Reviews

This profile includes reviews for Urgent Pet Care, PC's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Urgent Pet Care, PC

  8455 S 73rd Plz Papillion, NE 68046-1506

  
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  Urgent Pet Care, PC

  4257 S 144th St Omaha, NE 68137-1053

  

Review Details

• Review fromCharles S

  Date: 08/09/2023

  1 star
  I had an appointment at 830pm. Showed up 10 minutes early and wasn't put in a room till 840. My dog was only seen once by an assistant otherwise no one came in the room for an hour and a half. Once I decided to let the staff know I was leaving they laughed and said "Well that makes it easy." I came back in to ask for a number to call to talk to someone answering Dr. Starks was short with me and showed no care for the situation at hand and gave me every excuse as to why I wasn't seen and even said that or was normal. At that time 2 other employees jumped in to the conversation telling me I was being disrespectful they continued to throw fits like children. This location does not care about you or your pets.
  After posting speaking with the Owner over the phone I was made aware that the employees were inky worries about the fact that I swore twice and they said that I was rude and aggressive which is in no way true. The only way I was impolite was because I swore twice in response to Dr. Starks telling me that what happened is normal. As for the response to my Google review which which was mostly false because I was not asked to leave and they were not helpful at all. They were only upset because of my language and not seeing the issue that I brought a sick animal there to have them do their jobs and help. But again, that did not happen either. The only "fix" they are implementing is to not accept any patients that are not an emergency and not once has any of their employees been reprimanded for their lack of professionalism and empathy towards customers. It's clear that the reviews show that this place picks and chooses who they treat and how they treat them. The only reason they still have customers is because there is a shortage of locations to take animals.

• Review fromJane S

  Date: 07/15/2023

  1 star
  Absolutely horrible. Doris, the vet, is rude, demeaning and condescending. Her bedside manner is non-existant. She never once referred to our pet by name, just by breed. When asked a clarifying question so I could understand what was happening (for time putting a pet down), she absolutely went ballistic. Told us to “go to VCA if you don’t like it.” When I asked for some compassion as we are about to lose our dog (mind you my young son is also in the room), she made it very clear that she works too much “you should have compassion for me I have been here for 14 days.” I am sorry if you cannot handle your workload DORIS! I had to leave the room because I was so afraid she was going to kick us out and keep our dog. We spent over an hour there, 45 of those minutes our dog was in the room and I got to spend all of 8 minutes with him with 5 of those being AFTER he was already put down. I am absolutely disgusted and I will be sure to steer all my pet owner friends away from this business (dozens of which have raved about this place.) The lack of compassion and outright combativeness is appalling; it’s no wonder everyone there looked and acted miserable - I would be too if I had to work with Doris.

• Review fromBryana S

  Date: 07/01/2023

  1 star

  Bryana S

  Date: 07/01/2023

  This place is terrible. Do not go here under any circumstances.
  

  Urgent Pet Care, PC

  Date: 07/20/2023

  Your pet presented for falling down the stairs and being painful. We assessed the pet's pain and gave a pain injection in the clinic and sent oral pain medications home. You refused all other services at that time. We recommended to keep the pet quiet and recheck with your family veterinarian if she was not slowly improving. No other issues or problems were reported at the time of service.