Complaints

This profile includes complaints for Secure Box Office's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

close

Find a Location

Secure Box Office has 3 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

BBB accredited

Near

Country

USUnited States

Please enter a valid location.

Filter

• 

  Secure Box Office

  13520 California St STE 250 Omaha, NE 68154-5297

• 

  Secure Box Office

  23000 Sussex Hwy # 232 Seaford, DE 19973-5866

• 

  Secure Box Office

  7202 Giles Rd STE 4 PMB 330 La Vista, NE 68128-6000

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:09/08/2023

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I originally purchased tickets for table #51 at about $73 plus fees per ticket. I received 2 tickets for table 11, at $39.30 plus $3.50 for fees. I was told by the place that was holding the show I was charged only $86.50 for both tickets. Now I am seeing that my tickets came from ****** and not Event Ticket Sales, LLC. But was charged by Event ticket Sales. And they have an un reasonable response on the fact that I was over double charged for these tickets. Their response is because of popularity, etc. they can charge what they want.

  Business Response

  Date: 09/19/2023

  Thank you for reaching out to us at Event Ticket Sales, we appreciate this opportunity to address the customer's concerns. However, upon further review it appears the information provided on this claim does not pertain to any order placed on our site. As such, we are unable to provide assistance at this time. We encourage them to review any correspondence they had with the company as well as their financial statement to ensure they contact the correct entity in relation to their concerns. If they maintain that the order was placed with us, we encourage them to provide a valid order number or contact our customer service department directly for further assistance. 
  

  Regards,
  Event Ticket Sales

  Customer Answer

  Date: 09/19/2023

  
  Better Business Bureau:
  

     In reference to complaint ID ********* on 9/19/20223 I received communication via phone from Customer Service, and was offered a full refund. I declined a full refund and asked to keep the tickets and only refund the amount of the over charge. Both parties have agreed, I am receiving $109+ as a refund and cam keep the tickets. I also received an email confirming this and included it in this correspondence. I am satisfied with the outcome.  
  
  Sincerely,
  
  ****** ******

• Initial Complaint

  Date:05/26/2023

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased tickets from "Secure Box Office" 3 years ago. The event was delayed due to COVID. I requested a refund, and was told that the company policy would not allow refund because the event was simply "postponed" instead of cancelled. 3 years later, the event is to take place June 2nd, 2023. I was supposed to revieve my tickets this past Monday. I have not recieved my tickets. I have been chatting online with customer service for the past 3 days, Each day they tell me to wait 24 hours, or wait a few days. I have waited. Still, no tickets.

  Business Response

  Date: 06/05/2023

  Thank you for reaching out to us. At Event Ticket Sales, we value our customers and would like to take the time to address our customers’ concerns. It should be noted that Event Ticket Sales is an online resale marketplace, which means we do not own or generate tickets—instead, we merely facilitate transactions between ticket buyers and ticket sellers. 
  
  Our customer placed their order on 8/31/20 for ******, which took place on 6/2/23. The delivery method for the tickets our customer selected was Electronic Transfer, which means our customer's tickets were transferred online and needed to be displayed on a smartphone device in order to gain entry. When Electronic Transfer tickets that are purchased on a primary market website are resold on the secondary market, the seller will transfer the tickets from their account to the new buyer through the website they were originally purchased on. Once transferred, tickets will no longer be in the seller's account. Our records indicate that their tickets for the event were successfully transferred to the email address our customer provided on 12/30/22. Please note that the tickets were retransfer to an alternate email address provided by our customer, on 5/26/23.
  
  Due to the nature of our business on the secondary marketplace, Event Ticket Sales is not affiliated with any artist or venue and does not own inventory; instead, we act as an intermediary between customers and sellers. All prices listed on our site are done so by the individual seller, not Event Ticket Sales, based on their personal assessments regarding a range of factors including customer demand. Since our customers are purchasing tickets owned and listed by individual resellers, we must ensure that our policies are fair to both parties. This means that we are unable to offer refunds and must adhere to an “all sales are final” policy—a standard throughout the industry.
  
  Event Ticket Sales’ ultimate priority is to continue providing excellent service. At this time, we maintain that our customer was sent their tickets in time for their event. If our customer has any further questions, we encourage them to contact us, and watch for updates coming through to the email address associated with their order.
  
  Regards,
  Event Ticket Sales

• Initial Complaint

  Date:03/15/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am owed a refund of $****** for an event that was cancelled due to COVID. I changed my bank and let ****** *** ****** know. I no longer have an account with this bank and they sent the refund to it anyway, knowing it wouldn't go through. The bank confirmed that they cannot accept the refund and even looked it up with the ARN number ****** *** ****** provided. ****** *** ****** is saying it was deposited but there is nowhere to deposit it to. I asked for them to mail it or send it to my new financial institution and they refused.

