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Review fromKristen P
Date: 01/20/2023
1 starKristen P
Date: 01/20/2023
I called this store to verify that my online order was received accurately because ********* did not bring my full order. I simply wanted to know what was sent out. I was treated HORRIBLY by a staff member! He kept telling me to call *********, and repeatedly said, "I said it's NOT my problem!" He also accused me of lying about what we received. When I asked for a manager he said he was the "manager". He refused to give his name saying "I'm not giving you my name, it doesn't matter ". He then offered to my husband and I, "If you have a problem, come say it to my face!" He then hung up on me.
Sgt. Peffer's Italian Cafe Millard
Date: 01/30/2023
We are sorry for this customers experience. We called her the next day and talked to her about it and apologized numerous times. Here is what happened. The order was placed on *********. The ********* driver did not deliver her pizza to her with her order. The customer also said that she only received one piece of cheese bread. Our manager tried to explain to her that he put 2 pieces in her order. Everything that was ordered on the ********* app was packaged and given the the driver. Our manager was positive that he put all of her order in a bag and the pizza was in a pizza box with it. Our manager definitely should have handled this situation better than he did. We apologize for that. He just tried to explain that her entire order was given to the driver and that she needed to contact *********.
We contacted ********* the next day and had that driver banned from our restaurant in the future. We also are going to start using sticker tape on the bagged food, which will keep the order from being tampered with by the ********* drivers.
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