Customer ReviewsforMutual of Omaha

I'm need some assistance from you. I applied for a loan on policy 6/10/2024 I've not received. I contacted customer service, and received the following message. The check has been mailed. I explained can not been mailed when it hasn't been processed yet. Please help me to get this check processed as soon as possible and mail. Thank you for your time and consideration. LD

Mutual of Omaha has failed to pay my STD claim in a reasonable amount of time. Claim opened 4/28/2024 and to this date, I’ve yet to receive any payments, any letters requesting extension for additional review, any denial citing why my claim is delayed or denied despite all supports being supplied by 5/8/2024. Your representative Joe handling STD claims SIGHED in frustration and uttered “oh my god” when I asked why my MEDICAL DOCTOR’S signed form and therapy notes were insufficient. Joe was unable to answer and instead THREATENED to deny my claim if I didn’t do what he said. MY QUESTION IS, how does a representative who does not have a medical license/degree, psychiatry training, certification, or even attended medical school making a decision pertaining to a diagnosis they have minimal knowledge of. Id like to know how many hours, IF ANY, has Joe committed to psychiatric treatment, psychology, therapy, etc?? Better yet, how many hours have your claims reps spent in a psychiatric setting to understand how mental health illnesses? How many hours have your representatives spent in a psychotherapy setting handling and understanding THERAPY NOTES to make said decisions? What is the accredited institution that facilitated these certifications/hours or experience? I plan on exhausting all avenues to submit complaints until all of my concerns have been addressed including unfair claims practices, despicable customer service and discriminatory treatment has been addressed to my satisfaction.

We worked with Peter L****** and Caitie S**** trying to get a home loan. They confirmed they knew the date we were closing and kept asking for more documents the night before saying they could still make it happen. Come to find out they actually required 72 hours from that point to see if they could fund the loan. This happened multiple times. It became very clear that they had no idea what they were doing. They lied to us several times during the process. Please be warned and don't work with this bank.

This company is terrible at helping out and makes things really complicated. My grandma (who passed away three years ago) had a life insurance policy for me which she has paid for 12+ years. I went through mutual several times to get the policy ownership changed under my name and they wouldn’t allow it. They said I would have to put it under my aunts name (the executor of the estate). So basically I would have to pay my aunt every year or have her pay for MY life insurance which isn’t going to happen. I would not recommend getting any services done with them

Interesting that MOH has an A+ rating with BBB with hundreds of complaints on file--paying for BBB accreditation to get an A+ has it's smoke and mirror benefits I guess...

Guaranteed acceptance??? NOPE. LIE. I’m 46, over the acceptance rate but a little bit still over it so why was I turned down? My prescriptions.