We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Resources for Businesses My BBB
Share
Business Profile

Towing Company

Rapid Response Towing

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Towing Company.

Complaints

Customer Complaints Summary

  • 7 total complaints in the last 3 years.
  • 1 complaint closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Sort by

Complaint status

Complaint type

  • Initial Complaint

    Date:08/03/2024

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    My vehicle was towed out of my apartment complex parking lot by Rapid Response towing without issuing me a 24 hour notice of the infraction and that's illegal. Management office is closed until Monday and they don't open until 10am and they are trying to make me pay to get it out. I have attached a copy of a notice that is supposed to be put on a vehicle 24 hours before it gets towed, which ****** the owner failed to do in this case.

  • Initial Complaint

    Date:05/15/2023

    Type:Customer Service Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Odd how **** * ****** ***** ** ***** is the ***** Police Impound lot, this business uses fake DOT expired, practices illegal tows, does not follow ******** Law on return of car, does not practice ethical business practices, does not practice law of notice, and does not follow any tow business law of reasonable fees, breaking the law, and getting away with it! One, never sent me a notice where I can get my car, never sent me a address where to pick up, refused to let me pick up my car, and each time stated closed, the address was never given to me, and frankly I believe the sticker of 24 hours was placed on car, the day he took it. Jordan* ** ***** *** should be stopped from towing in ******** and ****, period, he **** *** ******** ** tow your car with no signage on his trucks and no current DOT, other Tow truck drivers be aware of this ******* tow business! As well, ripping off the decent people of ******** and the decent tow companies!

  • Initial Complaint

    Date:05/08/2023

    Type:Billing Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On April 15th 2023 at 9:28pm Jordan ******** and his company rapid response towing, knocked at my girlfriends house stating my car was “impeding” traffic and that the complex had “6” complaints, and neither of these were true, I told him I would move my vehicle. I shut the door and he decided to hook my vehicle and refused to drop my car unless I paid CASH, for the car that was not 100% hooked and Ready for towing, * ***** * ******* ******* ***** *** *** ****** ******* ** **** *** *********** I am demanding a refund of ***$ due to the content of this towing was illegal and uncalled For.

  • Initial Complaint

    Date:07/02/2022

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    rapid response towed my car on 7/30 from a private parking lot. They claim my car has unregistered tags and that they gave 24 hours notice. Both are false claims. They then extorted $*** from me before they released my car

    Business Response

    Date: 08/26/2022

    Business Response /* (1000, 11, 2022/07/29) */ I need more information before I can respond to this complaint. What is the year, make and model of the vehicle? When did the tow occur? What was the address from which vehicle was towed? Consumer Response /* (3000, 13, 2022/07/29) */ (The consumer indicated he/she DID NOT accept the response from the business.) *********************, *************, ***************, June 30th Business Response /* (4000, 17, 2022/08/15) */ The tow performed was a legal tow. The consumer was upset he had to pay. We will not be issuing a refund as again, this was a legal tow.

Rapid Response Towing is NOT a BBB Accredited Business.

To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.

Why choose a BBB Accredited Business?

BBB Business Profiles may not be reproduced for sales or promotional purposes.

BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.

As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.