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Business Profile

Car Wash

Russell Speeder Car Wash

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 11 total complaints in the last 3 years.
  • 5 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:02/18/2025

    Type:Service or Repair Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Dropped off car at 10AM for 1130 AM complete detail. Provided in writing time of 2.5 - 3 hours to complete detail. Not completed until 6 PM.

    Customer Answer

    Date: 03/03/2025

    ******* ******* agreed with my complaint and has offered a free detail car wash as compensation.  I am forwarding that email string now.

  • Initial Complaint

    Date:02/16/2025

    Type:Billing Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I bought a carwash and now upon reviewing my bank statement months later realize that I was signed up for an expensive subscription that I was not aware of that charged me for the past four months. I never used the service after I was signed up for it and frankly feel scammed due to my lack of knowledge of what happened.

    Business Response

    Date: 03/19/2025

    Hello,

    I reached out to *** ******** after I got this complaint yesterday.  This is the first time I saw this message from you because **** **** sent it to me, but he is no longer a manager in the Omaha market.  I have placed the check request to our accounting department and informed him that it will be mailed to him in the next 3-4 weeks.

    Thank you,

    ***** **** 

    Lead Administrator

    ******* ********/ Waters Car Wash

    *************************

  • Initial Complaint

    Date:12/24/2024

    Type:Facilities Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I went to Russel speeders car wash on 12/12/24 and got it washed. It was around 4pm. I had a doctors appointment so I went to that. The next day I noticed the bottom of my door paint was damaged. I went back to car wash and filled out a damage report. Told 4-6 days someone would get back to me. I called 6 days later and and when I talked to the manager he basically said there’s nothing they can do because it’s older then 5 years old. Truck was perfect and I have pictures of that. And he said has to be 24 hours. It was just about 24 hours. Absolutely a company damaged your car and they won’t repair it. Horrible company.

    Business Response

    Date: 01/07/2025

    Hello ********

    This complaint came from the Derby CT location and the General Manager of the site did respond to the customer and you can see from the email he sent that he looked at the video footage from our cameras and there was no damage to the car as it entered or exited the tunnel.

    Thank you,

    ***** ****

  • Initial Complaint

    Date:08/27/2024

    Type:Billing Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I have had an unlimited plan for several years. On August 12th, 2024 I was charged my normal monthly rate of $47.85. (I didn't use the car wash following this transaction.) On August 15th, 2024 I went to the Manchester location with my new vehicle and asked to transfer my account. I was told I would have to purchase a new plan (1st month at a discounted rate of $21.26 including tax) and request a refund for the $47.85 through their website. I have just submitted my request for a refund for the 4th time. I have not heard from anyone and there is not a human to answer questions or help at the telephone number provided on their website. Nobody calls or emails with any type of response. Apparently they just ignore. I want my refund. Thank you.

    Business Response

    Date: 08/29/2024

    Hello,

    I called ***** today and was able to process her refund back to her credit card.  Above are the email with the refund on the account processed and the account itself.  She was very sweet and just wanted her money back.

    Thank you,

    ***** **** *************************

    Customer Answer

    Date: 08/29/2024


    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

    Sincerely,

    ***** ******

  • Initial Complaint

    Date:06/28/2024

    Type:Billing Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Omaha west dodge. I have been billed 3x each month. On June 24, my credt card was charged 32.09 AND 39.58. Currently, my debit card has a pending charge for 26.74. Please respond quickly as this has been happening for some time and needs to be fi

    Customer Answer

    Date: 07/11/2024

    I do need to tell you that Amanda with Russell Speeder did call.  She did refund 6 months of overcharges on July 3. 

    I wish it had been easier to contact her but there is no contact method given on their website .

    As far as I am concerned, though, my complaint is closed.

    Thank you for your help.

  • Initial Complaint

    Date:05/16/2023

    Type:Billing Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On 3/30/2023 I went to Russell Speeder to get my car washed. I was badgered and talked down to by the attendant trying to sell me a car wash membership which I didn't want. When I told her I wasn't interested she said I could get a discounted car wash on the spot if I signed up but could cancel it at any time after wards which I did the same day. I called the number to cancel and thought that would be the end of it however, I was billed exactly one month later for the monthly membership fee of approx. $**. I am working to resolve this through my credit card company but want to warn others of the sales practices and deception going on at this company.

    Business Response

    Date: 05/01/2023

    Dear Ray,

    Thank you for sharing your concern. I apologize for the unpleasant experience you shared with our company.

    To fix the problem, please let us know the address of the location where you encounter the issue.

    Your satisfaction is important to our company, and we hope we can correct this issue for you.

    Best regards,

    The Russell Speeders Team

    Customer Answer

    Date: 05/01/2023


    Complaint: ********

    I am rejecting this response because:  The location I am filing my complaint about is ***** ** ***** **** ****** ********

    Sincerely,

    Ray *******

    Business Response

    Date: 05/30/2023

    Name:
    Ray *******
    Address:
    ***** ********** ****** *******
    ****** ** *****
    Daytime Phone:
    ***** ********

     

    I called Ray ******* to discuss the problem he had at our carwash His bank Already gave him his money back so we are all good to go.


  • Initial Complaint

    Date:03/29/2023

    Type:Billing Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Russell speeders car wash ***** * ***** ****** is *****!! When I go to car wash on 2/11/2023, the salesman suggest a one-month unlimited wash for $*****, he said I can have my car wash 5 times a day to 3/13, I accepted it and paid for with my credit card. I went car wash another time towards the end of February, and I tried to wash on 3/11 but the wash already closed. I did another car wash on the last day 3/13. Then on 3/25 when I check my credit card statements, I noticed that my credit card was charged another $***** from Russell speeders, a big surprise!!! I NEED them to REFUND it to me!!! I called the business and talked to Holly the manager, she said she can not refund to me. this is cheating customers, it is not the right way to do business, as I was not told anything close to what Russell speeders are doing now. ******** ******** business!!!!!

  • Initial Complaint

    Date:07/29/2022

    Type:Billing Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Russell speeders car wash over charged me when I renewed my account, I was only supposed to pay $***** and was charged $*****. I called them to get it corrected and make sure it doesn't happen again as the attendant never told me price had changed or any issues with my account nor did she issue me a receipt. I received an alert from my bank regarding the charge and called immediately. I had been told I will receive a $** credit however I still haven't received it, and I was told it was issued on Monday, July 25th. This business needs to issue my credit as they charged me incorrectly.

    Business Response

    Date: 08/19/2022

    Business Response /* (1000, 5, 2022/07/30) */ Yvonne, sorry about the confusion. Not really sure who you spoke with but the system doesn't allow to do partial refunds. The only way to do that is to come to the location and receive the money. What was done though that you were put back on the lower plan and they also gave you a free month so your next payment would be 9/22/2022 instead of 8/22/2022. That is a $***** discount instead of $**. Please let us know if there is anything else we can do. Thanks Consumer Response /* (2000, 7, 2022/08/01) */ (The consumer indicated he/she ACCEPTED the response from the business.) They took care of my issue which is why I am accepting their response.

Russell Speeder Car Wash is NOT a BBB Accredited Business.

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