Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:10/04/2024

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This so called “collections agency” can’t even afford a working phone system. All circuits are busy on their local line and the wireless caller is unavailable on their toll free line. I would love to contact them to clarify the so called debt I owe, but it’s clearly impossible to do so. Reporting on my credit TWO YEARS after the last contact with sleazy Sonny Gerber is crazy work. Is Sonny having that hard of a time selling lemons to desperate people?

  Customer Answer

  Date: 10/07/2024

  THIS COMPLAINT WAS MADE SOLELY ON BEHALF OF MYSELF

  

  Business Response

  Date: 10/08/2024

  BBB Complaint # 22379727

   

  Our office represents ***** ****** **** on an outstanding collection claim for *** *********. Your complaint to the BBB asked for us to contact you regarding this matter. A representative from our office reached out and identified themselves as returning a call regarding your complaint and you immediately hung up and disconnected the call. You can reach us anytime at ************, should you have any further questions or concerns on the matter.

   

  Thanks

  National Account Systems of Omaha, LLC

• Initial Complaint

  Date:08/19/2024

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I had a random collection charge for $4600 show up on my credit. I have no credit debt to that extent. I am a cash only person. I called to ask what it was about and they demanded my social security and birthday. I do not give out that information. He was rude and condescending and refused to answer any questions without personal identifying information. I've also filed dispute with the credit bureaus.

  Customer Answer

  Date: 08/20/2024

  I'm nit sure what level of clarity I can provide. I have no business dealings with this company, they demanded my personal info (SSI, DOB) to receive any insight. I'm unwilling to give out personal information like that because of the potential for additional fraud. They have hit my credit for something that isn't mine and refuse to remove it. The one person I spoke to briefly was rude, condescending and generally useless. I have zero business dealings with them and would like them to just go away and leave my credit alone. Go scam someone else.

  

  Business Response

  Date: 08/20/2024

  BBB CASE# ********
  
  ****** *******:
  Our office is in receipt of your complaint regarding the balance placed for collection from our client Access Commercial/ Morningside Holdings. The principal balance placed for collection is $4,616.00. This was adjudicated to be a judgment in Dodge County CI 22-891. For your records I have attached the following: copy of the judgment, lease agreement, and itemization. If you have any documentation or proof that these balances are not owed or have been paid in full, please forward this information to our office so that we may further investigate your claims. If you have any questions, please feel free to call our office directly at ************.
  
  Sincerely,
  NAS of Omaha, LLC

• Initial Complaint

  Date:06/12/2024

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I don't know, nor can I find any information on the $5,105 they put on my credit report. I have never heard of this company nor this amount. Any amount this high that I know of owing anyone has either been paid off or is over 7 years old a should have dropped off.

  

  Business Response

  Date: 06/12/2024

  BBB CASE# ********
  
  ******* *****:
  Our office is in receipt of your complaint regarding the balance placed for collection from our client ***** ***** Corp of Omaha. We reflect a current balance as of today of $5,105.95. We have attached copies of these records for your review. If you have any documentation or proof that these balances are not owed or have been paid in full, please forward this information to our office so that we may investigate your claims. If you have any questions, please feel free to call our office directly at ###-###-####.
  
  Sincerely,
  NAS of Omaha, LLC

  Customer Answer

  Date: 06/12/2024

   
  Better Business Bureau:
  
  I have reviewed the response and accept it, I'll have to contact the credit card company they are representing and see what is going on there because I don't know how a card that was basically paid off with a $400 limit can be owed $5,000 except they are greedy and want to create more homeless people and poverty
  

• Initial Complaint

  Date:03/25/2024

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am not liable for this debt with ** *** **** ** *** 6, I do not have a contract with National Account systems -om, they did not provide me with the original contract as I requested

  Customer Answer

  Date: 03/27/2024

  I do not find myself liable for this debt With national account. I do not have a contract With them as well.  That I do not have a contract with **** ** *** * desired resolution is to have the correction done to my credit report. 

  

  Business Response

  Date: 03/28/2024

  
  BBB CASE# ********
  
  ******* ****:
  Our office is in receipt of your complaint regarding the balance placed for collection from our client *** **** ** **** We reflect a current balance as of today of $2,314.49. Our records do not reflect any requests or contact from you regarding obtaining the validation documentation as you stated. We have attached copies of these records for your review. If you have any documentation or proof that these balances are not owed or have been paid in full, please forward this information to our office so that we may investigate your claims. If you have any questions, please feel free to call our office directly at *************
  
  Sincerely,
  NAS of Omaha, LLC

• Initial Complaint

  Date:12/26/2023

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have no entered into any contracts with National Account Systems of Omaha. I asked for the original contract and it could not be provided. I demand that they remove the query from my credit report

  Customer Answer

  Date: 12/26/2023

  No idea how they got my information or why they’re seeking me. I have never done business with them

