Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:01/06/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I had my vehicle a little over a month. My mother had just passed away & she had a piggy bank. This bank she had been filling for about 2 yrs since released from the nursing home. I had placed the bank in the backseat of my car because I was going to give the money to my moms husband and keep the bank for a keepsake for my mother's grandchildren. Well, long story short...these crooks stole my car keys and my mothers piggybank. **** insulted and lied until his face turned blue. I had gotten the police involved & they agreed that the money was gone & Paul Gerber had some crooks. The cop was concerned about my safety & said that the guy **** was extremely petty & gave me some advice. The cop also told me to file this complaint with the BBB. I have a police report & this will be further looked into.

  

  Business Response

  Date: 01/30/2025

  THE CUSTOMER CALLED US AT PAUL GERBER AUTO SALES AND TOLD US HER CAR WAS IN THE OMAHA IMPOUND. ASKED IF WE COULD GET IT OUT OF THE IMPOUND.  AS IT TURNED OUT ******** **** HAD TOTALED THE CAR IN AN ACCIDENT. WHICH MEANS THE CAR HAD EXCHANGED HANDS MULTIPLE TIMES BETWEEN TOWS AND TIME IN THE OMAHA IMPOUND. ******** **** DIDN'T HAVE FULL COVERAGE INSURANCE WHICH IS A BREACH OF HER CONTRACT. THE CAR WAS TOWED TO PAUL GERBER AUTO SALES AND REPOSSESSED. ALL HER PERSONAL ITEMS WERE COLLECTED FROM THE CAR AND DOCUMENTED. CALLED HER AND TOLD HER SHE CAN PICK UP HER ITEMS. SHE SAID THERE WAS A PIGGY BANK IN THE CAR I EXPLAINED NO SUCH ITEM WAS THERE. SHE PROCEEDED TO CALL ME A LIAR AND A THIEF WHICH I TOOK GREAT OFFENSE TO. ******** LATER SHOWED UP TO THE DEALERSHIP WITH POLICE. I TALKED TO THE OFFICERS EXPLAINED THIS SITUATION. ******** SIGNED THE PAPERWORK THAT HAD ALL HER ITEMS CATALOGED AND HER PROPERTY WAS RETURNED. SHE WENT THROUGH HER ITEMS BEFORE LEAVING. AFTER THAT BOTH THE OFFICERS AND ******** LEFT WITHOUT FURTHER INCIDENT. AT NO TIME DID THE POLICE OFFICERS SAY ANYTHING NEGATIVE OR ACCUSE ME OF ANY WRONG DOING. 

• Initial Complaint

  Date:03/07/2024

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased a vehicle in August 2023 from Gerber Auto Sales. Recently, I began having problems with my vehicle and a mechanic uncovered that someone had taken apart the dash and covered the check engine light with electrical tape. My mechanic acknowledged that this has likely been there the entire time and the light was just not seen due to the tape. I am now out a $6000 vehicle due to a preventable issue.

  

  Business Response

  Date: 03/08/2024

  As we are very concerned about this issue. *** ****** purchased this vehicle 08/08/2023. At the time of the purchase *** ****** stated that her personal mechanic inspected the vehicle and said that there was no issues at the time of the purchase. We have had no further contact with *** ****** since the purchase of the vehicle until 03/07/2024. On 03/07/2024 *** ****** contacted us stating that she was having mechanical issues with her vehicle, she then stated that she has taken her vehicle to a mechanic to get the said issues looked at. During the recent inspection of her vehicle by her choice of mechanic she stated that there was some sort of tape over the check engine light which is very impossible as we do not take dashes and cluster apart. The vehicle was sold as is with all proper documentation and she was aware of this at the time of the purchase of the vehicle. It has now been 7 months since her first inspection when the vehicle was purchased and we are now just hearing about a issue with the vehicle. To finish the response to this complaint we would like to advise that *** ******* first inspection by her mechanic of choice stated that there was no issues or signs of any tampering of any kind when she first purchased. Please reach out to us if there is any other information needed to close this matter. Thank you. 