  Customer Answer

  Date: 03/16/2023

  There are conflicting dates in which they said they refunded the order.  I have called the bank twice and they told me since the account is closed they did not get or accept any refund.  One receipt shows March 2023 and the other shows March 2020, they are forging their receipt documents.

  Business Response

  Date: 03/24/2023

  Thank you for reaching out to us. At Event Ticket Sales, we value our customers and would like to take the time to address our customer’s concerns. It should be noted that Event Ticket Services (ETS) processes orders and provides customer service for online resale ticket marketplaces. Neither ETS nor the ticket marketplace owns or generates tickets—instead, we merely facilitate transactions between ticket buyers and ticket sellers. In this case after the customer's event was cancelled appropriate compensation was provided for their order. At this time our records indicate that a full refund was remitted to the customer's financial institution as of 3/3/2023. We have already reviewed the customer's claim and have not found any record of a return of the customer's funds. As it stands the customer's order does not qualify for additional or alternative compensation. We encourage the customer to contact their financial institution if they have been unable to locate their refund.  
  
  Regards,
  Event Ticket Sales

  Customer Answer

  Date: 03/24/2023

  
  Complaint: ********
  
  I am rejecting this response because:

  I was finally sent to the sales department to look into this.  I have reached out to the financial institution several times and they automatically reject any deposits for closed accounts.  ********* ****** has an ARN number for the transaction, however they do not have proof that teh transaction actually went through.  I have asked for a confirmation several times; I have reached out to the bank several times.  ****** *** ****** may have sent the request, but the ARN number does not represent the transaction being processed.  I have not received the money and neither has **** ** *******.  There is nowhere to put it since the account was closed three years ago.  

  
  Sincerely,
  
  Tyler *****

  Business Response

  Date: 04/03/2023

  Thank you for responding. We appreciate the opportunity to further address the customer's concerns. As stated in our previous response, prior to receiving this claim we thoroughly reviewed the customer's concern. We have already confirmed that the customer's refund was remitted to their original payment method, and for this reason no further compensation may be provided for the order in question. We have now addressed this matter to the greatest possible extent and consider the matter closed. As no further resolution is available at this time we once again recommend the customer contact their financial institution. 
  
  Regards,
  Event Ticket Sales

• Initial Complaint

  Date:12/09/2022

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I bought 2 ************ tickets for a concert and it was canceled 2 times and I have tried to call them for a long time and could not get them on the phone or to respond to my emails nothing and about 2 months ago I finally got to talk with someone and they said they will not give me my $******% back that they would only give me a credit for some other concert that I don't want to see if someone can contact me to try and help me thank you

  Business Response

  Date: 01/09/2023

  Business Response /* (1000, 5, 2022/12/22) */ Thank you for reaching out to us. At Event Ticket Services, we value our customers and would like to take the time to address our customer's concerns. It should be noted that Event Ticket Sales (ETS) processes orders and provides customer service for online resale ticket marketplaces. Neither ETS nor the ticket marketplace owns or generates tickets--instead, we merely facilitate transactions between ticket buyers and ticket sellers. We have taken care to keep customers informed of event changes related to COVID-19 and are continuing to work hard to protect all users of our site whose events may have been affected, including both buyers and sellers. In this case the customer's event was eventually cancelled by the event production and as such the customer has been provided appropriate compensation for their order. At this time the customer's order does not qualify for additional or alternative compensation. If the customer has any further questions regarding their order, we encourage them to contact the customer care team. Regards, Event Ticket Sales

• Initial Complaint

  Date:09/12/2022

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased tickets to see ********* at *********** (0rder # ********) on 9/8/2022. This event was postponed twice. We parked and paid $***** for parking. We went through the initial security screen. We went to eat dinner after dinner we went to screen into the park. At this point we were told there was a problem and we would need to go to the box office. At the box office we were told our tickets were no good. We could not see the show. Our tickets were already scanned by someone else and they had been double sold. I contacted the company and they said they would have to send me a form to do an investigation. The form was never emailed to me after requesting it twice. I don't think they intend to send the form or issue a refund. I want my money back plus interest for two years that this was postponed.

  Business Response

  Date: 10/13/2022

  Business Response /* (1000, 6, 2022/09/22) */ Thank you for reaching out to us. At Event Ticket Services, we value our customers and would like to take the time to address our customer's concerns. In this case we have contacted our customer and provided a courtesy resolution in the interest of customer service. As the customer's desired resolution has been provided we consider this matter resolved. If our customer has any additional concerns relating to their order, we welcome them to contact our customer service department. Regards, Event Ticket Sales