ComplaintsforMutual of Omaha

• Initial Complaint

  06/24/2024

  Complaint Type:

  Customer Service Issues

  Status:

  Answered

  More info

  ****** ********Letters being sent to my address for a Tenant that moved away from this address over 10 years ago. Name Tenant ******* ********. Letter returned to Sender and labeled NOT LIVING AT THIS ADDRESS. This is the 2nd letter I've had to return.

  

  Business response

  07/08/2024

  June 26, 2024
  
  ******* *****
  TRADE PRACTICE SPECIALISTS
  BETTER BUSINESS BUREAU
  
  Complaint Case #: *********
  Consumer: ******** *******
  
  Dear *** *****:
  
  Your June 25, 2024, email was received and referred to me for my review and response. I would like
  to thank you for the opportunity to respond on behalf of Mutual of Omaha Insurance Company.
  
  We have removed ******** ********* address from all marketing lists. Please allow up to 90 days
  for this change to fully take effect.
  
  
  Sincerely,
  
  ******** ******
  Regulatory Issues Analyst
  Compliance and Ethics

• Initial Complaint

  06/18/2024

  Complaint Type:

  Sales and Advertising Issues

  Status:

  Answered

  More info

  I received a letter in the mail addressed to my Grandfather, attemping to solicit life insurance to him almost an entire year after he had already died. I called the number in the letter attempting to get his name and information removed from their system. Not only were they rude to me on the phone. They attempted to obtain my own personal information for god knows what. Then they told me that it would take up to 90 days to remove my grandfather's (who is dead already) information from their system and that more letters may come in that time trying to solicit an already dead man life insurance. I asked for a supervisor multiple times and was told that there isn't one. So all these people on the phone there just work for themselves and do whatever they want? Joke of a company everyone who works there must be a complete scumbag.

  

  Business response

  06/24/2024

  Please see response attached

  Customer response

  06/24/2024

   
  Complaint: ********
  
  I am rejecting this response because:
  It is absolutely ridiculous that it takes 90 days to remove a dead man from your mailing list. I have already received another letter.   You are wasting your own time, upsetting someone who has experienced a great loss, and not to mention wasting Earth's precious resources for no reason. That last one, the dead man you are attempting to solicit to would have hated the most. 

  With utter distaste and disgust for how you conduct buissness,
  
  ***** ******

• Initial Complaint

  06/11/2024

  Complaint Type:

  Billing Issues

  Status:

  Answered

  More info

  I was originally off of work due to a shoulder injury in October of 2023. I was denied my short term disability due to Mutual of Omaha not going by their own guidelines. It's now 8 months later & they have issued payments here & there but won't just make a determination on my claim. It's now 8 months & they still lie to me every time I speak with a representative & continue to give me excuses as to why no determination has been made yet. Also, I had a long term rep., who was looking into the curious way my short term was handled, then she was pulled off my claim. I believe I'm being I'm being messed around due to personal feelings rather than what is actual to be considered. In fact, I was told that by my former long term rep.

  

  Business response

  06/18/2024

  Please see attached

  Complaint Case #: ********
  Consumer: ******* *******
  
  Dear Ms. *****:
  
  Your June 12, 2024 email was received and referred to me for my review and response. I would like
  to thank you for the opportunity to respond on behalf of United of Omaha Life Insurance Company.
  
  We have issued a response directly to Mr. *******. Please allow time for mailing and receipt of our
  letter of explanation regarding the inquiry.
  
  
  Sincerely,
  
  ******** ******
  Regulatory Issues Analyst
  Compliance and Ethics

• Initial Complaint

  06/08/2024

  Complaint Type:

  Customer Service Issues

  Status:

  Answered

  More info

  The company continues to send solicitations with application forms to purchase life insurance by my wife ****** ******, sent to the address provided with this complaint. This bothersome repetition of requests to buy life insurance has been continuing most every month for probably over a year. I have recently returned one such solicitation with comments written on the forms, asking that they please stop sending these materials. Yet again today, June 8, 2024, another request from Mutual of Omaha directed to my wife, ****** ******, was received in today's mail. I realize that in this current difficult business environment, companies try to maximize efforts to obtain new business. These continued efforts by Mutual of Omaha that are directed to my wife are, however, unwanted and a frustration. I have advised Mutual of Omaha that we do not need life insurance, and that we do not want life insurance, and certainly not whole life insurance. Anything you at BBB can do to stop this asinine business practice, even after I have asked them to "cease and desist" in other words, will be much appreciated. This latest mailing from Mutual of Omaha has a return envelope marked "ATTN: LNBO". 

