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Complaint Details
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Initial Complaint
08/06/2024
- Complaint Type:
- Billing Issues
- Status:
- Resolved
Last 3 months I called Mutual of Omaha concerning my cancer policy which I have had for over 9 years asking for a copy of my policy benefits. Policy # *********. They promise to send me a copy to my PO Box ***; but never did.
Business response
08/21/2024
Dear Ms. *****:
Your August 18, 2024, email was received and referred to me for my additional review and response.
I would like to thank you for the opportunity to respond on behalf of United of Omaha Life Insurance.
We have issued a response directly to Mr. ******. Please allow time for mailing and receipt of our
letters of explanation dated August 9, 2024, and August 21, 2024 regarding the inquiry.
Sincerely,
***** ******
Regulatory Issues Analyst
Compliance and EthicsCustomer response
08/22/2024
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Sincerely,
****** * ******Initial Complaint
08/06/2024
- Complaint Type:
- Billing Issues
- Status:
- Answered
My Insurance Premium went from $98.00 per month to $834.82 per month without any notification. I contacted Mutual of Omaha and ncanceled my policy. I was told it would take 7 to 10 business days for me to receive a refund check. I questioned if Mutual of Omaha had access to withdrew money from my bank account then they should put my money back into my account, they said that is not the proceedure and I would have to wait until I receive the check via US Postal Service. Today is the 11th day and I contacted Mutual of Omaha Insurance and they said I would have to wait another 7 to 10 business days for my refund again. I said I wanted my check overnighted and was told it would cost me $25.00. I said this whole thing is their fault and they said it was not so I told them just to mail the check but I was filing a complaint with BBB and going on social media t give them a poor review. I just want my money returned as I'm retired and live on a fixed income.Business response
08/12/2024
Complaint Case #: ********
Consumer: ****** **********
Dear *** *****:
Your August 7, 2024, email was received and referred to me for my review and response. I would
like to thank you for the opportunity to respond on behalf of Mutual of Omaha Insurance Company.
We have issued a response directly to *** *********** Please allow time for mailing and receipt of
our letter of explanation regarding the inquiry.
Sincerely,
***** ******
Regulatory Issues Analyst
Compliance and EthicsCustomer response
08/12/2024
I have no paper work as I never received anything from Mutual of Omaha regarding the increase. I found out when I looked in my bank account.Initial Complaint
08/05/2024
- Complaint Type:
- Billing Issues
- Status:
- Answered
-I signed up in January 2024, for a supplemental Rx policy with Mutual of Omaha, -I EXPLICITLY described ALL of my medications, inclusive of ********* 10mg, -Mutual has yet to pay for my monthly PRESCRIBED pain medication that has been administered by my PAIN MANAGEMENT DOCTOR, -I have taken this medication for over 17 years, with different pain management doctors, in combination with several other pain medications. First, Mutual blamed my Pain Mgt. Doctor for failure to issuing a “Prior Authorization”; after chasing this “Need” awhile, MUTUAL claimed that my physician lacked to prove of the medical necessity of the medication, Secondly, Mutual blamed *** Pharmacy accusing them of submitting incorrect product numbers, then submitting an inadequate code number, etc., etc., So think about it…….if MUTAL OF OMAHA Rx ties up your money and my money, and their goal to tie up others money, they make a fortune!!! DO NOT SIGN UP FOR ANY OF THEIR INSURANCE PLANS…….THEY ARE THIEVES!Business response
08/14/2024
Complete response.
To Whom It May Concern:
The complaint (ID# ********) Mr. ******* submitted to the BBB on August 5, 2024, was referred to
me for review and response. Thank you for the opportunity to respond on behalf of Omaha Health
Insurance Company, a Mutual of Omaha Company.
We appreciate Mr. ******* bringing his concerns to our attention. Mutual of Omaha takes our
consumers concerns very seriously.
