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ComplaintsforMidwest Oral Surgery & Dental Implants
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Complaint Details
Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.
Initial Complaint
12/04/2023
- Complaint Type:
- Billing Issues
- Status:
- Answered
I have been going back and forth with Midwest Oral Surgery on getting them to submit claims to my dental insurance providers Cigna and **** ******, they haven't been. I received letter from Cigna saying they had reached out to Midwest Oral Surgery for further info on a claim, they aren't responding to Cigna, **** ****** said Midwest Oral hasn't submitted any claims to them at all on my behalf, they are trying to get me to pay out of pocket and deal with trying to get reimbursed from my insurance companies, this is horrible customer service on their part.Business response
01/03/2024
1/3/2023-Reponse back to Better Business Bureau Complaint ID ********
***** *******
We are attaching our insurance claims submission ledger for ***** ******* on **** ****** and Cigna. All claims been submitted for her recent treatment done in our by *** ***** ****
Date of Service 11/20/2023
-Claim was processed and denied by Beam Dental on 12/5/2023.
-Cigna processed claim on 12/27/2023- On the website is states a missing information letter was sent to the providor and has not been received.
-We called Cigna and spoke with ******* ***** **** ******-Provided additional details and uploaded pano. Allow an additional 10-15 days to be processed.
Date of Service 12/18/2023
-Unable to check status prior to 30 days of submission.Please see attached Claims Submission Ledger.
Thank you
Customer response
01/04/2024
Received this letter yesterday from Cigna, they are not receiving information needed to process claim.
*****
Business response
01/11/2024
We received the attached letter addressed to the business from Cigna at the same time. A note was sent back noting all needed info and we asked them to reprocess the claim. Please see attached.
Thank you
Midwest Oral Surgery & Dental Implants
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Contact Information
Business hours
Today,7:30 AM - 12:30 PM
MMonday | 8:00 AM - 4:30 PM |
---|---|
TTuesday | 8:00 AM - 4:30 PM |
WWednesday | 8:00 AM - 4:30 PM |
ThThursday | 8:00 AM - 7:30 AM |
FFriday | 7:30 AM - 12:30 PM |
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Get a QuoteCustomer Complaints Summary
2 total complaints in the last 3 years.
1 complaints closed in the last 12 months.