Customer ReviewsforUrgent Pet Care, PC

I had an appointment at 830pm. Showed up 10 minutes early and wasn't put in a room till 840. My dog was only seen once by an assistant otherwise no one came in the room for an hour and a half. Once I decided to let the staff know I was leaving they laughed and said "Well that makes it easy." I came back in to ask for a number to call to talk to someone answering Dr. Starks was short with me and showed no care for the situation at hand and gave me every excuse as to why I wasn't seen and even said that or was normal. At that time 2 other employees jumped in to the conversation telling me I was being disrespectful they continued to throw fits like children. This location does not care about you or your pets. After posting speaking with the Owner over the phone I was made aware that the employees were inky worries about the fact that I swore twice and they said that I was rude and aggressive which is in no way true. The only way I was impolite was because I swore twice in response to Dr. Starks telling me that what happened is normal. As for the response to my Google review which which was mostly false because I was not asked to leave and they were not helpful at all. They were only upset because of my language and not seeing the issue that I brought a sick animal there to have them do their jobs and help. But again, that did not happen either. The only "fix" they are implementing is to not accept any patients that are not an emergency and not once has any of their employees been reprimanded for their lack of professionalism and empathy towards customers. It's clear that the reviews show that this place picks and chooses who they treat and how they treat them. The only reason they still have customers is because there is a shortage of locations to take animals.

Absolutely horrible. Doris, the vet, is rude, demeaning and condescending. Her bedside manner is non-existant. She never once referred to our pet by name, just by breed. When asked a clarifying question so I could understand what was happening (for time putting a pet down), she absolutely went ballistic. Told us to “go to VCA if you don’t like it.” When I asked for some compassion as we are about to lose our dog (mind you my young son is also in the room), she made it very clear that she works too much “you should have compassion for me I have been here for 14 days.” I am sorry if you cannot handle your workload DORIS! I had to leave the room because I was so afraid she was going to kick us out and keep our dog. We spent over an hour there, 45 of those minutes our dog was in the room and I got to spend all of 8 minutes with him with 5 of those being AFTER he was already put down. I am absolutely disgusted and I will be sure to steer all my pet owner friends away from this business (dozens of which have raved about this place.) The lack of compassion and outright combativeness is appalling; it’s no wonder everyone there looked and acted miserable - I would be too if I had to work with Doris.

8/26/21

I brought my dogs Chihiro, Moony, and Kola in because they ingested grapes about 5 days ago. We've been in and out of your urgent care for 5-6 days now. Elaine, who is exceptional, was helping us in the evenings, and we fell in love with the clinic and everyone there. We even got to meet Dr Doris ****** and after our first night, we immediately wrote a five star review. We found our place, we thought. We were so thankful an urgent care like this existed.

However, after the 3rd day, things began to proceed downhill with other staff.

On the 3rd day, Chihiro's creatinine and phosphorous were elevated, so Elaine recommended we put her on IV fluid therapy. Chihiro was a history of being anxious when she is away from us, so we came up with the plan of seeing how she did overnight and picking her up around 9am. Then at 7pm, we could come back and check her kidney panels. The evening team was superb - they assured us Chihiro would be checked on hourly to monitor her heart (she's prone to heart disease because of her breed).

TUESDAY:
Throughout the night, we heard that she was doing great and wasn't having any anxiety. Therefore, around 8am, I called to ask if we could keep her on IV fluids instead of picking her up at 9, since the best treatment is to flush for at least 24 hours. We were testing out a shortened version to see how Chihiro would do separated from us. However, her catheter had already been removed, and after asking a vet tech, and the vet on duty (Dr Amanda *****), we were told she should go home.

Once we were at home, I received a call from my usual vet at Gentle Doctor, who had received Chihiro's records from your urgent care. She told me I should put Chihiro back on fluids overnight, and so I went back to urgent care. The first thing the vet tech (Mackenzie) said to me when she walked in was, "I'm VERY surprised to see you both here considering I just had a long conversation with your vet.. did she talk to you?" I said, yes, my vet says it's not a crazy idea to play it safe and keep her on IV fluids overnight. She said, "well you were scheduled to come back around 7pm, and it's already 1pm, so putting her on fluids won't really do anything. It might do a little, but not much, so it might not be worth it." Well, a "little" means a lot to us, and I was willing to pay for it, a fact that she seemed dubious about. I had to press again to say my vet recommended this, so please go ahead and do it. I then asked her if they would check on her hourly, like the evening team assured me they would. She said, point blank, "I'm not gonna lie, we won't do that because we don't have the time."
We were then ushered out to the receptionist and were watched by the vet tech as we paid. Out of all the times we've been here, we have never been hawk-eyed and walked to the desk to make sure we paid. In fact, on previous occasions, when I met nice front desk receptionists, they told me not to worry and would say they'll see me tomorrow so I can pay then. A stark difference from this vet tech's overall attitude and reluctance to give us the IV fluids we asked for. She treated us like we were unreasonable for "straying from the original plan," and again, I was just following the instructions of my normal vet. This is a recurring theme and reflects the attitudes of the clinic's doctors as well. They act like it's a huge inconvenience to assist you - despite the fact that urgent care is made for unpredictable changes.

