Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:03/24/2025

  Type:Customer Service Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Entered auction, January 31 purchase coin paid for a coin coming up on two months now not hearing anything. I’ve tried to reach out to auctioneer times. They do not reply. Return calls at all. I reached out to proxybid and all they do is tell me to get a hold of the auctioneer Proxy bid gets a 3% commission on every sale. I called proxy bid they gave me a case number. I’ve heard nothing called back. They told me to get a hold of the auctioneer again.What is the point of having a case number if they are just gonna direct you back-and-forth to the auctioneer it’s a shame that they are health issues on all these customers that are having the same issue. Once or ever this gets resolved, they will never hear from me again.

  

  Business Response

  Date: 03/26/2025

  Dear ***** ******

  We're sorry to hear about your experience with Key Date Coins on Proxibid. We have reached out to the auction company on your behalf; they indicated that they would have someone contact you regarding your purchase. Additionally, they provided the following tracking number for your shipment: *******************

  Please let us know if you do not receive your items, as indicated by the tracking number. Again, we apologize for the difficulties you've encountered with this transaction. As always, if you have further questions, please feel free to reach us at (**** ******** or ********************.

  
  Sincerely,
  Customer Experience Management Team

  

  Business Response

  Date: 03/28/2025

  Dear ***** ******

  We understand that you have reached out to us regarding your account closure. We apologize for the poor experience you've had, and we can confirm that your account has been closed per your request.

  Your experience has been logged internally for review, which helps inform us in moving forward with auction companies that utilize our platform.

   

  Sincerely,

  Customer Experience Management Team

  Customer Answer

  Date: 03/31/2025

  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ***** *****

• Initial Complaint

  Date:08/08/2024

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am writing to demand that Proxibid delete my account immediately. They informed me that they cannot close out my account as I have a pending invoice for an item I did not bid on. On August 6th, 2024, I provided the following response and documentation to them regarding this unauthorized bid: Good evening! Hope this email finds you well! Please find attached a confirmation email from my Bank verifying that unauthorized activity has taken place on my account; therefore, they have cancelled any transactions on my behalf. This unauthorized activity was an unauthorized bid placed for the item referenced in the details below. I have provided all requested documentation to Proxibid and am providing the final notes to close out this dispute. 1. I have reached out to the seller, and the seller is not cooperating, nor responding to my correspondence; Proxibid requested I contact the seller, which I have. I've taken my necessary action for this. 2. I've attached a confirmation email from my bank verifying that unauthorized activity has taken place and that they've cancelled any/all transactions on my behalf as a result. 3. This bid was not placed by me; this bid was placed by an unauthorized user. Therefore, I am not responsible for purchasing an item that I did not personally place a bid for, as I am not the bidder who placed this bid. My bank fully protects me from unauthorized activity, which is their legal commitment to me, and this is unauthorized activity for which I am not responsible (as I am not the bidder of this item). 4. Fortunately, no sale has taken place. I have sent no funds; no goods/services have been provided/exchanged between the seller and myself. To "resolve" this invoice, it must be deleted, as I have no commitment to pay for an item that I didn't bid on. Therefore, I will not pay this invoice. 5. I have complied fully with all terms and regulations. 6. You may close my Proxibid account immediately.

  

  Business Response

  Date: 08/08/2024

  Dear ******* **********
  
  Thank you for reaching out to our team. 
  
  We take claims of unauthorized activity very seriously. A review was performed on your account when you claimed that unauthorized activity occurred on your account, but we were unable to find evidence of such activity (such as IP addresses that differ from yours, changes in account information, and more).
  
  However, we have moved forward with closing your account both for your security and for the security of our platform.
  
  
  Cordially,
  Customer Experience Management Team

  Customer Answer

  Date: 08/08/2024

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********* and find that this resolution is satisfactory to me. Proxibid failed to find the unauthorized activity that my bank fortunately found. I'm satisfied that my account has been closed, at my request.
  
