Business Profile
Travel Insurance
Travelex Insurance Services, Inc.Headquarters
Reviews
This profile includes reviews for Travelex Insurance Services, Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see
Customer Review Ratings
Average of 23 Customer Reviews
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Review fromCandace L
Date: 05/02/2025
1 starCandace L
Date: 05/02/2025
Only a 21 day timeframe to upgrade or cancel, not even 30 days. Will lose out on all my money if I cannot cancel for business reasons. Terrible policy. Do not recommend this company
Travelex Insurance Services, Inc.
Date: 05/08/2025
Thank you for taking the time to review us, your customer experience is very important to us at Travelex Insurance Services. We have personally contacted the Customer Solutions department on your behalf to obtain additional info regarding your concerns. Once we are able to review your situation, we will email you directly. Sincerely, Travelex Insurance Services Inc.Review fromAmber G
Date: 01/23/2025
1 starAmber G
Date: 01/23/2025
September 12 2024 I had booked 2 flights with this insurance, one for myself under my bosses company credit card and then one for my boyfriend under my personal card. I was attending a John Deere event in Nashville Dec 11th-14th. The policy for both went into effect 9/13/24. On Oct 24th, John Deere had sent out an email to all attendees that this portion of the event was canceled and will be moved to Dec 8th-11th. I had gotten non-refundable plane tickets, but was SO thankful for the insurance I purchased. Boy was I wrong. I had filed both claims with Zurich Travel Assist on Nov 11th and have been rejected twice to receive reimbursement, first rejection was Dec 18th and second was Jan 20th..just a couple days ago. Apparently I should have been able to control the change of event that happened??? Guess what, I wrote back again with my confirmation of coverage policy plan that clearly states coverage-trip cancellation. Shame on me for not doing my research!Travelex Insurance Services, Inc.
Date: 01/28/2025
Your customer experience is very important to us at Travelex. We will personally reach out to the claim department on your behalf to obtain additional info regarding your claim. Once we are able to review your situation, we will reach out to you directly.Review fromEric L
Date: 01/13/2025
1 starEric L
Date: 01/13/2025
In April 2024, I traveled with my family to Asia and purchased Travelex travel insurance. Unfortunately, during the trip, my child caught a flu-like illness requiring urgent hospital care. After returning to the U.S., I filed a claim, but the process was frustrating. Over 3-4 months, I exchanged many emails with the claim examiner, who repeatedly requested more documents. Despite my detailed submissions, my claim was rejected. The claim examiner cited Travelex’s “trip definition” as the reason, claiming my trip didn’t qualify. I find this unacceptable. As a detail-oriented person, I reviewed the policy when purchasing but saw no mention of this definition. If it’s critical to eligibility, it should be "clearly" highlighted at purchase. I feel trapped by the lack of transparency. My claim was rejected for not having a return ticket, but we traveled with kids, and our return date depended on a family member’s health in Asia. Had I known this rule, I’d have bought a return ticket or chosen another provider. In today’s digital world, consumers review countless contracts, and businesses should clearly present "NON-STANDARD" conditions. I feel trapped, and I believe others could face similar issues when purchasing their travel insurance.Travelex Insurance Services, Inc.
