Business ProfileforBrentwood Power Equipment Center

To whom it May ********* have a complaint against the Bentwood Power Equipment H33**343634**363635**H and its owner *********************. The dealership is located on Route 125 in H31**36**333337363035H, ** and their telephone number is ************.I called ************** to purchase a part for my Simplicity Regent riding lawn mower on April 16 and he told me that he did not have the one I needed in stock. He told me that he would have to special order it and said that I would have to pay in advance. The amount was $95.22, and I paid for it with my **** credit card. He called me on April 22 and told me about the part from ****** & ******** in *********, Wis. was ready to pick up. I travelled twenty miles from my house in ************* to pick it up and when I returned home (forty miles round trip) I discovered it was the wrong part and would not fit my mower. The next day I made the round trip again to return the part. When the owner (*****) looked at the part he became very rude and belligerent when he insinuated that he had ordered the part number I gave him. He had only asked me originally for the tractor model number and when I asked him if needed anything else he said that was the only number he needed. I told him that I needed the part as soon as possible because I have an acre of land to mow and the grass was very long. Since then and until now my neighbor has been kind enough to mow my lawn with his tractor until I got my tractor fixed. ***** told me that he couldn&#**;t return it because it was on a special order and that ****** & ******** would not accept a replacement or a refund. I told him that B&S had been in business for years and had a good reputation all over the U.S. At that point he started to bad mouth the company and stated that they were on the verge of bankruptcy. This was another lie because I called Milwaukee, and they verified the fact that this was not their policy. When he knew that I was upset he said maybe he could find something out back. When he returned, he just happened to be holding a box containing the right part. He said the cost was $107 and that he would let me have it for the same price of $95.22. I thought he was going to do the right thing and replace it but unfortunately that was not his intention. His intention was to sell me the right part which I believe he had in stock since my initial order and planned to charge me twice for a total of $190.44.It was obvious that he did that on purpose just to make more money because he knew that he was going to lie to me and blame B&S for not honoring returns or refunds. If that was true, he should have told me initially that the part could not be returned if it didn&#**;t fit, and I would not have taken the chance of that happening and would have purchased it from another dealership. As a matter of fact, I checked with another parts and sales dealer, and I was told they have no such policy and if there was a problem with any of their orders, they would accept a return for replacement or render a refund. Because ***** gave me such a hard time, I left the part which I could not use for him to return it to B&S because I felt confident, they would do the right thing. It has been since April 22nd that the incident happened and in the interim, I have found out the H31**36**333337363035H Power Equipment dealership has a bad reputation. ***** has not given me the part that I ordered and I believe he never sent the wrong part back to B&S because if he did they would have accepted it for a replacement or a refund as they told me they would. At this point I would never do business with this lying dealer again and will tell my friends accordingly. I hope H363137**3238313831H can help me get my money back.