  Sincerely,
  ******* *********

• Initial Complaint

  Date:01/16/2024

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Proxibid hosted an online auction I was participating in, I was bidding on over 100 lots I planned to win no matter the cost. As the auction was about to start closing lots at the agreed upon time, they added 24 hours to the auction and claimed technical issues. I let them know they owe me $40,000 in compensation for financial injury through promissory estoppel resulting from their breach of contract, the claim to have acted within the terms and conditions which is laughable at best. They are frauds and they injured me financially and refuse to acknowledge their fraudulent activities

  

  Business Response

  Date: 01/17/2024

  Dear ****** ********

  We’re sorry to hear about your experience on Proxibid. However, Proxibid does not make the decision to move or alter an event – this is done at the request of an auctioneer. In this case, the auctioneer chose to move the event due to technical issues.

  Please see section 2, paragraph 6 of the Unified User Agreement, to which you agreed upon creating your account:

  “Because the internet occasionally experiences disruptions, Proxibid cannot guarantee the Proxibid Services will be available 100 percent of the time. Although Proxibid strives to provide the most reliable services possible, interruptions and delays in service are unavoidable and Proxibid disclaims any liability for damages resulting from such disruptions. Thus, you use this website at your own risk.”

  In addition, please see section 5.6 of the Unified User Agreement:

  “The Seller may postpone or cancel the event, withdraw any property from the event, or change any terms of the event or conditions of sale prior to the event.”

  It is thus Proxibid’s stance that both Proxibid and the auctioneer acted with good faith – in an effort to provide the best bidding environment possible for the event – and within the terms laid out for both Proxibid and for the event.

  Again we regret that our extensive prior correspondence with you has been unable to satisfy your concern, and for the inconvenience caused by the auctioneer's rescheduling of this event – which was done precisely to ensure a fair bidding experience for all users in our marketplace.

  Sincerely,

  Customer Experience Management Team

  
  

  

  Business Response

  Date: 01/24/2024

  Your claim has been rejected as there has been no breach of contract either by Proxibid or *** ***** Real Estate Auctioneers as the terms of the auction allowed for the auction period to be extended under section 5.6 or 5.7 of the Proxibid Unified User Agreement.

  Customer Answer

  Date: 01/25/2024

  5.6. The Seller may postpone or cancel the event, withdraw any property from the event, or change any terms of the event or conditions of sale prior to the event.
  5.7. All announcements made on the day of the event supersede all printed material 

  please Define

  ”prior to the event”

  ”announcements”

  thank you 

  
  Sincerely,
  
  *** *******

• Initial Complaint

  Date:10/04/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We have been buying equipment and trucks on Proxibid for years, always paying fast and picking up items on time. Proxibid has blocked us from bidding because we have issues with some auctioneers misrepresenting and lying to the buyers. A few months ago, we bought an attenuator truck and decided not to take it because the auctioneer was going to remove the attenuator before we could remove it from the site. Why did the auctioneer advertise and take pictures of an attenuator truck if they were selling a naked chassis? Because Proxibid refused to help and make the auctioneers accountable, we had to hire an attorney to deal with the issue, and because everything was so obvious, our attorney won. After our attorney won, proxibid restricted our account from bidding on any auctions instead of apologizing and paying our legal fees. If Proxibid doesn't do this right, we will sue for damages and discrimination. Proxibid doesn't value and help the buyers even when buyers paid them 3% of the bid amount. Buyers are paying 3% or more of the total we bid on plus the auctioneer's 10-15% or more fees. Buyers should get excellent customer service from Proxibid and the auctioneers; instead, buyers are being mistreated.

  Customer Answer

  Date: 10/09/2023

  I try several times to have proxibid help us but they refuse. My attorney proved them wrong and even after the proves proxibid refused to help.

  

  Business Response

  Date: 10/16/2023

  Dear *** *******

  We have reviewed your account and the associated non-payment dispute reported by ***** ******* ****** ****

  In light of the information provided to us, we have determined that we are able to remove the restriction placed on your account. You may now login and bid as normal.

