Accredited

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Years in Business: 74

Customer Reviews are not used in the calculation of BBB Rating

Overview of BBB Rating

Contact Information

14517 F St # 211

Omaha, NE 68137-1001

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(402) 551-3052

Customer Complaints Summary

3 total complaints in the last 3 years.

1 complaints closed in the last 12 months.

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