Once the vet tech left to assist another customer, I asked the front desk receptionist if she could have someone from the back - another vet tech perhaps - speak to me so I could feel better about how often Chihiro would be monitored. I was not feeling safe about leaving her after that curt exchange.
She stood up abruptly and walked me back to the exam room, asking me to wait inside. I asked "could I see someone other than the vet tech I just saw," because the other vet tech had 0 skills in patient care. The receptionist (Caitlin) then lashed out at me, saying "You will not see them because they are occupied with an actual emergency, I am going back to get someone for you."
In my mind, I thought, "you don't have to speak to me that way." However, I did not respond negatively in any way and waited in the room.

Dr Amanda ***** walked in and we were able to express how rude the vet tech and receptionists were. She apologized on her behalf and took a long time to go over the game plan for Chihiro. At one point, she said, "I apologize I wasn't here sooner, but I am dealing with an actual dying cat in the back." I understand she was busy, but I also didn't ask to speak directly with a vet either. I asked to speak to anyone who would be watching and monitoring Chihiro - most likely a vet tech.

We came up with a plan to pick her up at 11am. I would then bring Chihiro to our normal vet to check kidney panels on Thursday. She told me that the standard process is to take out the catheter around 10am so Chihiro would be ready to go, explaining that was why they had taken the catheter out at 8am that morning. I understood and agreed.
However, when a nice vet tech came in to pick up Chihiro and take her to the back, she said "we'll probably leave the catheter in until you arrive, just in case." I agreed again, and understood where she was coming from, just in case Chihiro needed more fluids.


WEDNESDAY:
On Wednesday morning, I was on the way to pick up Chihiro at 11am, and I got a call from ******************, which I was referred to by Elaine (she said Dr Doris ****** often refers people there too). They are known for doing Eastern and holistic treatments in addition to western medicine. ************* informed me they could squeeze me in at 11:30am, so I immediately called Urgent Care and said, "Could you make sure Chihiro is ready to go at 11am, I'm on my way now. ************* called and said they had an opening for 11:30 and we were referred by Elaine because they do acupuncture and can give Chihiro herbs to support her kidneys now that she's done with IV fluids." The receptionist said, "ok, let me tell them in the back to get her ready."

When I arrived, I was asked, "Do you want the catheter in or out?" I said out. Then, another tech came out and asked, "Do you want the catheter in or out?" I said, again, out. Then, Dr. ******, the vet on duty came out and asked, "Do you want the catheter in or out? Are you transferring? I said no, we have an appointment at ************* for holistic treatment now that she's done with IV fluids. Unless you think Chihiro needs more fluids?" Dr ****** said no, she doesn't need more fluids, and that she would take the catheter out. I didn't think anything of this. Later, I would learn from Dr ***** that the entire office was annoyed and called Dr ***** informing her that we "changed the plan, AGAIN" when we did not change anything at all. This was just a miscommunication, but contributed to the fact that Dr ***** was already annoyed with us before walking in to see me the next day.

On Tuesday night, my other dog, Moony, was coughing all night. He had been lethargic and itchy for 3 weeks, but now, on Wednesday, he wasn't eating and coupled with the coughing, I decided to bring him into the vet. Dr ******, the vet on duty, said there's a possibility that he might have kennel cough, but he looked like a healthy dog otherwise. I asked how he could possibly have gotten kennel cough if he hadn't been going out anywhere, and Dr ****** said "We do see dogs here with kennel cough, and we do isolate them in a separate area. However, they do walk through the lobby, so there's a possibility he could have gotten it from there." I was not angry at all. It's an understandable and standard risk of coming into an urgent care. I thanked Dr ****** for her care and we were prescribed antibiotics and cough tablets.

