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Business Profile

Senior Home Care

Sunlight Senior Care

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Senior Home Care.

Complaints

This profile includes complaints for Sunlight Senior Care's headquarters and its corporate-owned locations. To view all corporate locations, see

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Sunlight Senior Care has 3 locations, listed below.

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    • Sunlight Senior Care

      319 S 17th St Ste 726 Omaha, NE 68102-1991

    • Sunlight Senior Care

      14301 Fnb Pkwy Ste 100 Omaha, NE 68154-7200

    • Sunlight Senior Care

      8055 O St Ste 119B Lincoln, NE 68510-2565

    Customer Complaints Summary

    • 1 complaint in the last 3 years.
    • 0 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    • Initial Complaint

      Date:04/17/2023

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Paid retainer fee of $***** on 2/21/22 for in home care services for disabled wife upon her release from ******* ******* ******** Thursday 2/16/23. Sunlight was to provide 6 hours daily companion care in home beginning Friday 2/17 and tentatively ending Friday 3/3/23. Retainer fee was for 11 full days of service on Monday thru Friday basis. There were a number of issues with the care providers (incorrectly reporting hours worked, a supervisor in our home berating my wife for being "too demanding", and same supervisor having a reported mental breakdown and having to leave home mid-shift.) My wife was in contact with local supervisor Nick about these issues, and service was terminated after short service day on Thursday 3/2/23. My wife told Nick she was willing to fulfill our commitment through Friday 3/3/23, but Nick admitted that they had no one to send, which was why the supervisor was filling in until she went on medical leave. We have received invoices from Sunlight for services in February and March, and hours charged against our retainer (adjusted hours agreed upon between my wife and Nick in phone conversations). Nick told my wife verbally on the phone that we would be reimbursed the un-used portion of the retainer. The March invoice we received from Sunlight dated 3/24/23 stated services terminated on 3/6/23, and the remainder of the retainer fee will be refunded in the amount of $******. This was over a month ago and we have still not received refund. My wife's calls to Nick have not been returned, nor has my call to the Sunlight Billing office listed on the invoice. I have also attempted to contact Sunlight through their website by email, but that has been unanswered for the last week as well. At this point we just want the rest of our money back in a timely fashion, and will not use their services again. Thanks for any help you can provide.

    Sunlight Senior Care is NOT a BBB Accredited Business.

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