  

  Business Response

  Date: 12/28/2023

  BBB CASE# ********
  
  ***** *******
  Our office is in receipt of your complaint regarding the balance placed for collection from our client Fetts City Motor Center. I have attached a copy of the contract entered with our client Fetts City Motor Center, along with a copy of the judgment rendered against you in the Douglas County Courts. We reflect a current balance as of today of $5,377.39. If you have any further questions or issues, please feel free to contact us at *************
  
  Sincerely,
  NAS of Omaha, LLC

• Initial Complaint

  Date:12/05/2023

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am not liable for this debts with ***** **** *****. I do not have a contract with National Account Systems, LLC, they did not provide me with the Original contracts as I requested.

  

  Business Response

  Date: 12/05/2023

  
  BBB CASE# ********
  
  *** *******
  Our office is in receipt of your complaint regarding the balance placed for collection from our client ***** **** *****s.  After reviewing the account records, I do not see where you ever requested these documents. I have attached a copy of the contracts signed with our client for your review. If you have any further questions or issues, please feel free to contact us at *************
  
  Sincerely,
  NAS of Omaha, LLC

  

  Business Response

  Date: 12/07/2023

  *** ****** * We are clearly at an impasse. We have provided proof of debts. You have not been able to provide any proof of fraudulent activity. If you do have proof, please provide and we will investigate the matter. Without such proof we will not continue to respond to your rejections.

  Customer Answer

  Date: 12/07/2023

  
  Complaint: ********
  
  I am rejecting this response because:
    I will file with the CFPB because it clearly says my name is ******* ****** in the images I sent. This is not even my name but ok. The CFPB will be contacting you.
  Sincerely,
  
  ******* *******

• Initial Complaint

  Date:02/18/2023

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Account\Refernce number: ********** ** ******** ** ***** Debt of ******* I owe no money to this business. I was a tenant from Sept 2019 thru September 2021 my rent was paid in full with no remailing balance at the time of vacating the premises. My unit was #** in building ***. The business has not made any attempt to notify me of any debts and I was unaware of the supposed "debt" until it hit collections and put my credit score down ** points. I've called the ***** office to get detail they stated they had absolutely no idea what the charges or details regarding the balance were. I do not owe the money and I want my credit report fixed and the company to not contact me anymore. It also shows no account number on my papers.

  

  Business Response

  Date: 03/16/2023

  Ms. ****:

  We have attached the documentation from ******** **** ** *****. This shows how they calculated the balance sent to collection. I have also attached our initial validation notice mailed on 12/12/22. If you have any questions or concerns after reviewing these documents, please reach out to me at ************, and I will be more than happy to help assist you with resolving this matter. We have also updated the account to reflect you are currently disputing this debt.

  Thank you,

  Joe ******* Director

  ***********

  Customer Answer

  Date: 03/20/2023

  
  Complaint: ********
  
  I am rejecting this response because:
  

  Because the business just sent me back all the documents that I uploaded and sent them back trying to use them as their proof of information, which provides me no proof because there's no itemized list on the letter they sent to me explaining why they claim that I owe them $ *******

  Sincerely,
  
  Samantha ****

  Customer Answer

  Date: 04/19/2023

  I would like someone from the BBB to call me in regards to this topic. I know you may have tried calling in the past & I likely haven't answered. Afternoon is the best time to call, the later in the afternoon the better..  **********

• Initial Complaint

  Date:02/02/2023

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  National Account systems of Omaha sent me a bill saying I owe ***** ********** $*** . I paid this ***** dentist ***** a lot of money. and i explained to them you have to pay before the services so I wonder where the bill is coming from. I had written to the ******** Dental board about this dentist because she lied to my place of work about when I was at her dentistry. And thereby depriving me my pay. Anyway National Account Systems still reported me to credit agencies. There is a No Surprise Act in ******** and this is a direct violation of it. And just checking my Experian file it shows National Account Systems is filing again like I took a loan from them to play very dirty. This has to be stopped. The collection was reported by them to Experian on 05/09/2022 so why were they in my file again on 01/31/2023.. Pls check out the attached pic. I can find receipts of payment to ***** the dentist if that will make any difference. This is illegal

  

  Business Response

  Date: 02/02/2023

  
  BBB CASE# *********
  
  Wendy ******:
  Our office is in receipt of your complaint regarding the balance placed for collection from our client *** ****** **********. Our office mailed the initial validation notice to you on 5/9/2022. You called our office on 5/12/22, advising us you disputed the matter, but failed to provide any reasoning or proof as to why the balance was not owed. At that time we updated your file as disputed, and asked you to send written notification of the following: What portion of the bill is disputed and why you dispute it. Along with any documentation you may have. Upon receipt of such we would investigate any issues with the original creditor and get back with you with an answer regarding the dispute. Our office does not show that we ever received anything from you to investigate whether these charges are valid. Our office has reported this as a delinquent debt disputed by the consumer as we are required by law. You also state that we are trying to deceive you, like you took out a loan from us. Our line on the credit report states unknown-credit extension, review, or Collection. I have contacted our client and asked them to provide all documents to our office and review the file. After speaking with them again, they advised us the balance is still due and provided additional paperwork that I will attach. This will include a full itemization of charges, and copies of the estimates/ financial policies signed by you agreeing to pay for the services. If you have any further questions or issues, please feel free to contact us at ************.
  