Date: 01/17/2025
Thank you for taking the time to post your feedback on the Better Business Bureau consumer website, we make every effort to review all customer concerns. Berkshire Hathaway Specialty Insurance Company (“BHSIC”) is the underwriter and claim administrator for the policy you purchased. Travelex Insurance Services does not make claim determinations. We have contacted BHSIC, and they have advised that your claim arose due to illness and the coverage determination is based upon the facts presented to BHSIC at this time. Listed below are the policy’s Effective and Termination Dates, and the definition of Trip, which may help provide clarity as to why the return date must be booked prior to the time of departure. The policy ends on the earliest of: (a) the date the Trip is completed; (b) the scheduled Return Date; (c) the Insured’s arrival at the Return Destination on a round Trip, or the Destination on a one-way Trip; or (d) cancellation of the Insured’s Trip. “Trip” means a period of travel away from home to a Destination outside the Insured’s City of residence and; (a) the purpose of the Trip is business or pleasure and is not to obtain health care or treatment of any kin (b) the Trip has defined Departure and Return Dates supported by Travel Documents prior to the time of departure; (c) the Trip does not exceed the Maximum Trip Length Allowed listed in the Schedule; (d) and travel is primarily by personal automobile or Common Carrier. It is important to remember that insurance is highly regulated, and all claims are determined based on the required documentation submitted and the policy details for the policy you purchased. In the event you have or later obtain further information you believe would contradict their decision, BHSIC will re-evaluate its decision on the basis of any additional factual information, documentation or applicable precedent that you submit for our review. Should you have additional claim questions, please contact BHSIC at 855.205.6054 option 2, Monday - Friday: 7:00 am-7:00pm CT, or by email at [email protected]. Sincerely, Travelex Insurance Services, Inc.Review fromCarla M
Date: 01/11/2025
5 starsCarla M
Date: 01/11/2025
I had a head injury that required surgery about a month before by bicycle tour in key west and after I sent all of the required documents for trip cancellation, they responded a few days afterwards to let me know that they received everything and it was under review. About 4 weeks after the claim was submitted, I received full trip reimbursement. This was very helpful for me since I could not work for 6 weeks after my surgery.Travelex Insurance Services, Inc.
Date: 01/16/2025
Thank you for taking the time to post! We’re happy to hear about your positive claims experience and your reimbursement being received promptly. We hope you are doing well and will keep us in mind for future travels. Sincerely, Travelex Insurance Services, Inc.Review fromLily M.
Date: 12/01/2024
1 starLily M.
Date: 12/01/2024
Travelex Insurance purchased via VISTANA. I recently filed a claim in October 2024 (Trip Delay; Trip Cancellation; Trip Inconvenience) with our recent trip to Bahamas. This trip had a stopover in Florida. trip was cancelled due to weather conditions (hurricane/tornado) I phoned Travelex to inform them of the situation; completed and submitted all documents required for Travelex to process settle the claim. Communications received from the airlines via texts and email were sent to Travelex including all the expenses resulting from rebooking with another airline. I received an email on 11/18/24 from Senior Sara S. Senior Claims Examiner | BerkshireHathaway Specialty Insurance. I contacted her via email few times with no response in spite of the fact that the email heading I sent to her included the word URGENT. To this day, the claim not settled.Travelex Insurance Services, Inc.
Date: 12/09/2024
Thank you for reaching out to us, Travelex Insurance Services ("Travelex") takes all concerns seriously. Berkshire Hathaway Specialty Insurance Company (“BHSIC”) is the underwriter and claim administrator for the policy you purchased. Travelex does not make claim determinations; however, we have escalated your concerns to BHSIC and we will email you directly as soon as we hear back. Sincerely, Travelex Insurance ServicesReview fromEdward M
Date: 11/20/2024
1 starEdward M
Date: 11/20/2024
I went to Africa for a filming job and got the insurance since I was climbing Mount Kilimanjaro…..I got sick and landed in the hospital ..I had hospital bill and hotel bill from the incident and made a claim…I emailed proof of everything and was told I would receive my claim 15 days …it’s been about 4 months and still have not heard anything from their end other it’s going to be another two weeks every time I talk to them…I wouldn’t recommend this insurance at all…their customer service and customer care is on the back burnerTravelex Insurance Services, Inc.
