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Complaint Details
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Initial Complaint
10/07/2024
- Complaint Type:
- Delivery Issues
- Status:
- Resolved
I recently purchased products from Oriental Trading Company. However, when I received my latest credit card statement, I noticed an unrecognized charge from a company doing business as "FunRewards+" On 10/07 I noticed an unsolicited charge of 14.95 on my card. There was not a name associated with the charge only a number. After perusing some financial scam sites I noticed a pattern. Customers of OTC had been unknowingly charged for a membership that apparantly defaults to accepted after an order. I quickly cancelled this order after finding it on my bill. However, when I checked my email, I noticed that all communications from this entity had gone to my spam folder and I was unaware of any obligation or agreement entered into by means of an unrelated purchase. I find this business practice unethical and shady and casts doubts on what I thought was an otherwise reputable business.
Business response
10/15/2024
We are sorry to hear that you were not happy with your Fun Rewards+ membership. We can verify your membership was cancelled and we have issued a full refund for $14.95 plus any applicable taxes. To join the rewards program, customers must agree to the program by typing in their email and accepting the charges at the end of their order after the confirmation order number is received. The program is only offered to customers who are not already a part of Fun Rewards+. After signup, a welcome email for the rewards program and your account information is sent along with a second email prior to the program's 30-day free trial ending. There is no intent to trick customers into joining the program; only to offer cash back and shipping rebates to customers who find value in the rewardsCustomer response
10/15/2024
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Sincerely,
****** ******Initial Complaint
10/06/2024
- Complaint Type:
- Billing Issues
- Status:
- Resolved
I made one order for birthday party supplies in September 2023. I did not knowingly sign up for any subscription rewards program. Oriental Trading has been charging my credit card $14.95/ month for the past year. I just noticed and canceled it. The representative on the phone said I "accepted the offer." I would never subscribe to any non-free rewards program.Business response
10/15/2024
We are sorry to hear that you were not happy with your Fun Rewards+ membership. We can verify your membership was cancelled and we have issued a full refund for $179.40 plus any applicable taxes. To join the rewards program, customers must agree to the program by typing in their email and accepting the charges at the end of their order after the confirmation order number is received. The program is only offered to customers who are not already a part of Fun Rewards+. After signup, a welcome email for the rewards program and your account information is sent along with a second email prior to the program's 30-day free trial ending. There is no intent to trick customers into joining the program; only to offer cash back and shipping rebates to customers who find value in the rewardsCustomer response
10/16/2024
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Sincerely,
***** **** ******Initial Complaint
09/28/2024
- Complaint Type:
- Billing Issues
- Status:
- Resolved
Last week, I discovered that Oriental Trading Company has been charging a monthly fee of $16.24 (including tax) to my credit card since Dec 2022 without my authorization. The total amount that has been fraudulently collected from me is currently $341.04. I contacted the company and requested an immediate cancellation of this subscription, as well as a refund for all previous charges that were collected fraudulently. They cancelled the subscription but only offered to refund the last four months' worth of charges ($64.96). This is not acceptable, and I am requesting a full refund.Business response
10/09/2024
We are sorry to hear that you were not happy with your Fun Rewards+ membership. We can verify your membership was cancelled and we have issued a full refund. One refund for $59.80 and a second for $269.10 plus any applicable taxes. To join the rewards program, customers must agree to the program by typing in their email and accepting the charges at the end of their order after the confirmation order number is received. The program is only offered to customers who are not already a part of Fun Rewards+. After signup, a welcome email for the rewards program and your account information is sent along with a second email prior to the program's 30-day free trial ending. There is no intent to trick customers into joining the program; only to offer cash back and shipping rebates to customers who find value in the rewards program.Customer response
10/09/2024
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Sincerely,
**** ***Initial Complaint
09/24/2024
- Complaint Type:
- Billing Issues
- Status:
- Answered
I have ordered from Oriental Trading Company a couple of times (literally like twice) and I have recently noticed that they have been charging my account monthly for who knows how long now. I’ve NEVER signed up for any subscription or and am still not even aware that they even offer any type of subscription. All I know, is that they have been stealing money from my account. This is extremely disheartening, especially since I used them specifically when I needed Biblical type party favors and such. You would think this company has better morals. Needless to say, I expect a full refund plus some and I will never be purchasing from this company again. I will advise the same to others.Business response
10/01/2024
We are sorry to hear that you were not happy with your Fun Rewards+ membership. We can verify your membership was cancelled and we have issued a full refund for $89.70 plus any applicable taxes. To join the rewards program, customers must agree to the program by typing in their email and accepting the charges at the end of their order after the confirmation order number is received. The program is only offered to customers who are not already a part of Fun Rewards+. After signup, a welcome email for the rewards program and your account information is sent along with a second email prior to the program's 30-day free trial ending. There is no intent to trick customers into joining the program; only to offer cash back and shipping rebates to customers who find value in the rewards program.Initial Complaint
09/24/2024
- Complaint Type:
- Billing Issues
- Status:
- Resolved
I realized yesterday that beginning in July of 2023, Oriental Trading Company has been charging a monthly fee of $14.95 to my credit card. I've only ever placed 1 order with Oriental Trading Company, order number ********* on 06/30/2023 for $53.99 including s/h. I never authorized these FunRewards+ charges. This is the only order I have ever made with this company. At present the total accumulated amount that has been fraudulently collected from me is $209.30! I called the company and requested a refund, but they told me they could only refund six months worth, ($89.70). This is not acceptable. I need a full refund of these "sneakily" collected funds.Business response
10/01/2024
We are sorry to hear that you were not happy with your Fun Rewards+ membership. We can verify your membership was cancelled and we have issued a full refund. One refund for $89.70 and a second for $134.55 plus any applicable taxes. To join the rewards program, customers must agree to the program by typing in their email and accepting the charges at the end of their order after the confirmation order number is received. The program is only offered to customers who are not already a part of Fun Rewards+. After signup, a welcome email for the rewards program and your account information is sent along with a second email prior to the program's 30-day free trial ending. There is no intent to trick customers into joining the program; only to offer cash back and shipping rebates to customers who find value in the rewards program.Customer response
10/01/2024
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********* and find that this resolution is satisfactory to me.
