Business ProfileforRymes Heating Oils, Inc.

We have had nothing but issues from the start with Rymes. We purchased this home in August 2023 and the previous sellers were using this company so we kept the service to see how it would go. Our realtor called Rymes and let them know that the remaining propane in the tank would be taken care of at closing (which is not at all unusual). On 9/6/23 I received a bill from them for the oil in the tanks from closing despite the fact that it was communicated to them it was being taken care of internally. It took over 2 months and multiple calls to get anyone that would actually assist me with the issue. I kept being brushed off by customer service and being told there was a request in but it doesn't happen over night etc. We decided to give them a chance to make it right and keep them for the time being, and had 5 more deliveries. **** on 5/9/24 our tank was filled and the billing rate went from $2.99/gal to $5.09/gal with no warning or communication from Rymes. I called them and spoke with someone in customer service, she did the best she could to try to assist in the situation but was ultimately going to management for answers. I was told that the first year rate ended, which it was not a full year since we agreed to the new rate prior to move in and our date of take over was in August of 2023. I was also told all contracts end on 4/30 and I should have received communication, which I did not and confirmed with the ** rep. **** it was back tracked and we were told actually there is no communication sent for the first year rate ending. So we were just out of luck but we could resign a new contract for $3.59/gal for a year. I was already receiving lower quotes for the amount of propane we use from other companies and decided to let them know to pick up the tanks. I was told there would be a fee for that. I asked for that to be waived and have called twice to speak with a manager since there are more issues post all of this and have yet to receive a call or resolution.