Date: 11/25/2024
Thank you for taking the time to post your feedback on the Better Business Bureau website, we make every effort to review all customer concerns. Zurich American Insurance Company, (“Zurich”) is the underwriter and Zurich Travel Claims Administration is the claim administrator for the policy you purchased. Travelex Insurance Services does not make claim determinations. We have contacted Zurich and are happy to advise that your claim was processed, and payment has been issued to you. You should have received an email with an explanation of benefits, from Zurich. If you did not receive this email, please contact Zurich at 800-501-4781, Monday - Friday: 7:00 am-7:00pm CT, or by email at [email protected]. It is important to remember that insurance is highly regulated, and all claims are determined based on the required documentation submitted and the policy details for the policy you purchased. We hope that this response helps resolve your claim concerns. Sincerely, Travelex Insurance Services, Inc. Thank you, MarcyReview fromKyle B
Date: 10/14/2024
1 starKyle B
Date: 10/14/2024
You are NOT COVERED if you book your return flight after you depart OR if you change your return flight without requesting a change from them. Do yourself a favor and AVOID at all cost because this is such a SLIMY COMPANY. Travelex underwritten by Berkshire Hathaway. The coverage and cost seemed to be a great option. My wife needed to go to the ER while on our trip and thought ‘great thing we bought travel insurance’ because obviously this was going to be costly. She got taken care of, we paid for everything, and then filed a claim. About 3 weeks later we finally get a response asking some odd questions including proof of our flights (even though the hospital was in the country we said we were going to). Little did I know that these questions were SNEAKY ways to get out of paying claims. We sent our flight info to them and waited another few weeks. They messaged us back asking which day we booked our return flight because, even though we’re well within the time period of coverage…YOU ARE NOT COVERED if you book your return flight after you depart OR if you change your return flight without requesting a change from them. I went through and read the contract again and it was very briefly worded on pages 34 and 37 of the 59 page contract. ABSOLUTELY DESPICABLE. This why they start off with asking these questions because it’s is an easy way to toss out lots of claims. Don’t make the same mistake as us and go with someone else.Travelex Insurance Services, Inc.
Date: 10/22/2024
Thank you for taking the time to post your feedback on Better Business Bureau review site, we make every effort to review all customer concerns. Berkshire Hathaway Specialty Insurance Company (“BHSIC”) is the underwriter and claim administrator for the policy you purchased. Travelex Insurance Services does not make claim determinations. We have contacted BHSIC, and they have advised that they do not have a claim initiated and have had no correspondence with you. Listed below are the policy’s Effective and Termination Dates, and the definition of Trip, which may help provide clarity as to why the return date must be booked prior to the time of departure. The policy ends on the earliest of: (a) the date the Trip is completed; (b) the scheduled Return Date; (c) the Insured’s arrival at the Return Destination on a round Trip, or the Destination on a one-way Trip; or (d) cancellation of the Insured’s Trip. “Trip” means a period of travel away from home to a Destination outside the Insured’s City of residence and; (a) the purpose of the Trip is business or pleasure and is not to obtain health care or treatment of any kin (b) the Trip has defined Departure and Return Dates supported by Travel Documents prior to the time of departure; (c) the Trip does not exceed the Maximum Trip Length Allowed listed in the Schedule; (d) and travel is primarily by personal automobile or Common Carrier. It is important to remember that insurance is highly regulated, and all claims are determined based on the required documentation submitted and the policy details for the policy you purchased. Should you have additional claim questions, please contact BHSIC at 855.205.6054 option 2, Monday - Friday: 7:00 am-7:00pm CT, or by email at [email protected]. Sincerely, Travelex Insurance Services, Inc.Review fromGeorge L
Date: 09/04/2024
1 starGeorge L
Date: 09/04/2024
I would not recommend Travelex for trip insurance. Our family was caught in the Delta outage, stranded for days and completely missed our family vacation. We submitted our claim the day Delta cancelled our flights and were unable to even get us home. We have been pushed back, now up to ten weeks on what should be a three week decision time, and repeatedly blown off when calling to check status. In addition, I requested a call back from a manager for “real” honest answers, was told we would receive a call and never did. Just told to wait three weeks. When I followed up after the second three week period, we were yelled at, literally yelled at, and told we were 140 in their queue, and it would be another four weeks. Unreal and disappointing.Travelex Insurance Services, Inc.
