Skip to main content

We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Cookie Preferences

Many websites use cookies or similar tools to store information on your browser or device. We use cookies on BBB websites to remember your preferences, improve website performance and enhance user experience, and to recommend content we believe will be most relevant to you. Most cookies collect anonymous information such as how users arrive at and use the website. Some cookies are necessary to allow the website to function properly, but you may choose to not allow other types of cookies below.

Necessary Cookies

What are necessary cookies?
These cookies are necessary for the site to function and cannot be switched off in our systems. They are usually only set in response to actions made by you that amount to a request for services, such as setting your privacy preferences, logging in or filling in forms. You can set your browser to block or alert you about these cookies, but some parts of the site will not work. These cookies do not store any personally identifiable information.

Necessary cookies must always be enabled.

Functional Cookies

What are functional cookies?
These cookies enable the site to provide enhanced functionality and personalization. They may be set by us or by third party providers whose services we have added to our pages. If you do not allow these cookies, some or all of these services may not function properly.

Performance Cookies

What are performance cookies?
These cookies allow us to count visits and traffic sources so we can measure and improve the performance of our site. They help us to know which pages are the most and least popular and see how visitors move around the site. All information these cookies collect is aggregated and therefore anonymous. If you do not allow these cookies we will not know when you have visited our site, and will not be able to monitor its performance.

Marketing Cookies

What are marketing cookies?
These cookies may be set through our site by our advertising partners. They may be used by those companies to build a profile of your interests and show you relevant content on other sites. They do not store personal information directly, but are based on uniquely identifying your browser or device. If you do not allow these cookies, you will experience less targeted advertising.
Better Business Bureau®
Resources for Businesses
Better Business Bureau
          Share

          Find a Location

          Mutual of Omaha has 31 locations, listed below.

          *This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

            Please enter a valid location.

            Business ProfileMutual of Omaha

            Insurance Companies
            Multi Location Business
            BBB accredited business

            Contact Information

            Dodge @ 33rd St

            Omaha, NE 68175

            Get Directions
            Visit Website
            (402) 342-7600

            Business hours

            8:00 AM - 5:00 PM
            Business Hours
            8:00 AM - 5:00 PM
            8:00 AM - 5:00 PM
            8:00 AM - 5:00 PM
            8:00 AM - 5:00 PM
            8:00 AM - 5:00 PM

            Want a quote from this business?

            Get a Quote

            Customer Reviews

            1.04/5

            Average of 76 Customer Reviews

            Read ReviewsStart a Review

            Customer Complaints

            186 complaints closed in last 3 years

            80 complaints closed in last 12 months

            Read ComplaintsFile a Complaint

            BBB Rating & Accreditation

            BBB accredited businessA+

            Accredited Since: 2/1/1940

            Years in Business: 115

            Customer Reviews are not used in the calculation of BBB Rating

            Overview of BBB Rating

            Related Categories

            Overview

            Mutual of Omaha is and organization offering a variety of insurance and financial products for individuals, businesses and groups throughout the United States.

            Products & Services

            This company offers individual life, critical illness, long-term care, Medicare supplement, disability, dental, work site and hospital insurance plans. They also provide annuities and mutual funds. In addition, they offer employer group life, dental, disability, health, prescription and work site insurance. They also provide group annuities and 401K pension plans.


            Business Details

            This is a multi-location business.

            Find a Location

            Mutual of Omaha has 31 locations, listed below.

            *This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

              Please enter a valid location.
              Location of This Business
              Dodge @ 33rd St, Omaha, NE 68175
              BBB File Opened:
              1/1/1940
              Years in Business:
              115
              Business Started:
              1/1/1909
              Business Incorporated:
              9/1/1993
              Accredited Since:
              2/1/1940
              Licensing Information:
              This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.
              Type of Entity:
              Corporation
              Alternate Business Name
              • Mutual of Omaha Investor Services, Inc.
              • Mutual of Omaha Marketing Corporation
              • Mutual of Omaha Health Plans of Lincoln
              Hours of Operation

              Primary

              M:
              8:00 AM - 5:00 PM
              T:
              8:00 AM - 5:00 PM
              W:
              8:00 AM - 5:00 PM
              Th:
              8:00 AM - 5:00 PM
              F:
              8:00 AM - 5:00 PM
              Business Management
              • Mr. Scott Bonertz, Social Media Manager
              • Ms. Rebecca (Becky) Bishop, Regulatory Issues Analyst
              • Ms. Melissa Holm, Senior Financial Crimes Investigator
              Contact Information

              Principal

              • Ms. Melissa Holm, Senior Financial Crimes Investigator

              Customer Contact

              • Mr. Scott Bonertz, Social Media Manager
              • Ms. Rebecca (Becky) Bishop, Regulatory Issues Analyst
              • Ms. Melissa Holm, Senior Financial Crimes Investigator
              Additional Contact Information

              Phone Numbers

              Read More Business Details and See Alerts

              Customer Complaints

              186 Customer Complaints

              Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

              File a Complaint

              Most Recent Customer Complaint

              03/25/2024

              Complaint Type:
              Product Issues
              Status:
              Answered
              I filed a ***** **** ********** claim with Mutual of Omaha in November 2022 after a MVA. The claim agent, ****** ****** said I would start receiving payments in February 2023. That did not happen and for over one year, I would not hear from *** ****** and barely receive any updates. When I received an update, *** ****** would say that the medical team needed more time. I heard from *** ****** 4x in 2023. Finally in December 2023, I received a letter saying that my claim was denied because they could not contact the doctor's office. Even though I called the doctors office and confirmed that they spoke to *** ******* I also have emails that show that *** ****** and Mutual of Omaha agreed to pay any fees to the third party company my doctor's office used. This company scams people.
              Read More
              Read 185 More Complaints

              Customer Reviews

              76 Customer Reviews

              What do you think? Share your review.

              How BBB Processes Complaints and Reviews

              Start a Review

              Most Recent Customer Review

              Ryan B

              04/22/2024

              Does anyone know if Mutual of Omaha uses and end to end encrypted email system? I may have a complaint depending on this.

              Mutual of Omaha Response

              04/25/2024

              Hi, Ryan. Thank you for taking the time to provide a review. Without knowing the email in question, it is difficult to answer your question. For emails that do not contain sensitive information, marketing emails for example, we use TLS encryption and then direct customers to login to access their customer details. If you would like to discuss your complaint further, please email your name and question to [email protected].
              Read 75 More Customer Reviews

              Local BBB

              BBB of Midwest Plains

              More Info on Local BBB

              BBB Reports On

              BBB reports on known marketplace practices.

              See What BBB Reports On

              BBB Business Profiles may not be reproduced for sales or promotional purposes.

              BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

              When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

              BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.

              As a matter of policy, BBB does not endorse any product, service or business.