  Sincerely,
  NAS of Omaha, LLC
  
  *** **************** ****** ***** *************

  Customer Answer

  Date: 02/08/2023

  (The consumer indicated he/she DID NOT accept the response from the business.)
  I attached what was in the Experian alert . It clearly says National Account Systems of Omaha checked my file for instalment loan or new bank account.
  I will also attach pics my written response you , something you made no mention of.
  Anyway you have now initiated a court case . That's fine. We both then have an opportunity to present our case .
  *** **************** *********** ******** ********

• Initial Complaint

  Date:11/28/2022

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This company ********** they buy accounts from companies that are in bad standing not knowing why the accounts are not paid ( covid, loss of employment or death) and they sue for the money owed to another company for their profit they purchased my account from *************** wen *** literally broke the law and added someone to my account saying it will be under their name and not mine but I was sued and am now being garnished for items I'm not supposed to be they never mentioned a court date but they say it was on the paperwork delivered this company this should be illegal I don't think I should have to pay that much

  

  Business Response

  Date: 01/02/2023

  Business Response /* (1000, 5, 2022/11/30) */ BBB CASE# ********* Willie ****: Our office is in receipt of your complaint regarding the balance placed for collection from our client ***************. National Account Systems has not purchased this debt, it has been assigned by *************** for collection and suit by our office. The records reflect 2 names on the account, Willie **** and Kiera ******. If you feel there was some sort of fraud on this matter, please provide our office with the fraud/police reports and we will be more than happy to investigate the matter further. If you have any further questions, please feel free to contact us at ************. Sincerely, NAS of Omaha, LLC

• Initial Complaint

  Date:08/11/2022

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have been dealing with this company for years, attempting to make payments. No one ever calls back. I finally got ahold of someone and made a $*** payment, and they refuse to provide proof of this, or the remaining balance I have left. I even offered to enroll my bank information into a payment plan so they could collect $*** biweekly. But they refused this as well. Now they are garnishing my wages, and refuse to answer the phone so I can get a copy of all my information they have, and the total prior to making this payment. The paperwork they have filed does not match anything that they told me. Even after making 1/3 payment I told them I would be calling back in a few weeks to make another 1/3 payment despite the fact they did not provide proof of payment or even proof of anything realistically. I wanted to just get it over with. When the ******** employee does answer the phone, he has relayed inaccurate information on the 3 occasions I was able to actually speak to someone, he told me the payment of $*** would be reported on my credit during the first 13 days of the month, they have told me different totals due, and told me proof of payment would be provided but only gave me a confirmation number. This does absolutely nothing for me when all I wanted was a detailed copy of the total owed and what the charges were, so I could budget and finance to get this paid off with 3 large payments, and have proof that payments were being made, so they COULDNT take me to court and SOMETHING showing what the total was after each payment. I have left multiple voicemails. All I wanted was a hard copy of what I owed them, and what the charges were broken down. Simple math such as "***** remaining" via email would've sufficed but they told me they were unable to provide proof of payment which I am pretty sure is illegal. I have the charge in my account but this does not show me HOW MUCH IS REMAINING. I will be expecting a call as I have left yet another voicemail.

  

  Business Response

  Date: 09/16/2022

  Business Response /* (1000, 10, 2022/08/30) */ Halona *******: Our office is in receipt of your complaint regarding the balance placed for collection from our client ******************************. This file was originally placed with our office 2/13/2020. Since this time our office has made numerous attempts to collect this debt without any luck. We have offered both payment arrangements and reduced settlement offers. When this did not work, we filed suit in ******* County, case id ***********. We spoke with you 6/17/22 and again offered a reduced lump sum settlement. You were unable to make this payment at the time and advised our office you would pay $*** that day, then continue payments every 2 weeks. There was not another payment as agreed upon, and due to this, our office filed a wage garnishment on 7/26/22. We received a message from you 8/11/22, which we returned your phone call, and you were unable to speak at the time. We were finally able to speak with you 8/12/22 and went over your file and the process of garnishment. Our office has never refused to verify if payments were made or provide an itemization of charges. We have only advised that we provide letters or receipts once an account has been paid in full. If you have any further questions, please feel free to contact us at ************. Sincerely, NAS of Omaha, LLC