  Customer Answer

  Date: 03/11/2024

   
  Complaint: ********
  
  I am rejecting this response because:

  Requesting copy of initial vehicle inspection report done by the dealer, as this issue should have been caught by the dealership and would have prevented me from purchasing the vehicle. If the check engine light was covered, the engine light could have potentially been on (as suggested by my current mechanic at Auto-Tech) and would have not passed inspection in order to be sold - See national consumer laws, clause 15.7 regarding defect revocation. My car was not formally inspected by a mechanic at a shop after purchase, however looked over by a friend (as stated in our conversation) after purchase. I trusted that because it is a legal requirement of the state to pass inspection before selling, regardless of 'as-is' status, it would be done properly.
  
  Sincerely,
  ****** ******

  

  Business Response

  Date: 03/13/2024

  ******* 

  We are so sorry that you are not satisfied with our response. I am glad that you are concerned about the inspection report. After sitting with the sales person and going over this ongoing issue with this matter. He stated that no one ever asked him for a inspection report. If this had been asked we would have provided the inspection report as asked. The issue we are having here is that you did purchase the vehicle as is, You did have some one look the vehicle over. The biggest issue is that you purchased the vehicle in August 2023 and you are now reaching out. Between Then and now anything could have happened. If the vehicle had tape on the check engine light covering it we would have seen it. After doing the research. You have to go to extreme measures to do so. That would mean takin a mechanic off a car he is doing service on and taking the whole dash apart and in that case would have to pay the mechanic to do said job. That cost us down time on servicing the vehicles we have in the shop. We are not in the business to do those things top vehicles. The vehicle you purchased you got a very good deal on and was a great running vehicle after it had gone through the shop. I do apologize that you are not satisfied with our former response. But we do take these issues very serious and all legal and ethical practices as the owner of Paul Gerber Auto Sales Inc was on the dealer board for many many years. Please give  us a call if there is anything that we can do to help make this situation better.

   

  Thank you

  Paul Gerber Auto Sales INC

• Initial Complaint

  Date:01/08/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I was having issues with my car overheating. This was a car that I purchased from Paul Gerber autos and I am still currently financing. I called the mechanic there and let him know that I was having an issue with my car overheating. He told me that I could drop my vehicle off there and they would take a look at it. Once I drop my vehicle off there he told me that they would be able to look at my car by 2 PM. I called around 1:57 PM to see the status of my vehicle. The mechanic named Dennis told me that they were just now able to look at my vehicle. Later that day, he told me that I needed to sign some paperwork before they could begin work on my vehicle. However, he did tell me that the issue with my vehicle was that the radiator had blown out and stated that I needed another one. I asked him was he sure that was the issue because I was also told there was a leak as well. He assured me that was the only issue he could find and told me that with parts and labor I would have a total of $*** not including antifreeze or taxes. The next day, noon, I came in to fill out the paperwork so that my car could be looked at. I asked for Dennis and they told me he was at lunch. When I called Dennis back he told me that my car would be ready by at least 3:30 PM. I called around that time and asked him was my vehicle ready he told me no. He then told me that my vehicle should be ready by 5 PM. I called at 5:03 PM asking was my vehicle ready. He told me that they had completed putting the radiator in there but the car was still overheating. I asked him would they be able to complete the work today he chuckled and said no. He then told me they needed to do a complete diagnostic on the vehicle and said that it could be the water pump. I asked him why didn't he do a complete diagnostic on my vehicle before putting a radiator in there. And then he told me that he would let me know when my vehicle was ready or what they found out. They kept my car all weekend without letting me know.

  

  Business Response

  Date: 02/06/2023

  Business Response /* (1000, 5, 2023/01/18) */ She had her car towed in without notice. Fit her in our schedule as a courtesy. She wasn't present with the car. We required her to come in and sign for permission to work on the car which she did following day. The car was overheating. The radiator needed to be replaced. Informed her that we needed to test the rest of the coolant system which wasn't possible until the radiator was replaced due to a hole. Received permission from the customer to replace the radiator and the work was performed. Continued to inspect the coolant system and found that the car was still overheating. Diagnosed that the water pump was required to be replaced as well after testing. Informed customer of the additional repairs needed via voicemail. The customer has not responded to our voicemail or several other phone calls. We have not yet replaced the water pump because we have not made contact with the customer for permission to replace the water pump. We are currently in limbo with the car because customer hasn't contacted us and we will not perform any repairs without customer consent.