I went to check out, and the technician asked, "How is Moony doing," and I said, "Apparently he MIGHT have gotten kennel cough from the lobby," and I chuckled saying we basically live at Urgent Care now because it was our 5th day. I told her we would be back soon. She chuckled, I paid, and I left. I would later learn, from Dr *****, that this seemingly friendly exchange turned into a blatant and malicious lie about us that everyone in the office believed.

THURSDAY:
Today, Thursday, we brought Chihiro in to Urgent Care to do a kidney panel because we had done 4 kidney panels at Urgent Care, 4 days in row previously. Dr ***** recommended we go to our normal vet to get the kidneys checked, but they were unable to squeeze us in, and we didn't want to wait longer than the 24 hours to check Chihiro's kidneys, as Dr ***** recommended we do in our plan. Therefore, we thought, "we'll go where we're most comfortable. Barring the terrible experience with that 1 vet tech and that 1 receptionist, Urgent Care is our favorite place so let's go there."

The moment Dr ***** entered, she said, "I'm very surprised to see you here. Why are we deviating from the original plan?" I said, we're here to check our kidney panels. I thought you said to check on Thursday. She said, slowly, "At your regular vet." My husband explained they couldn't get us in, and she mentioned, "you changed the plan on us on Wednesday, and since you need regular follow ups and care, this is why I thought you were going to your regular vet. That's what we decided. I feel like you guys need more conversations that we're not able to give you here, and that's why we decided on going to your regular vet. That's why I spent an hour and a half with you the other day coming up with this plan."

It was at this point that I snapped. I said, "Is it such a major inconvenience for us to be here?" And then, we both erupted into a yelling match. Instead of leaving, to her credit, Dr ***** yelled back and "matched my energy" as she would later explain. During this yelling match, she said:

"You already changed the schedule on us on Wednesday morning."
I explained, I did NOT change the schedule on anyone. I stuck with the plan of taking the catheter out at 11am. I even called ahead to make sure the catheter would be out by 11am. Dr ***** was able to explain that this was due to miscommunication because the receptionist thought that we were transferring her to another clinic since I was talking about ************* when I called, which is why they didn't remove the catheter. This is understandable.

"Everyone in the office knows you as the ones we have to treat with caution."
This was extremely offensive. She painted me as the kind of client who has blown up at staff members before, when I have never, EVER expressed my discontent to anyone other than Dr ***** because of the terrible experiences from 2 days before. She then painted me as an overreacting, over sensitive person by saying "We watch what we say around you because of this very reason." I did NOT snap in this scenario for no reason. Dr ***** walked in the room and was already annoyed with me - and the facts that I provide below prove this.

I responded, "you may feel this way, but the evening team has been nothing but the best and we love them. The receptionists, the vet techs, everyone. They know I am not difficult at all, just concerned for my dogs. We love them and they love us."

She interrupted,
"No, that is not true. EVERYONE here knows to treat you with caution, and we are all walking on eggshells around you. You even went so far as to ACCUSE OUR CLINIC OF GIVING YOUR DOG KENNEL COUGH."

I was stunned. I NEVER did such a thing and tried to explain. This accusation was outrageous.
However, she continued, "Really? We gave your dog kennel cough when your dog has been coughing for 3 weeks?" Again, she was misinformed.
Moony did not start coughing until 2-3 days after we first went to Urgent Care. Where was she getting this false information? I also explained that it was DR ****** who informed us of the POSSIBILITY that Moony contracted kennel cough from the lobby, but I NEVER accused the clinic of giving my dog kennel cough. Dr *****'s accusations were wrong, baseless, and fueled by office gossip.

When I brought up that she was letting office gossip cloud her judgement, and thus, the way she spoke to us, she maintained that she read my comment to the receptionist in a "communication log," that documents my comments to the receptionist about what the vet said - that it was a POSSIBILITY Moony caught kennel cough when walking through the lobby. The receptionist asked how Moony was doing, and I told her what the vet told me. Somehow, the receptionist took my words and twisted them.

All the facts above show that Dr ***** was already annoyed before she even walked in the room today. Therefore, when she came in, asked me why I wasn't sticking to the original plan, and then emphasized she took 1h 30 mins to go over this plan with me a couple days ago, I snapped. However, I made it clear that she came into the room with pre-conceived notions about me - many stories that were dragged out of proportion - and her negative perceptions/energy were palpable to me.