We have issued a response directly to Mr. *******. Please allow time for mailing and receipt of our
letter of explanation regarding the inquiry.
Sincerely,
**** ****** *****
Director of Medicare Compliance
Mutual of OmahaInitial Complaint
07/29/2024
- Complaint Type:
- Billing Issues
- Status:
- Answered
To Whom It May Concern My name is ***** *******, and I am the son of ******** *******. In June of 2007 my mother bought a $50,000.00 life insurance policy from Mutual of Omaha at 77 years old. She has been paying on that policy with them taking $279.46 out of her checking account with ******** Bank without missing a payment since June 16, 2007. On July 16, 2024, she received a letter from Mutual of Omaha informing her that unless she paid $3,010.64 by August 16, 2024, this policy would be terminated. After my inquiries, they stated that the cost of the insurance has risen and that because she has only been paying the $279.46 since 2018 when the cost exceeded what she was paying this is the difference that is owed. The problem is that this was never told to my mother as she would have made the decision to keep the policy and pay the difference or seek another insurance carrier. She is now 95 years old and there is no way that she nor I can come up with the $3010.64 in three weeks. This is blatant fraud being committed by this company whereas they continued to take her money for 6 years knowing it was not enough to cover the policy and yet they wait until it reaches over $3,000.00 and she is now 95 years old to ask for this money. I am asking for some assistance in seeing that this company is held liable for what they are doing to my mom, and they are told they must keep this policy in force-if this is possible. Any help on this would be appreciated. If there are any questions or you need some more information from me, please contact me at ###-###-####. Thank you. ***** *******Business response
08/08/2024
Dear Ms. *****:
Your July 29, 2024, email was received and referred to me for my review and response. I would like
to thank you for the opportunity to respond on behalf of United of Omaha Life Insurance Company.
We have issued a response directly to Ms. *******. Please allow time for mailing and receipt of our
letter of explanation regarding the inquiry.
Sincerely,
***** ******
Regulatory Issues Analyst
Compliance and EthicsInitial Complaint
07/10/2024
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
Filed a short term disability claim with Mutual of Omaha 17 weeks ago. Have not had any payments issued and last response was it was still under review approximately a month ago. They have not responded to voice messages or emails, have not updated. I feel they are also now outside of the federally mandated length of time in which a claim must be paid or denied.Business response
07/22/2024
Previously responded to. Thank you.
Dear Ms. *****:
Your July 10, 2024, email was received and referred to me for my review and response. I would like
to thank you for the opportunity to respond on behalf of Mutual of Omaha Insurance Company.
We have issued a response directly to Mr* *****. Please allow time for mailing and receipt of our
letter of explanation regarding the inquiry.
Sincerely,
******** ******
Regulatory Issues Analyst
Compliance and EthicsInitial Complaint
06/24/2024
- Complaint Type:
- Customer Service Issues
- Status:
- Answered
****** ********Letters being sent to my address for a Tenant that moved away from this address over 10 years ago. Name Tenant ******* ********. Letter returned to Sender and labeled NOT LIVING AT THIS ADDRESS. This is the 2nd letter I've had to return.Business response
07/08/2024
June 26, 2024
******* *****
TRADE PRACTICE SPECIALISTS
BETTER BUSINESS BUREAU
Complaint Case #: *********
Consumer: ******** *******
Dear *** *****:
Your June 25, 2024, email was received and referred to me for my review and response. I would like
to thank you for the opportunity to respond on behalf of Mutual of Omaha Insurance Company.
We have removed ******** ********* address from all marketing lists. Please allow up to 90 days
for this change to fully take effect.