  As a technology company and the online platform through which Buyers and Sellers interact, Proxibid may facilitate communication but is not directly involved in any transactions between Buyers and Sellers, including but not limited to the transfer of funds.

  Proxibid does not charge bidders any fees to use its services. Any additional fees are put in place by the auctioneer directly and are usually outlined in the auctioneer’s Terms of Sale. That said, we thank you for providing this feedback to us and will continue to review and refine our services and processes internally.

  If you have any additional questions, please feel free to reach out to our Customer Experience team.

  
  Sincerely,
  Customer Experience Management Team

• Initial Complaint

  Date:07/03/2023

  Type:Customer Service Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I BID IN ******* ******* 6/30/2023 I WON ITEM 3082 AND A FEW MINUTES LATTER THERE SERVERS WENT DOWN AND THEY CLAIM THE AUCTION WASN'T OVER AND ITEM IS STILL UP FOR BID. THIS IS GOING TO REQUIRE ME TO MAKE TWO TO GET I TEMS AND REARRAING DELIVERY AND PICKUP ON OUT OF TOWN ITEMS. I WAS ONLY ONE BIDDING ON ITEM BID IT UP TO RESERVE PURCHASE IT BECAUSE I HAD IT SOLD.

  

  Business Response

  Date: 07/07/2023

  Dear **** *******,

  We regret to hear that your experience on Proxibid was less than ideal.

  On June 30th, 2023, Proxibid experienced a service outage caused by an issue with a third-party service provider. You can read more about the third-party service provider’s issue here: *********************************************************

  As a result of this issue, Proxibid was unavailable for bidders or auctioneers on June 30th. Bidders were unable to place bids during the outage, and ******* ******** decided to extend their sale to the next Friday, July 7th, in the interest of providing a fair bidding experience for all bidders

  Any decisions made regarding the sale of items in an auction event or the operation of the event itself are made by the auction company directly. Proxibid provides an online platform through which bidders and sellers may interact but is not capable of completing a sale or purchase on behalf of an auctioneer. For any inquiries regarding the purchase of lots in the event, we recommend reaching out to the auction company directly.

  
  Cordially,
  Customer Experience Management Team

  Customer Answer

  Date: 07/09/2023

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID 20268286, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  **** *******

• Initial Complaint

  Date:05/22/2023

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have been trying to reach your company since Friday of last week, I sent numerous text messages and emails to Proxibid, and attempt to retract a bid that I placed by mistake. You guys never answer the phone or text messages, therefore the auction happened and I won the item. My username is *********** with Proxibid and the item in question is Lot ***. I purchase a lot of items from you guys, but this lot was an accident, please remove that lot from my invoice. ALL I GET FROM THEM IS TO CONTACT THE SELLER, WHICH I HAVE FOR OVER 2 WEEKS NOW BY EMAIL, TEXT AND CALLING. THEY ARE CONDOING BAD PRACTICES AND CLEAN THEIR HANDS BY SAYING THE JUST PROVIDE A PLATFORM, WELL GUESS WHAT, YOU ARE LIABLE AS WELL SINCE YOU CHARGE THE SELLER A FEE THAT'S RECOVERED BY THE BUYER.

  

  Business Response

  Date: 06/16/2023

  Dear Yamil ******,

  We’re sorry to hear that you’ve had difficulties with your purchase with Key Date Coins. 

  Proxibid is the platform upon which auction companies host their sales online. Individual auction companies are in control of their own sale. As such, Proxibid is restricted in how it can directly affect a sale, both before and after the sale has ended. Oftentimes, Proxibid cannot retract bids before the sale ends without explicit permission from the auction company, and in all cases, Proxibid cannot remove items from invoices issued by auction companies.

  As such, when a bidder requests to have a bid removed from their invoice, they must speak with the auction company. We have reached out to Key Date Coins to request that they contact you directly to discuss your concerns.
  Thank you for your patience and understanding.