She said that we expected her to be available at my every whim - which is untrue. She said she had to be dragged away from ACTUAL emergencies to speak with us today. During the argument, I TRIED to explain that I didn't expect to see her at all. We've done 4 kidney panels before this and usually, a vet tech comes in and takes Chihiro, brings her back, and 8-10 mins later we get our results. I never asked to speak to her. I never asked to "drag her away" from "dying" patients. She also added that she was already seeing me when I didn't even make an appointment, and I was shocked. This is urgent care. I'm also ok with waiting for a kidney panel, like I have every time I have been there the past 4 times for this very test. I never demanded to see the doctor at all.

Similarly, I never asked her to come in to speak with me a couple days ago after we encountered the rude vet tech. I simply asked to speak to ANYONE who would be watching Chihiro. Any vet tech would do. She chose to come in and she chose to speak with us for a long time, yet held it against us during this argument. She saw us as high maintenance and in need of hand holding -- but again, I never asked her to do so, and I understand that I am very thorough about care for my dogs because they are my family. However, during this fight, I was constantly reminded that we took time away from "dying patients" a couple days ago, which also proves my point about how she treated us like we were an inconvenience. Though she assured us after the fight that she doesn't want us to feel like we were an inconvenience, I felt this very energy when she was asking why we were back AGAIN and not at our normal vet, repeating that she spent "an hour and thirty minutes going over the plan," and saying that we expected her to be available at our every whim, even when she was dealing with dying patients.

During our argument, she refused my dog treatment and said we were no longer welcome there. We were both yelling, and it escalated because I was being wrongfully accused of a plethora of things. At the height of our yelling, she said that we were no longer welcome at the clinic, that they would no longer offer services because I was "rude to all the staff." Another wild accusation. Again, I have never been anything but courteous to everyone there. When the receptionist and vet tech were rude to me, I ignored the incidents and never interacted with them again.
She said that she spoke to Debbie ********, the office manager, right before she walked into this room to have this conversation with me. Which again, proves my point that she was already annoyed before she even stepped foot in the room.

I apologize for my part in snapping, but it was this negativity and preconceived beliefs about me that radiated through her words to me as she was telling me that I am yet again deviating from the plan (which I was not, my normal vet couldn't squeeze me in). I felt unwelcome, and culminated with the previous negative experiences from the daytime staff, I snapped. Even if a patient does show up despite the fact that you recommended they do to their normal vet, a doctor shouldn't focus on why they're straying from a plan you spent "an hour and half" coming up with, and should not bring it up as if it was such an inconvenience. When I snapped, I said, "is it so much of an inconvenience?" And I said that for a reason. Her explanations, what she said during our argument - all the facts I've laid out here - prove that she was already annoyed with my husband and I before she even walked in. It was this behavior that was not acknowledged, and we did not receive any apologies for her unprofessional behavior from the get go. While I should not have snapped, she should not have come into the room with the negative preconceptions about us and should not have let those rumors cloud her judgement. As a doctor, you should focus on the patient and less about drama concerning miscommunication & flat out lies about clients.

Therefore, to claim that I was rude to ALL the staff - daytime and evening - is an accusation that is baseless and unwarranted.

I am concerned about the following:

- That the WHOLE office, daytime and evening staff, dislike us and consider us "problematic." Even Debbie ********, who Dr ***** said she spoke to right before coming in. When Dr ***** was saying that I was no longer welcome here, I asked to speak to Dr Doris ****** because I had seen her in person in addition to Elaine. She said, "Dr ****** is not available at your every whim," but I already spoke to Debbie ******** about this and if you ask her she will tell you the EXACT same thing. She will agree with me when I say that you are no longer welcome here."

- That the receptionists engage in such workplace gossip, that a simple answer from me regarding the status of my dog could spiral into such disdain for a client. I never accused the clinic of giving my dog kennel cough, and yet, word spread like wildfire and even affected a Doctor at the clinic. As I stated above, the receptionist chuckled with me, we were friendly and cordial as I updated her on Moony's status with kennel cough. Imagine how two-faced the staff is if I felt no animosity in that moment, but she turned around and twisted my statement into a complete lie.

- Dr ***** herself explained she was frustrated because she THOUGHT I changed the schedule on her Wednesday (which again, I did not). She said the office called her, so to hear that I had deviated from the plan after she spent "an hour and a half" coming up with the plan the day before with us, was frustrating for her. Again, this further proves my point that she already saw us as annoying, and therefore affected the way she delivered her narrative when she walked in.