  

  Business response

  06/10/2024

  Please see attached

• Initial Complaint

  06/03/2024

  Complaint Type:

  Billing Issues

  Status:

  Answered

  More info

  I have Mutual of Omaha dental insurance and was recommended a crown be done by my dentist. They denied my coverage. Said it wasn’t necessary.

  

  Business response

  06/07/2024

  Please see attached

  Dear *** *****:
  
  Your June 4, 2024, email was received and referred to me for my review and response. I would like
  to thank you for the opportunity to respond on behalf of United of Omaha Life Insurance.
  
  We have issued a response directly to *** ******. Please allow time for mailing and receipt of our
  letter of explanation regarding the inquiry.
  
  
  Sincerely,
  
  
  ******** ******
  Regulatory Issues Analyst
  Compliance and Ethics
  
  

• Initial Complaint

  06/03/2024

  Complaint Type:

  Billing Issues

  Status:

  Answered

  More info

  My mother had a LTC policy through them and I called to notify of her passing, sent in required documents4/9 and they sent a check out to her estate according. Shortly thereafter they sent another check out to my deceased stepfather, I called to inform them and they requested I resend information, which I did, I deposited the 1st check into the estate account and 5 days later they cancelled it causing issues with the account and excessive holds placed on all deposits. I called, recent the docs from my lawyer 5/13 (4th time ) told to call back in 10 business days then they could speak to me. Called day 14 and again get the run around being told I have to wait 25 business days and won’t answer if it is safe to deposit the 2nd check issued they corrected or will I have issues again. Refused to transfer me to a supervisor or manager. I am an only child that resides in a different state than my mother did and have had to deal with all her affairs and Mutual of Omaha by far has been the worst out of all the affairs, they are holding up the process of completing everything and putting final closure on the estate over less than $200. Insensitive written script is all you get out of them after losing a loved one, disgusting. I would never recommend a business that continues to make mistakes and then makes the other party jump through hoops because they dropped the ball several times. Unbelievable business practices.

  

  Business response

  06/04/2024

  Complete Response 

  Customer response

  06/07/2024

  I never received a direct response from them, so they have provided you with false information.

  

  Business response

  06/10/2024

  Please see attached

• Initial Complaint

  05/30/2024

  Complaint Type:

  Billing Issues

  Status:

  Resolved

  More info

  Today as many times before I tried to log into my account. They sent me a statement saying here are your new bills filed. I like to check them to make sure they are real because there are so many fraudulent claims going on in the medical and every other world. But as usual I can never get into my account. Every single time I try, the same thing happens. It says I have the wrong password and reset. over and over and over. Today even when I reset, it still said I could not log in. so I called the place and got customer service. A very nice woman tried to help but was unable to because sometime someone not me used diannepost without a space as my user name. but whoever I put that it, the computer automatically separated it and so it would not go forward. But that isn't even my user name. no idea how it got there. she said she can't change it and my computer just kept separating it so it never worked. it is frustrating out of my mind and why should a big company with tons of money not have a stupid computer system that works!!

  

  Business response

  06/06/2024

  Please see attached

  Customer response

  06/06/2024

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

  I spoke on the phone this morning with **** ***** and we went over the computer issues.  Turns out I was right and there was in fact a problem at the back end, at the Mutual of Omaha side not me.  they fixed it and I got on and changed my password and all is well.  I hope it works next month too!  But if not, I have ****** email.  

  so thank you for your assistance in resolving this matter.

  
  Sincerely,
  
  ****** ****

• Initial Complaint

  05/28/2024

  Complaint Type:

  Billing Issues

  Status:

  Answered

  More info

  We took out an insurance policy of $325,000 for my wife, ****** ******, through Mutual of Omaha. We later found out the death benefit for the policy was only $150,000 until the age of 105. At that point, the death benefit increased incrementally until age 120 when the death benefit would finally reach $325,000. We believe our agent did not disclose this to us and misrepresented Mutual of Omaha. We cancelled ******** policy and requested a full refund based on these facts. We finally received her last payment made which was cancelled during our discussions, but Mutual of Omaha refuses to refund all payments made. In fact, they have billed us for a 12-month payment for the next 12 months. Please see attached documentation. We hope you can help us resolve this issue. In addition, Mutual of Omaha should not be allowed to lead potential policy holders in this way. It is deceiving and misrepresenting. No one would ever live to age 120 to receive the full benefit. HELP!!