Date: 09/13/2024
Thank you for posting your concerns on the Better Business Bureau review site for Travelex Insurance Services, Inc. (“Travelex Insurance”); your experience is very important to us. Berkshire Hathaway Specialty Insurance Company (“BHSIC”) is the underwriter and claim administrator for the policy you purchased. Travelex Insurance does not make claim determinations. We have contacted BHSIC on your behalf and have been advised, after a thorough review of your claim, that the original air itinerary being requested on August 13th, 2024, was in error and did unfortunately delay the processing of your claim. BHSIC apologizes for their error and promptly authorized payment for the claim, up to the policy maximum limits. During the review, BHSIC also listened to each call and found there was no yelling, on either side, however they can understand your frustration with the claim handling, and they will be coaching the claim representative on this interaction. It is important to remember that insurance is highly regulated, and all claims are determined based on the required documentation submitted and the policy details for the policy you purchased. For claim questions or concerns, please contact BHSIC at 855.205.6054 option 2, Monday - Friday: 7:00 am-7:00pm CT, or by email at [email protected]. Kind Regards, Travelex Insurance Services, Inc.Review fromMarshall C
Date: 07/23/2024
1 starMarshall C
Date: 07/23/2024
Travelex denied my claim for a positive covid case. I got a doctor's note that clearly stated I was diagnosed with covid less than 5 days before my trip. But because I used telemedicine and didn't waltz into a doctor's office while I had covid, they denied my claim on the basis that there is no way that the doctor could have verified that I actually had covid, even though I had a signed doctor's note. Complete utter bullshitTravelex Insurance Services, Inc.
Date: 07/30/2024
Thank you for taking the time to post on the Better Business Bureau review site. Travelex Insurance Services, Inc. (“Travelex”) appreciates your feedback. Berkshire Hathaway Specialty Insurance Company (“BHSIC”) is the underwriter and claim administrator for the policy you purchased. Travelex does not make claim determinations. We have contacted BHSIC and are happy to advise that your claim was processed with the new information provided and payment has been authorized. You should receive an email with an explanation of benefits, from BHSIC this week. If you do not receive the email, please contact BHSIC at ************ option 2, Monday - Friday: 7:00 am-7:00pm CT or by email at *******************************. It is important to remember that insurance is highly regulated, and documentation is required, for any claim. We hope that this response helps resolve your claim concerns. Sincerely, Travelex Insurance Services, Inc.Review fromBen T
Date: 02/05/2024
1 starBen T
Date: 02/05/2024
I recently used teavelex because insurance was required and my agent recommended them! I was not able to board my plane because of a supposed problem with my visa! Turns out visa was OK! I files a claim and was denied! Bottom line, travelex are crooks and will do anything they can to deny your claim!Travelex Insurance Services, Inc.
Date: 02/09/2024
Thank you for reaching out to us on the BBB consumer website, Travelex Insurance Services, Inc. (“Travelex”) reviews all concerns. Berkshire Hathaway Specialty Insurance Company (“BHSIC”) is the underwriter and claim administrator for the Travel Select policy you purchased. Travelex does not make claim determinations. It is important to remember that insurance is highly regulated, all benefits, terms, conditions, limitations, and exclusions of the policy apply, and documentation is required, for any claim. To help clarify the denial letter you received, the plan you purchased contains specific named perils where Trip Cancellation would be covered. The reason you submitted for cancellation, (denied boarding due to an incomplete Visa) is not included in the named perils and is an exclusion of the policy. Therefore, there is no coverage for her claim under the Trip Cancellation portion of the policy. For additional questions about your claim, you may contact BHSIC at 855.205.6054 option 2, Monday - Friday: 7:00 am-7:00pm CT, or by email at [email protected]. We trust this reply resolves this inquiry. Should you have any additional questions you may contact Travelex at [email protected]. Sincerely, Travelex Insurance Services, Inc.
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