- I am concerned that office gossip - which clearly stems from the receptionists at the front desk - can influence a doctor so much that it affects her patient care and demeanor towards patients. While I understand that I am completely in the wrong for snapping at Dr ***** and asking "is it such an inconvenience to be here," I did not do so out of nowhere. The facts above, paired with Dr ***** statements that:

1) she was annoyed that she thought we were changing the plan, coupled with 2) twisted statements from receptionists, and 3) the fact that she said "everyone in this office" dislikes us and regards us as difficult to deal with, prove that Dr ***** was already annoyed with us before she even stepped in the office. She said she even spoke to Debbie ******** right before she stepped in the room with us. She said she notified Debbie of our "situation" right before walking in so Debbie would agree with her when she said we were banned from
the clinic. Why notify Debbie if not to express she already found us problematic before walking in? Did she expect a confrontation with us? On our end, we were simply showing up to our most trusted urgent care clinic because our regular vet couldn't squeeze Chihiro in. So before walking in to see us, she already reported us to Debbie ********? All of the explanations she gave us, as noted above, proves that she was 100% was already annoyed with us and she exemplified that during her patient care.

I apologized for snapping, and Dr ***** only apologized for the "miscommunication," not about the fact that office gossip had affected her patient care and the way she spoke to me. Despite this, my husband and I were able to reach a level of understanding with Dr *****. I am still happy to let this go because it's not a perfect world, and as long as we are amicable, I am satisfied on that front.

However, I am still concerned with the rest of the office, because I have never been rude to any receptionist (with the exception of the one who was short with me - I never spoke to her again and let my husband speak to her when he was checking out). It is very disheartening to hear that a team we loved so much and felt so comfortable with (I even left a review days ago raving about this place), apparently dislikes us so much to the point where even the office manager, Debbie, apparently agrees.

If this is the case, I find this to be discriminatory and extremely two-faced. We thought we were bringing Chihiro to a team of loving and kind people who we also adored. To hear that the entire office - daytime and nighttime - dislike us, is heartbreaking. I am afraid to think about how they treated my dogs if they are spreading false lies about our character. I find the receptionists to be extremely unprofessional, given the way they twisted my comments and turned doctors in the office against me. This is unacceptable. My husband and I have been accused, belittled, and mocked by the staff here. They've discriminated against us to the point of making up petty office lies about us and spreading them around so the whole office knows to "watch out for us." Meanwhile, we were completely oblivious, thinking the staff genuinely cared for our pets and were kind (with the exception of the rude vet tech and one receptionist).

I asked Dr ***** if I could speak to Debbie ********, the manager, but she said that she would speak to Debbie quickly herself. When she returned, she said Debbie agreed we should just start fresh and that Debbie left the office for a birthday weekend. When we asked if we could schedule a meeting to clear the air with Debbie (we think this is important given the many concerning cases of defamation), but she said that Debbie does not handle any client issues, "so for her to come in and talk to you guys wouldn't make any sense." She said Debbie doesn't handle things like this, that she wasn't dismissing our concerns, but she thought we should just start fresh. In total, we asked three times to schedule a meeting with Debbie to explain our side of the story, and we were turned down each time. There is a card at the front desk that shows Debbie's statement, which says if any clients are unhappy with the services provided, to please call her "directly" at the number listed on the card. I called, and it went straight to the receptionists. I'm not sure if she handles things like this, but I don't know how to get ahold of her. Though the card says to contact Debbie in events like this, Dr ***** told me Debbie would also ban me from the clinic regardless and that she doesn't deal with clients at all - she only handles scheduling and is a woman of "many hats," so she doesn't get involved in this stuff at all.

At home, we struggled with whether we wanted to write this letter. We were happy that Chihiro and our family were no longer banned from your urgent care, but at the same time, we felt as if this unprofessional and awful behavior could not be overlooked. As Dr ***** said, there were some things that boiled down to miscommunication (the picking up of Chihiro Tues and Wed morning) and she already apologized on behalf of the rude receptionist and vet tech (but clearly did not emphasize with us and was just doing so to placate us, as shown when she yelled back at me). However, some things that are not products of miscommunication and should not be overlooked are:

1. The receptionists and office gossip,
2. Accusing clients of things based on a "communication log" or gossip from the receptionists,
3. Twisting a client's comment to the point where the vets have pre-conceived notions about clients,
4. Letting those notions affect client care and how doctors handle patients,
5. Labeling clients in the staff's NOTES as "ones to be cautious around," so other staff members and doctors can read it before they even treat a patient.

This behavior is unprofessional and unacceptable. As much as I wished I could have dropped it so my dogs have a place to go during emergencies, how trustworthy is a clinic who employs such unprofessional staff - staff that will gossip about you behind your back, make up stories about you, that doctors will then hear and carry with them as they treat your pets.