Sincerely,
******** ******
Regulatory Issues Analyst
Compliance and EthicsInitial Complaint
06/18/2024
- Complaint Type:
- Sales and Advertising Issues
- Status:
- Answered
I received a letter in the mail addressed to my Grandfather, attemping to solicit life insurance to him almost an entire year after he had already died. I called the number in the letter attempting to get his name and information removed from their system. Not only were they rude to me on the phone. They attempted to obtain my own personal information for god knows what. Then they told me that it would take up to 90 days to remove my grandfather's (who is dead already) information from their system and that more letters may come in that time trying to solicit an already dead man life insurance. I asked for a supervisor multiple times and was told that there isn't one. So all these people on the phone there just work for themselves and do whatever they want? Joke of a company everyone who works there must be a complete scumbag.Business response
06/24/2024
Please see response attachedCustomer response
06/24/2024
Complaint: ********
I am rejecting this response because:
It is absolutely ridiculous that it takes 90 days to remove a dead man from your mailing list. I have already received another letter. You are wasting your own time, upsetting someone who has experienced a great loss, and not to mention wasting Earth's precious resources for no reason. That last one, the dead man you are attempting to solicit to would have hated the most.With utter distaste and disgust for how you conduct buissness,
***** ******Initial Complaint
06/11/2024
- Complaint Type:
- Billing Issues
- Status:
- Answered
I was originally off of work due to a shoulder injury in October of 2023. I was denied my short term disability due to Mutual of Omaha not going by their own guidelines. It's now 8 months later & they have issued payments here & there but won't just make a determination on my claim. It's now 8 months & they still lie to me every time I speak with a representative & continue to give me excuses as to why no determination has been made yet. Also, I had a long term rep., who was looking into the curious way my short term was handled, then she was pulled off my claim. I believe I'm being I'm being messed around due to personal feelings rather than what is actual to be considered. In fact, I was told that by my former long term rep.Business response
06/18/2024
Please see attached
Complaint Case #: ********
Consumer: ******* *******
Dear Ms. *****:
Your June 12, 2024 email was received and referred to me for my review and response. I would like
to thank you for the opportunity to respond on behalf of United of Omaha Life Insurance Company.
We have issued a response directly to Mr. *******. Please allow time for mailing and receipt of our
letter of explanation regarding the inquiry.
Sincerely,
******** ******
Regulatory Issues Analyst
Compliance and EthicsInitial Complaint
06/08/2024
- Complaint Type:
- Customer Service Issues
- Status:
- Answered
The company continues to send solicitations with application forms to purchase life insurance by my wife ****** ******, sent to the address provided with this complaint. This bothersome repetition of requests to buy life insurance has been continuing most every month for probably over a year. I have recently returned one such solicitation with comments written on the forms, asking that they please stop sending these materials. Yet again today, June 8, 2024, another request from Mutual of Omaha directed to my wife, ****** ******, was received in today's mail. I realize that in this current difficult business environment, companies try to maximize efforts to obtain new business. These continued efforts by Mutual of Omaha that are directed to my wife are, however, unwanted and a frustration. I have advised Mutual of Omaha that we do not need life insurance, and that we do not want life insurance, and certainly not whole life insurance. Anything you at BBB can do to stop this asinine business practice, even after I have asked them to "cease and desist" in other words, will be much appreciated. This latest mailing from Mutual of Omaha has a return envelope marked "ATTN: LNBO".Business response
06/10/2024
Please see attachedInitial Complaint
06/03/2024
- Complaint Type:
- Billing Issues
- Status:
- Answered
I have Mutual of Omaha dental insurance and was recommended a crown be done by my dentist. They denied my coverage. Said it wasn’t necessary.Business response
06/07/2024
Please see attached
Dear *** *****:
Your June 4, 2024, email was received and referred to me for my review and response. I would like
to thank you for the opportunity to respond on behalf of United of Omaha Life Insurance.
We have issued a response directly to *** ******. Please allow time for mailing and receipt of our
letter of explanation regarding the inquiry.
Sincerely,
******** ******
Regulatory Issues Analyst
Compliance and Ethics
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Get a QuoteCustomer Complaints Summary
202 total complaints in the last 3 years.
94 complaints closed in the last 12 months.