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Business ProfileforDan O'Brien Kia
Current Alerts For This Business
On December 19, 2022 the business entered into a settlement agreement with the New Hampshire Attorney General's Consumer Protection and Antitrust Bureau. The settlement resolves allegations of unfair and deceptive acts or practices committed at the Dan O'Brien Kia dealership in Concord. Specifically, that the business's employees persuaded consumers into purchasing vehicles they could not afford using deceptive sales practices; falsely inflated consumer income information on loan applications; and forged the signature of a customer on loan paperwork. Under terms of the settlement, the business agreed to make a payment of $1,250,000 to the Attorney General on behalf of the State, reimburse the Attorney General for $49,209.50 in legal costs incurred in the investigation of this matter, hire an independent compliance monitor to review and report on its business practices for the next five years who will work closely with the Attorney General's Office to ensure DMO remains in full compliance with state consumer protection laws, audio and video record all substantive financing discussions that occur between DMO employees and customers, pay restitution to two consumers who were victims of the deceptive sales practices, and implement an approved training and education program for all DMO staff to ensure knowledge of and compliance with state consumer protection laws. For more details please see the New Hampshire Attorney General's Office's official press release.
At-a-glance
Overview
Products & Services
Business Details
- Location of This Business
- 158 Manchester St, Concord, NH 03301-5112
- BBB File Opened:
- 9/29/2017
- Business Started:
- 9/12/2017
- Business Incorporated:
- 4/17/2017
- Licensing Information:
- This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.BBB records show a license number of A2270 for this business, issued by New Hampshire Division of Motor Vehicles Dealer/Inspection Desk
These agencies may include:
New Hampshire Division of Motor Vehicles Dealer/Inspection Desk
23 Hazen Dr
Concord NH 03305
https://www.nh.gov/safety/divisions/dmv/
BBB records show a license number of 22004-RS for this business, issued by New Hampshire Banking DepartmentThese agencies may include:
New Hampshire Banking Department
53 Regional Dr STE 200
Concord NH 03301
BBB records show a license number of 4644 for this business, issued by New Hampshire Division of Motor Vehicles Dealer/Inspection DeskThese agencies may include:
New Hampshire Division of Motor Vehicles Dealer/Inspection Desk
23 Hazen Dr
Concord NH 03305
- Type of Entity:
- Limited Liability Company (LLC)
- Alternate Business Name
- DMO Auto Acquisitions LLC
- Business Management
- Mr. Thomas Kuhn, COO
- Mr. Dan O'Brien, Owner/Operator
- Mr. Christopher Houghton, Director of Operations
- Contact Information
Principal
- Mr. Dan O'Brien, Owner/Operator
Customer Contact
- Mr. Thomas Kuhn, COO
- Mr. Dan O'Brien, Owner/Operator
- Mr. Christopher Houghton, Director of Operations
Customer Complaints
29 Customer Complaints
Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews
File a ComplaintMost Recent Customer Complaint
02/01/2024
- Complaint Type:
- Sales and Advertising Issues
- Status:
- BBB unable to locate business
Customer Reviews
17 Customer Reviews
What do you think? Share your review.
Most Recent Customer Review
Kaitlin L
09/30/2023
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