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Complaint Details
Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.
Initial Complaint
08/31/2021
- Complaint Type:
- Delivery Issues
- Status:
- Resolved
Ordered from Omaha steaks online when I usually use there local store. Big mistake. Local store is always great however I thought I found a better deal online but I needed the large order for a party within a few days. I paid extra for expedited shipping and was given a date it would be delivered. That unfortunately never happened. I contacted customer service and was told tough luck basically and there was nothing they could do. This is terrible service especially for a customer who has been spending good money at your local store in ************. Now we don't have what we need for the party tomorrow. I should be able to return this **** for a refund and go buy what I need from the local store like I should've done from the beginning.Business response
09/28/2021
Business Response /* (1000, 5, 2021/09/02) */ We are very sorry for the experience you encountered. Our records indicate your package arrived a day later than expected due to the hurricane. Per our 100% Guarantee, we have refunded your purchase in full. Please reach out to me ********************** if you need any further assistance. We appreciate your business. Consumer Response /* (2000, 7, 2021/09/07) */ (The consumer indicated he/she ACCEPTED the response from the business.) ** Jamie, This is the service we expect from Omaha Steaks and u have made it right. We will be placing another large order today to show our appreciation and will be back in the future. Zac
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Customer Complaints Summary
109 total complaints in the last 3 years.
45 complaints closed in the last 12 months.