  
  Cordially,
  Customer Experience Management Team
  

  
  

  Customer Answer

  Date: 06/16/2023

  
  Complaint: ********
  
  I am rejecting this response because:
  
  Sincerely,
  
  Yamil ******

• Initial Complaint

  Date:03/14/2023

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  First time using Proxibid last week, and I wish I never had. I placed maximum bids on 8 items in the same auction that is local to me. When I checked the next morning, the two most expensive items had reached my maximum bid, but had not gone over. I thought that was suspicious, but perhaps coincidental, but I still contacted Proxibid to let them know it seemed suspicious. An hour before the auction ended, SEVEN of my eight maximum bids had been met, but not exceeded. I contacted them again, this time via chat to notify them of the potential for fraud via someone inflating the maximum bids. I let them know I'd still buy the items, but that they should investigate fraud. The representative on chat told me that it was not their problem, and that I should contact the seller/auction company. I told her NO, this is FRAUD on YOUR PLATFORM and it is YOUR PROBLEM to resolve. No solution, but as I got eight e-mails telling me I won all eight items, I got an additional e-mail from someone (at Proxibid I assume) named Lacey ******** who said due to unexpected issues with the website the auction would be reset and all bids erased. Okay, great! Now I can bid live and avoid the fraudulent activity! Except they never erased my bids. So I got on chat again and was told that in order to cancel bids, I needed to e-mail them (Lacey's e-mail said nothing of the sort, just that the bids would be deleted). So I e-mailed them and have yet to hear a response, but my bids are all still active on the new auction, and at my maximum bid. Of all the correspondence with Proxibid, Lacey's e-mail (that told me the bids would be erased) was the most coherent thing sent to me. I had to spend a few minutes each time I got an e-mail or chat message to decipher what they are saying -- they leave out words, misspell words, and it is pretty obvious English/language communication is not a priority, nor is suspected fraud against bidders on their platform.

  

  Business Response

  Date: 03/23/2023

  Dear Nick ******,
  
  We apologize for the negative experience you had on Proxibid and would like to take the time to address some of your concerns below.
  
  We have reviewed the sale in question and found that, due to technical issues, the auctioneer extended the sale. As part of that extension, it appears the auctioneer sent out an email stating that bids would be removed.
  
  As Proxibid does not control the sale directly, we are often unable to remove bids without explicit permission from the auction company. It was due to this that our team needed to reach out to the auction company to confirm that the bids could be removed from their sale, which caused the delay you experienced. However, we show that your bids were successfully removed on March 16th, and you were able to replace any bids as needed. You were not awarded any lots in the sale at its time of closure.
  
  With the above said, we have also taken your concerns regarding potentially fraudulent activity into consideration. As such, we have forwarded the information provided internally and will be investigating the auction company’s bidding activity.
  
  Finally, we have heard your grievances regarding communication with our team and are currently looking into that concern.
  
  Cordially,
  Customer Experience Management Team

• Initial Complaint

  Date:01/04/2023

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Failure to provide oversight and to intervene in a subsidiaries inability to complete a transaction

  

  Business Response

  Date: 01/30/2023

  Business Response /* (1000, 5, 2023/01/09) */ This email is being sent in response to complaint case #**********, which was filed against Proxibid today, January 5th 2023. Based on our findings, it appears that this consumer may have issued this complaint to the incorrect company. Per our internal records, while the consumer does have an account with Proxibid, she has not accessed it since 2011. Additionally, we have communications logged internally, including an inbound call from the consumer, in which she requests assistance in completing a transaction (by adding payment information) on an account that is with a separate company from Proxibid, ****************. While Proxibid and **************** are both companies under the Auction Technology Group (ATG) umbrella, they are separate entities and Proxibid is not equipped to address a consumer's complaint with ****************. I apologize if this is not the correct avenue to address this concern. If that is the case, please redirect me to the correct contact. Kind regards, Tyler ** Customer Resolutions Supervisor