Real Estate Investing
HomeVestors - Rickenbach Renovations, LLC
Complaints
Customer Complaints Summary
- 1 complaint in the last 3 years.
- 1 complaint closed in the last 12 months.
If you've experienced an issue
Submit a ComplaintThe complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.
Initial Complaint
Date:10/10/2024
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Over the past 2 weeks (10/2/24-10/8/24). I have received 3 flyers from Home ****** that have a picture of our house on the flyer. I checked in my community and they have also received these flyers with a picture of our house on it. They do not have our permission to use our house on their flyers. This was a shock when we received these flyers. This is illegal I believe and a gross invasion of our privacy. I consider this a safety concern as our house is now on flyers throughout the county. Hopefully this will not cause our house to be burgelized. I want these flyers to cease and desist and we want compensation for using our house being pictured on this flyer.
Business Response
Date: 10/11/2024
We drive cities and towns all over southern NH looking for properties we would like to buy. We then take a picture of the house and a postcard is sent, with the picture of the house, to the owner asking if they are interested in selling. The picture and the post card only go to the owner of the house. The picture is not used in any marketing or advertising campaign. We are sorry our postcard caused Grethel to be upset. We have removed the house from our database and she will not receive and more post cards.Customer Answer
Date: 10/15/2024
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID 22401178, and find that this resolution is satisfactory to me.
Sincerely,
Grethel Strzepek
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