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Complaint Details
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Initial Complaint
01/08/2023
- Complaint Type:
- Delivery Issues
- Status:
- Resolved
My siblings & I bought a subscription to the Sunday Omaha World Herald Las year. ***************************************************** We have had continual trouble of he paper not being delivered and have called numerous times. Each time being promised it issue will be taken care of and extension of missing papers to the end of subsription. We even changed the deliver address to our brothers home address hoping this would help but it has not. For the last 4 weeks, the paper was delivered again. We requested a refund, but they assured us the issue would be resolved. The subscription is in the name of Robert ****** (originally address was ****************, ****************, but we changed to my brother's address of ****************, ****************. Please assist us in getting a refund for the entire subscription since nothing but trouble with deliveries.
Business response
02/02/2023
Business Response /* (1000, 5, 2023/01/09) */ I will have our team issue a credit to the account, stop the subscription, and a refund will be issued 7 to 10 business days after the subscription stops this Sunday. Consumer Response /* (2000, 7, 2023/01/09) */ (The consumer indicated he/she ACCEPTED the response from the business.) Yes we will be happy with refund. However we did not receive papers multi weeks. In fact, the last 4 weeks and many through out our since beginning of out subscription. Will those mutki missing papers be included in refund? We would expect a full subscription refund for all the issues we encountered. Thank youInitial Complaint
12/14/2022
- Complaint Type:
- Sales and Advertising Issues
- Status:
- Resolved
A couple months ago I called to request that you stop sending me junk fliers in the mail. It stopped for a while but I am now receiving these again. I made clear that I do not wish to have my mailbox filled with wasteful paper. You did not respect my wishes so I am writing this. Take my address off your list for good.Business response
01/13/2023
Business Response /* (1000, 5, 2022/12/14) */ I have processed your request. It may take up to two weeks for you to stop receiving the Local Values newspaper via mail. Please contact me if there are any further issues. Thanks, Bryan Consumer Response /* (2000, 7, 2022/12/18) */ (The consumer indicated he/she ACCEPTED the response from the business.)Initial Complaint
11/01/2022
- Complaint Type:
- Customer Service Issues
- Status:
- Resolved
Wanted to get the paper for my father ****************** who cannot access on-line. They web says they do not deliver to ******** Zip Code. Many rural papers mail a copy. OWH does not have a way to call anyone to ask about that. Phones have wait times in excess of 20 minutes for sales. That is ridiculous. I emailed the manager of subscriptions requesting a call with no response. They could have just emailed back with a no or call and get payment. Passing on hundreds of dollars in fee's as price was not an issue. I had him sent the ******************* instead but he wanted local news. So sad a company that is ********* to talk to potential customers.Business response
12/12/2022
Consumer Response /* (2000, 6, 2022/11/02) */ The paper called today and took care of the issue. You can withdraw the complaint.Initial Complaint
10/28/2022
- Complaint Type:
- Customer Service Issues
- Status:
- Resolved
I have been unable to contact the Omaha World Herald. Phone calls require long hold times or am asked to call back later. The link to cancelling online leads to a message to call. Emails go unanswered. I simply want my digital subscription cancelled immediately.Business response
12/09/2022
Business Response /* (1000, 5, 2022/11/01) */ I apologize that you have not been able to reach us and that there has been a delay processing your email request. I have stopped your subscription. Thanks, Bryan Consumer Response /* (2000, 7, 2022/11/01) */ (The consumer indicated he/she ACCEPTED the response from the business.) Resolved to my satisfactionInitial Complaint
10/15/2022
- Complaint Type:
- Customer Service Issues
- Status:
- Answered
The Omaha World Herald continues to add people's mailing addresses to their junk mail ads list without asking permission! Then when The Omaha World Herald is contacted, asking they STOP mailing these unwanted ads, which are CRAMMED into my extremely small PO Box by postal employees every week, they simply do NOTHING and the STUPID ADS KEEP COMING! ******************************************************************************************************************************************************************************************************************************************************************* I NEVER signed up for these, I am NOT their customer, in fact, they don't even know my name. They simply mail these to ALL the PO Boxes. So, I asked the post office to STOP cramming these UNREQUESTED AND UNWANTED ADS into my PO Box, But was told they "...just deliver the mail." and that I would need to "contact The Omaha World Herald and request they stop mailing these" stupid ads to me! So, I did... Multiple times! And yet these UNREQUESTED AND UNWANTED ADS keep coming! MAKE THEM REMOVE PO BOX ************************* FROM THEIR JUNK MAIL ADS LIST AND NEVER SEND ANYTHING TO ME AGAIN! EVER! AND SHAME ON THEM!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!Business response
12/05/2022
Business Response /* (1000, 5, 2022/10/26) */ Mr. ****** - We have marked your address to not deliver Local Values in the future. It normally takes one to two weeks for your information to be completely removed from our list. Thank you, Bryan Consumer Response /* (3000, 7, 2022/10/26) */ (The consumer indicated he/she DID NOT accept the response from the business.) 1st: The should be required to obtain permission BEFORE they begin sending junk mail. 2nd. When asked to STOP they should stop. I have been requesting they STOP since July. 3rd. So far they just keep sending me unrequested junk mail. 4th. This matter will be resolved when they STOP! Business Response /* (4000, 9, 2022/11/02) */ Mr. ******** address is not on our mailing list at this point and his comments regarding the program have been forwarded to the appropriate leaders in our organization. Consumer Response /* (4200, 11, 2022/11/03) */ (The consumer indicated he/she DID NOT accept the response from the business.) You are correct, I am MOT on their mailing list! ******************************************* THEY ARE PUTTING THESE ADS INTO 100% OF THE POST OFFICE BOXES INCLUDING MINE!!!! ********** **************** STOP!!!!!Initial Complaint
