Business ProfileforJM Caulking & Construction Services

I hired JM Caulking to caulk our patio and back walkway that is made of stamped concrete. Josh came out to give us a bid, told us that the job was less the minimum bid, so he would have to charge us the the minimum pricing, which we agreed to. That was the last time I ever spoke to Josh. Everything was conducted through email. He asked us on Thursday July 11 if it was possible to come out and do the job at 6:53 AM. I replied back at 8:27 asking what time was he thinking of. I didn't receive a response until 11:32 AM stating he didn't see the message, but could do the work on Friday and the crew would be out at 8 AM. We said fine. A little before 8 AM on Friday, we heard our back gate open and close a couple of times. We assumed it was the crew, but no one knocked on the door to let us know they were here. The sprinklers had run earlier and my wife had watered the plants prior, so there was some water on the patio. But it was not saturated. I then received a rather rude email from Josh stating that he made it clear the crew was assigned to be there at 8 AM and couldn't work because the concrete was saturated. Now at no time did Josh ever tell us that the sprinkler should be off, or the work couldn't be completed and charged me an additional $120.00 on top of the $750.00 he bid. We watched the contractors sit at the end of our driveway smoking. I still haven't spoken to Josh yet, between he sent me an email rescheduling the work, I told him I thought the $120.00 was unfair. He expressed to me that unless I paid the extra fee, the work couldn't be done. So of course I paid the extra. I am disabled and needed to work to be done. I have never had a contractor who refused to speak with me before. I chose this company based on the ratings. I can't rate this company high.

Customer was told in an email the night before than we would be out to his home address at 8 am to get started on his patio. Our crew showed up at 8 am. To perform work. Employees took photos (documented) of soaked patio and hanging flower pots. Employees sat near work vehicle talking to owner on the next steps on what to do. Employees were directed to leave and Customer was contacted by owner. Customer was informed of situation and was confronted about the saturated back patio. Customer was also notified that it would be $120 to send crew back out as gas and labor for 3 men (drivetime) were included in the original (minimum price). Customer was not forced to pay this and agreed (documented conversation) to pay the fee before any employee was sent back out to perform the work (3 employees) due to the water issue the customer had created. JM Caulking & Construction has terms and Conditions and this is listed in those Terms and Conditions.