Complaints

This profile includes complaints for 7 Day Furniture, Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  7 Day Furniture, Inc.

  4911 S 72nd St Omaha, NE 68127-2804

  
• 

  7 Day Furniture, Inc.

  2240 Fletcher Ave # D Lincoln, NE 68521-1052

  

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:11/20/2024

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased a sofa from this business on 08/15/2024 for $809.71 including delivery. The cushion is already smashed down and extremely uncomfortable. I reached out to the business regarding this and have not heard back. I would like for them to fix the issue or replace the sofa.

  

  Business Response

  Date: 11/21/2024

  Good Morning Ms. **********

  Our Customer Care team has not received any reports from our Lincoln Store regarding your issues. Our Customer Care team has reached out to you using the email provided here asking for pictures and what the issues are. If you could please respond to their email they will assist you and have you taken care of. 

• Initial Complaint

  Date:08/08/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Purchased a set of furniture from 7day furniture in may of 2022. At the time we also purchased a five year protection plan for an addition fee to cover defects and broken pieces. It’s now August 2024 and we have three broken pieces of the furniture we purchased, so I filed a claim because they are still covers under warranty! I contacted and explained what happened and they referred me to the insurance company. So I reached out to them submitted pictures, original sales receipts and they took the information and said they claim would take 7-10 days to file. After 15 days I called to receive notice that they would not be fixing our furniture due to accumulated damage that’s not covers under warranty. Both pieces broke on the same week and I filed the same week. So after being denied from the insurance company I reached back out to 7 day to see if any thing else can be done. After a few day the manager ******* tells me that they no longer do business with that insurance company and unfortunately there would be nothing her could do do resolve the issue. So again I try to call the Omaha location and I get the same response they only thing they were willing to do it offer is a 5% on new furniture. We have been great customers and have spent a lot of money with them. We also have a lot of credit with them as well. So we purchased a sectional for 1,857 dollars and spent an additional 199.99 for the five year protection. We have broken furniture, nothing for my kids to sit on, and no one is honoring the plan we purchased

  

  Business Response

  Date: 08/08/2024

  Mr. ******* contacted the 3rd party accidental coverage he had purchased where they denied his claim due to accumulation. GBS, the 3rd party coverage, states in their contract that damages must be reported within 30 days of discovery. It also states under “Important Exclusions” :
  -Intentional damage or willful abuse or misuse of the covered Furniture
  -General soiling or a gradual buildup or accumulation of dirt, dust, body oils, perspiration, and other damage that cannot be attributed to a single occurrence   
  After reviewing the photos he had sent in each seat, except for the wedge, is damaged. The accidental coverage he had purchased is just that, accidental coverage. It is not a replacement program once the furniture has been destroyed or abused. 7 Day Furniture does not warranty the furniture as we do not manufacture it. Repairs or replacement are at the discretion of the manufacturer, if under their warranty, or GBS.
  When Mr. ******* contacted our Omaha store, he specified that it was 2 pieces. One where the seat frame was damaged and one of the power recliners. He was asked to send in pictures of the motor tag and was offered to have the damaged seat picked up for repair and the motor replaced in the recliner. He denied the offer stating himself that it was not worth the time due to how damaged the entire set was.  We offered to repair the pieces at no cost to him and he rejected the offer. 

• Initial Complaint

  Date:05/17/2023

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I spent **** dollars in store. Financed **** and the whole process was a nightmare. Took forever and they charged the finance charge with ****. I also put on layaway something. After a month i had heard nothing from **** so i directly called them. After a hour on the phone of research they said that they would have to refund the process fee since it showed on their side i had not paid but after researching they found it. Then i need to pay again to start the 120 days same as cash. So after all this and spending **** I called and talked to manager Kyle and said i did not want the chair that goes with the set i have on layaway and i stead of apologizing for this nightmare, the *** dollars, i had to forfeit. So after all i spent, just for all the trouble, a refund of money they just have extra money because i do not want the item on lay away. Customer service ***** and I will never shop there and let everyone I know that compensation was due.

  

  Business Response

  Date: 05/25/2023

  Good Morning I have attached the layaway agreement Ms. ********* signed and received a copy of that states "no cancelations, extensions, exchanges, refunds, or reselections" all in capital, bold letters. 

   

  

  Business Response

  Date: 05/25/2023

  Good Morning, We apologize you had issues with ****, as they are a 3rd party company that portion of your complaint should be posted to their BBB profile. As for the layaway, you signed a contract that does state in capital, bold, and underlined type "no cancelations, extensions, exchanges, refunds, or reselections of any item on my layaway for any reason." You would have also received a copy of the layaway agreement you signed and agreed to at the time of your purchase. 

• Initial Complaint

  Date:08/23/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  7 Day This is not going to work because I have to sit basically on bare sharp metal that's sticking out from the inside of the chair. I guess that I'm stuck with a defective piece of furniture that is not that old so please do the right thing and the honorable thing and find a solution because************************ I rely the recliner as my only spot to sit in and occasionally sleep in but as it is now this has become a source for more pain. This was their new unacceptable offer Mon, Aug 22, 2022, 4:07 PM Customer Care <******************************> wrote: Good Afternoon, The manufacturer has responded stating the parts are no longer available as it's been discontinued. We have 1 sofa remaining on our ******* floor. It is listed at $****** but ownership has agreed to sell it to you at the cost of the original sofa of $******. Please let me know if you would like me to reserve this for you as soon as possible as it is available for purchase on our ******* floor. Thank you, Brandt ********* Customer Care Manager 7 Day Furniture *************** ************** This is clearly not anything close to helping so once again I'm asking for help from you.

  

  Business Response

  Date: 09/23/2022

  Business Response /* (1000, 5, 2022/08/23) */ Ms. *****, We had originally had the needed parts on order to repair the sofa you had damaged back in February. Unfortunately, due to shipping delays and parts not being immediately available you were impatient and demanded something be done. We advised you the parts were on order but since we could not get them in as quickly as you wanted, we then offered you a partial refund on your sofa explaining that in taking it we would not be repairing your sofa. You took the refund and continued to demand your sofa be fixed. When the refund was issued the manufacture canceled the parts order. Now we have reached back out to the manufacture as you said you were willing to pay to have it fixed and the parts are no longer available as it has been discontinued. We had then offered you the last sofa we had at a discount. With the refund you had already received you would be paying less than half for a new piece to replace a sofa you had damaged. Consumer Response /* (3000, 7, 2022/08/24) */ (The consumer indicated he/she DID NOT accept the response from the business.) Because when we originally had the issue the first time with the opposite side it was a matter of days not months and then the excuses started. They offered $*** but I was told that nothing was available so I got ******* coming and going because I honestly believe that it was never their intention to fix the recliner.I also feel that a little bit over $*** off the sofa leaving the final cost close to about $*** I believe was the price quoted. The $*** was refunded in February and due to us************** unfortunately that money had to be used on other expenses.I don't understand why it wasn't fixed in January which was when we started having issues. Business Response /* (***0, 9, 2022/08/25) */ Ms. *****, The first issue you had we were able to repair without ordering parts. As for the second issue of you bending the mech, we could not repair that without ordering the needed parts. We had those on order but unfortunately, like most things these days, they needed to be shipped from over seas and over the last 2 years there have been delays due to covid. You were not willing to wait on the part, so we made an offer of giving you a partial refund on the sofa you had 6 months and damaged. You agreed to the partial refund after we explained we would not be repairing it if you took the refund. Now the parts are no longer available. We still have the sofa available beside that there is little we can do for you as we are not able to repair and we have already refunded you for the damages to your sofa.