Business ProfileforVIP Parts, Tires and Service

99/28 appt. to get tires aligned, rotated, front dr.side CV axle replaced. During appt. They sugg. front&rear diff. fluid change, I said ok. Going home when I got up to 50-60mph I heard distinct 'dudududud'. I drive 40 min to and from work every day and I had never heard this sound before. Called VIP back, let them know what I was hearing. They made an appt. for that Sat. On Sat, they said that they heard the noise but couldn't diag. with only 1 tech. in house. My next appt. was the following Wed. After this appointment, they assured me it was nothing that they had done, but guessed my trans. was overheating (No dash light or code) Next day called ***** ****** Auto to get sec. opinion, he was able to get me in same day for diag. they drove the car and heard the noise. When he checked my differential fluids he found the font diff. already had black sediment in the new fluid, and diag. The diff. was where the noise was coming from. At that point I called VIP corp. heard from Jeremy district manager and told them info I had gotten from ***** ******. He wanted me to bring my car back in so VIP could see it for themselves. During the appt. I asked to see the fluid that came out as well, both the mgr. and tech. said the fluid we were all looking at was clean, I disagreed, there was clearly black sediment. I called Jeremy back, he wanted to change the diff fluid and change the CV axle again. I said ok, hoping to solve the problem. After next appt the noise was still there. At that point they sugg. bring to Subaru dealership for diag. and said if Subaru thought it was caused by them, then they would take care of it..Made appointment, on 10/18 they diag. that my diff. was making the noise, sugg. replacing the trans. because the diff. would fail. Opinion of the serv. adv. That the damage most likely done at VIP The same day I started hearing the noise. Even with Subaru's professional opinion, VIP would not taking responsibility (Want to tell details I wasn't able to fit)