09/20/2022
- Complaint Type:
- Customer Service Issues
- Status:
- Resolved
I have made numerous attempts to contact the Omaha World Herald by email and phone and have not received a response. I would like to cancel my subscription and I get the same phone recording their busy and to try later in the day. I did attempt to use the online cancelation form on line and that was not successful either. I do not have a ****** account and do not want to establish one and that the email when I used the online form.Business response
10/19/2022
Consumer Response /* (2000, 6, 2022/09/21) */ The World Herald finally contacted me and I told them cancel paper immediately. Refund should be coming in 5=10 business days.Initial Complaint
09/14/2022
- Complaint Type:
- Customer Service Issues
- Status:
- Resolved
Wish to cancel my World Herald subscription. Can not get anyone to answer the phone or to respond to my 2 emails. ( I was forced to pay a bank fee to stop payment of the renewal payment I had just mailed a few days ago. That seemed the only way to be sure the subscription renewal would be cancelled, or at least not paid for. ) The 'request cancellation' option says to call during business hours of 6:30 AM to 5:00PM., I have called from 9:00 AM to 4:00PM yesterday and all morning today. It IS business hours, but they continue to say this is not business hours. Apparently, they will not respond to cancellation requests.Business response
10/14/2022
Business Response /* (1000, 5, 2022/09/15) */ Ms. ******** service was stopped yesterday. Our call center was unable to receive calls due to an issue with a cut fiber optic line. Thanks, Bryan Consumer Response /* (2000, 7, 2022/09/16) */ (The consumer indicated he/she ACCEPTED the response from the business.) the cancellation has been processed per my request. Thank youInitial Complaint
09/12/2022
- Complaint Type:
- Customer Service Issues
- Status:
- Resolved
I received a call today asking me to update my payment information on my digital subscription. I requested to cancel my digital subscription. The person who called me informed me that she couldn't do that unless I paid the past due amount which was incurred due to an auto-renewal of around $**. I asked why and she said she is only authorized to do that if I pay off my balance for the past month (which is absolute nonsense). She said that in order to cancel my subscription, I needed to call ************. I hung up and tried that number repeatedly and it disconnects as soon as it starts ringing. I tried returning a call to the number of the person who called me earlier and it just rings and rings and then disconnects. So I had to reset my login and go online to cancel. I logged in and clicked to cancel my subscription and was directed that in order to cancel my subscription, I need to call ************. I called that number and went through the voice prompts only to be told that my wait time to speak to someone to cancel my subscription would be more than 35 minutes. I'm still on hold. This is absolutely ridiculous. Please explain to me why anyone would want to support the newspaper when this is the customer service that is offered.Business response
10/14/2022
Consumer Response /* (2000, 6, 2022/09/13) */ I received an email today from Bryan ***** saying they would cancel my subscription and write off any balance owed.Initial Complaint
09/08/2022
- Complaint Type:
- Customer Service Issues
- Status:
- Answered
after failing to receive my newspaper for approximately 5 weeks , and numerous attempts to report non delivery due to newspapers inoperative complaint line...i am now getting calls about outstanding subscription fees. I feel that asking someone to pay for something that was never received is a galling bit of overreach!Business response
10/07/2022
Business Response /* (1000, 5, 2022/09/15) */ Contact Name and Title: Bryan *****, CCR Mgr Contact Phone: ************ Contact Email: ************** Mr. ******, Your account expired on July 11th. We continued to deliver papers to a point during our grace period, and your account was stopped over two weeks ago. If you would like to resume service I can write-off half of the balance due which would cover the non-delivery weeks you describe in your complaint. Please reach out to me at your convenience if you would like to discuss this further. Thanks, BryanInitial Complaint
09/05/2022
- Complaint Type:
- Customer Service Issues
- Status:
- Answered
The World Herald has no customer service people available. When a delivery is absent, one cannot get ahold of anyone to state their complaint, even to ask for a late delivery. The situation became very annoying, cause this occurred on Labor Day. No one was answering any phone calls or assisting with problems. The paper is frequently late and many times, one just doesn't get the paper. I don't always complain, but they seem to have a lot of problems. The cost is high and one would like to receive the service.Business response
10/04/2022
Business Response /* (1000, 5, 2022/09/15) */ Our customer service center is staffed from 7:00 AM to 5:00 PM Monday - Friday. Outside of those hours, subscribers can report delivery issues and take other account actions using our automated phone attendant or through the online customer dashboard on Omaha.com. Our customer service number is ************. Thanks, Bryan Consumer Response /* (3000, 7, 2022/09/15) */ (The consumer indicated he/she DID NOT accept the response from the business.) Well, Brian, I certainly will check out the ************ customer service number. However, any number I have tried over the weekend of holiday, has not been positive. Your lack of personal contact on the weekend or holiday has not been positive. So, I spend many a day wishing I could "just talk to someone", so perhaps a person would be able to deliver the paper. Lois
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54 total complaints in the last 3 years.
17 complaints closed in the last 12 months.