  

  Business response

  05/30/2024

  Please see attachedYour May 28, 2024 email was received and referred to me for my review and response. I would like to thank you for the opportunity to respond on behalf of United of Omaha Life Insurance Company. We have issued a response directly to Mrs. Kimiko regarding her benefits. Please allow 7-10 business days for mailing and receipt of our letter of explanation regarding the inquiry.

  Customer response

  06/14/2024

  I did receive a letter from Mutual of Omaha in response to my complaint.  I am not in agreement, but I also know there is nothing more I can do about the situation.

  I don't believe it should be legal for an insurance company like Mutual of Omaha to offer insurance death benefits that are misleading and deceptive.  How can they offer a $325,000 insurance policy with a death benefit of $150,000 until the age of 106 years old then incremental growth up to $325,000 only at 120 years of age.  Very few individuals live to be 106 lest alone 120.  This plan makes my monthly payment way too high.  It is deceptive and should be illegal.

  Shame on Mutual of Omaha!

  ****** * ******* ******

  ******************

  ###-###-####

• Initial Complaint

  05/26/2024

  Complaint Type:

  Billing Issues

  Status:

  Answered

  More info

  Haven’t received any further paperwork required to receive my Pension.

  

  Business response

  06/04/2024

  Complete Response 

  Complaint Case #: ********
  Consumer: ***** *********
  Dear *** ******
  
  Your May 28, 2024, email was received and referred to me for my review and response. I would like
  to thank you for the opportunity to respond on behalf of Mutual of Omaha Insurance Company.
  
  *** ********* called in to receive a Request for Pension Illustration form on 2/6/2024. That form
  was sent to her via regular mail on 2/6/2024. Her completed form was postmarked 2/14/2024 and
  received in our area on 2/24/2024. *** ********* called in to confirm hire and termination dates on
  Request for Pension Illustration form on 3/4/2024. We mailed completed calculations and required
  forms to *** ********* on 5/22/2024. Corrected calculations were emailed to *** ********* on
  5/29/2024.
  
  Sincerely,
  
  
  ***** ******
  Regulatory Issues Analyst
  Compliance and Ethics

• Initial Complaint

  05/16/2024

  Complaint Type:

  Order Issues

  Status:

  Answered

  More info

  Hello, I have been working with Mutual of Omaha for months to release funds for my short-term disability claims that dates back to July 2023-October 2023. The company denied my disability claims and did not attempt to contact all of the medical providers that were listed and provided multiple times in the paperwork and forms submitted. The medical providers claimed they attempted multiple times to provide the information to the insurance company on calls in addition to paperwork submitted and the insurance company had no communication on their end of those calls on at least two attempted phone calls. The insurance company has been giving me as well as my medical providers the runaround and requesting multiple times for the same information and repeat forms and information to be provided. I am not a medical provider but have provided the information requested before and made multiple attempts to communicate to them and they keep causing trauma and dragging this out without justifying why my claims have been denied. I have appealed the original denial and I am asking for my claims to be paid out in full for the time period of July 2023-October 2023 and that they release those payments or refund me for all the time I paid into this insurance policy. I am asking for the BBB assistance to help expedite this process and to have someone else speak to them to determine why they keep requesting repeat information without using the information already provided on file. I have signed waivers to release this information to them with my medical providers and they keep asking for this information and for me to provide medical analysis outside the scope of my responsibilities. Mutual of Omaha Contact Info: For your convenience, information can be sent to our office by one of the following methods: Our fax number is: ###-###-####, Our email address is: [email protected]. Phone number: ###-###-#### Thank you so much for your assistance in this matter! I can be reached by email at ***************** ******* ****

  

  Business response

  05/23/2024

  Complete Response 

  Dear *** ******
  
  Your May 16, 2024, email was received and referred to me for my review and response. I would like
  to thank you for the opportunity to respond on behalf of United of Omaha Life Insurance Company.
  
  We have issued a response directly to *** ****. Please allow time for mailing and receipt of our letter
  of explanation regarding the inquiry.
  
  Sincerely,
  
  ***** ******
  Regulatory Issues Analyst

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