Sincerely,
****** *****Initial Complaint
09/21/2024
- Complaint Type:
- Billing Issues
- Status:
- Answered
As of April 2023 through September 2024, my Venmo credit card has been charged $14.95 each month. Please cancel and refund me in total. Thank you.Business response
10/01/2024
We are sorry to hear that you were not happy with your Fun Rewards+ membership. We can verify your membership was cancelled and we have issued a full refund. One refund for $89.70 and a second for $179.40 plus any applicable taxes. To join the rewards program, customers must agree to the program by typing in their email and accepting the charges at the end of their order after the confirmation order number is received. The program is only offered to customers who are not already a part of Fun Rewards+. After signup, a welcome email for the rewards program and your account information is sent along with a second email prior to the program's 30-day free trial ending. There is no intent to trick customers into joining the program; only to offer cash back and shipping rebates to customers who find value in the rewards program.Initial Complaint
09/13/2024
- Complaint Type:
- Delivery Issues
- Status:
- Answered
I discovered today that I was signed up by Oriental trading Membership on 12/12/23 without my knowledge. 2 rude reps told me I must have signed up if I had it. The 2nd one said I asked to retrieve log in info/change password- so it somehow translated to a monthly membership fee. I searched my emails. I have nothing showing I joined a membership and do not appreciate this company misleading. I wonder how many hundreds if not thousands of people are in the same situation. It was charging a card I do not use and did not discover until today. Shame on you OTC! VERY sneaky and you should be ashamed. Rude rep gave me 4 mos back- I asked for her boss- then, she became more rude and said she never said she wouldn't help- never let me speak to her boss but "someone" did another 2. I want all of it refunded. I am posting to yelp, neighborhood apps- anywhere I can to make sure this doesn't happen to anyone else.Business response
09/23/2024
We are sorry to hear that you were not happy with your Fun Rewards+ membership. We can verify your membership was cancelled and we have issued a full refund for $134.55 plus any applicable taxes. One was for $89.70 on 09/13/2024 and a second refund for $44.85 on 09/16/2024. To join the rewards program, customers must agree to the program by typing in their email and accepting the charges at the end of their order after the confirmation order number is received. The program is only offered to customers who are not already a part of Fun Rewards+. After signup, a welcome email for the rewards program and your account information is sent along with a second email prior to the program's 30-day free trial ending. There is no intent to trick customers into joining the program; only to offer cash back and shipping rebates to customers who find value in the rewards program.Initial Complaint
09/12/2024
- Complaint Type:
- Billing Issues
- Status:
- Answered
I was charged 14.95 plus tax (total 16.15) for a fun rewards program I was unaware of and never received an email about it until charged. I called to cancel but didn’t get refunded this charge. I would like this reimbursed.Business response
09/23/2024
We are sorry to hear that you were not happy with your Fun Rewards+ membership. We can verify your membership was cancelled and we have issued a full refund for $14.95 plus any applicable taxes. To join the rewards program, customers must agree to the program by typing in their email and accepting the charges at the end of their order after the confirmation order number is received. The program is only offered to customers who are not already a part of Fun Rewards+. After signup, a welcome email for the rewards program and your account information is sent along with a second email prior to the program's 30-day free trial ending. There is no intent to trick customers into joining the program; only to offer cash back and shipping rebates to customers who find value in the rewards program.Initial Complaint
09/11/2024
- Complaint Type:
- Delivery Issues
- Status:
- Answered
I ordered an acacia wood recliner from Oriental Trading Company made for outdoor use in May 2024 and I've been enjoying it on my deck. I didn't realize it was defective until I folded it to move it to the other side of my deck last week (around September 5). A crack had formed at a seam on the curve that will continue to crack with regular use until the chair finally breaks. I asked for and was denied a replacement or refund from Oriental Trading Company but they referred to their strict 30 day return policy that doesn't offer help for defective merchandise. I want a refund so I can find a replacement from a different company who cares about their customer. Thank you for considering my complaint.Business response
09/18/2024
We apologize for the issue you had with you product. We have issued a full refund. Refund was issued on 09/12/2024 for the full amount of the item. Refund amount was $136.73.Initial Complaint
09/05/2024
- Complaint Type:
- Billing Issues
- Status:
- Resolved
I ordered a 72 piece bulk assorted long arm stuffed animal kit for $134.99. Order number ********** Purchased on August 29th 2024. There are not 72 pieces included in this set. I've chatted with customer service twice. They are refusing a full refund. They're offering a partial refund or replacement. I do not want a partial refund or replacement. I don't trust this company, they're also quite rude. I will gladly return the shipment they sent me. I just want my money back.Business response
09/11/2024
We apologize for the issue you had with your your order. Out top priority is customer satisfaction. We have issued a full refund of your order for the amount of $132.36 and you do not have to return the item back to us. We appreciate your business and hope you can give us an opportunity in the future.Customer response
09/11/2024
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Sincerely,
****** *****
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Get a QuoteCustomer Complaints Summary
348 total complaints in the last 3 years.
211 complaints closed in the last 12 months.