When I think of your urgent care, I still remember the loving team I experienced in the evenings - the overnight vet tech, Elaine, Dr. Doris ******, and even the evening receptionists. Elaine is the absolute best. Dr Doris ****** is wonderful.

At the end of the day, I am also thankful for Dr *****, despite our argument, she was willing to yell and get to the bottom of things instead of dismissing us. Without her, I wouldn't have confirmation of the negative emotions I'd felt from the daytime staff from the previous days. Before the big yelling debacle with Dr *****, I thought I was misinterpreting the staff's demeanors and attitudes. I am thankful to Dr ***** for her transparency and her willingness to work this out. I would have never confirmed that the staff here is two-faced and disingenuous had we not gotten into this. Though I wished she had been more cognizant of her pre-conceived biases that affected her demeanor when she walked in to speak with me and my husband - prompting me to snap - I am still thankful for the calm resolution we came to.

I hope this letter does not result in more animosity from the clinic or result in the clinic banning us again, but we felt this had to be written and shared. We write this in the hopes that the clinic can learn from this. This letter is long, but we felt it was necessary to bring this to light so there is no more room for miscommunication. This is everything that has happened. We were wrongfully accused and it was a humiliating experience to be accused and wrongfully judged this way. This is more than just simple miscommunication. We hope management can put a stop to this toxic behavior and that no clients ever have to be treated this way again. We hope we, and others, can continue to put our trust in Urgent Pet Care Papillion in the future.


---
8/27/21

Update:
FRIDAY:
Today, Friday, we went to our normal doctor to check on her kidney values, as Dr ***** suggested. We were told we wouldn't get the results until Monday, and we wanted peace of mind, so, they recommended we go to Urgent Pet Care West because we live in West Omaha, and they told us the two systems are connected. This way, we can get our results within the hour and rest easy over the weekend.
BECAUSE Dr *****s left things on a good note, and BECAUSE I did not want her to misunderstand the fact that I was going to a different Urgent Care, I called Urgent Care Papillion when I was ON THE WAY to Urgent Care West to make it clear why I was going to the other location. I did not want Dr *****s to think I was "yet again deviating from the plan" because I wasn't. And I didn't want her to get offended.
I also sent a text to the receptionist saying, "Please let Dr ***** know that our regular vet said they won't have the results back by Monday, and we want to make sure we can rest easy this weekend. They also let us know that the two Urgent Pet Cares are connected, and we live in West Omaha, which is why we came to this one (it's just more convenient for us) and we don't want to have to bother you guys.
I don't want there to be any misunderstandings. Thank you!!" And I did so for this very reason. However, not surprisingly, the receptionist at Urgent Pet Care West told us that Dr *****s had called our vet at the West location. When Dr ***** walked in, he said he was told in great length about a lot of negative words that were said, and that he felt uncomfortable with getting into it, thereby declining to discuss it further.
We were shocked. I don't know why at this point I expect decency and decorum from Dr *****s, because at this point, she is unprofessional to the point where she will call another location's vet and unload unprofessional details - complaining about a client to the point where the other vet feels uncomfortable, thereby making it IMPOSSIBLE for me to get standard urgent care for my dog. This is absolutely outrageous and just shows how unprofessional and out of touch Dr *****s is. She told us that she would keep the drama in the past. Yesterday, she sat on the floor and said that she wanted to put all of this behind us, and that she won't bring it up again - "we'll start over and start fresh," she said.
Is calling another urgent care vet at another location "starting fresh?" Now I realize everything she says is fake and two-faced.

Here I am, honoring our agreement about leaving things in the PAST and updating the clinic about WHY I was going to the other location, because I KNEW she would react this way. I was updating them in good faith and wanted to make sure we had no more misunderstandings, but Dr *****s went OUT OF HER WAY to hash out drama between us and her and unloaded it on an unrelated vet who really only wanted to hear details about our DOG. NOT about petty drama that her and her staff caused.

This final interaction proves that she is unstable, unprofessional, and is wildly out of touch with reality. I have contacted the office, and guess what, I am able to schedule a time to speak with Debbie ********. Looks like Dr *****s lied to us yesterday too. She should not be a practicing veterinarian at all. Her unprofessionalism knows no bounds. I sincerely hope you consider taking severe action because this is defamation, discrimination, and a gross overreach of power to ensure that my dogs cannot be treated impartially at any Urgent Pet Cares.