Business ProfileforOmaha World-Herald Company

Every 3-6 months I have to call because you increase my rate. Every time, they tell me the rate of 4.99 is going to stay regardless of a rate increase and I won't have to worry. The last time I called, the gal gave me 3 months free and assured me it would not go up to the high price of $10+. It would stay at $4.99. Well, again, that is not true... 3rd time I've been told the special rate will stay and it didn't. I was charged the $15.99 in April, but also received an email that I would receive 6 months free. I thought... fine, I'll pay the $15.99 if I'm getting 6 months free. But today, May 6th, I was charged the $15.99 again. I forwarded the email to OWH and they have told me they cannot refund my money, but cancelled my account as June 7th. They are not even addressing the email they sent me for 6 months free. This is a scam that they are putting on with raising rates with NO communication and then saying they cannot refund anything because it's a digital subscription. I never authorized, nor signed, nor received communication about this increase. I am happy to pay for a subscription, but their continuously increasing the dollar amount without communication and then giving me 6 months free, but charging me. Poor business practice!