Complaints

This profile includes complaints for Derry Medical Center's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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Derry Medical Center has 4 locations, listed below.

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  Derry Medical Center

  6 Tsienneto Rd # 100 Derry, NH 03038-1595

• 

  Derry Medical Center

  49 Range Rd STE 104 Windham, NH 03087-2029

• 

  Derry Medical Center

  160 S River Rd Bedford, NH 03110-6927

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  Derry Medical Center

  6 Buttrick Rd Londonderry, NH 03053-3417

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:02/20/2025

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  *** referral **** submitted a referral to my insurance company ********** Blue Shield for a medical problem but never provided the speciality authoriaztion number from my ********************** I live in ** but the insurance is through Massachuseets. Numerous attempts from me and the orthopedic billing **** to get this resolved have failed. I am going to have to pay thousands of dollars. The medical servication I received was in Feb. 2024

  Business Response

  Date: 03/10/2025

  We have made several attempts to resolve this matter with the patient, including contacting the orthopedic group.  Ultimately, the resolution involves coordination by the patient with the orthopedic group and her health insurance company.  When we attempted to contact the patient with updated information, she terminated the call as soon as our employee identified herself.  In order to protect our patient's privacy, we do not feel comfortable sharing additional information.  Thank you for the opportunity to respond.

  Customer Answer

  Date: 03/11/2025

   
  Complaint: 22966035
  
  I do not accept the business's response as a resolution to my complaint because: [You must provide details of why you are not satisfied with this resolution. If you do not enter a reason for your rejection, your complaint will be closed as Answered.]
  
  Sincerely,
  
  **** ******

  Customer Answer

  Date: 03/19/2025

  I have a $8000 bill from concord orthopedic. Their billing department said the original error was in the referral given by my primary care provider. Their billing department insurance paid the bill and then took back the payment because of this error. This is far from over. ********** and Blue Shield has tried to back date the error but cannot. Just as an FYI. Derry Medical billed me through Derry Imaging a bill that exceeded by insurances in network provider cost. $800 dollars after my copay and insurance payment. Something is wrong!!!

  help. I cannot get any relief. I pay my insurance $1000 a month. I pay all ******. Now they want more. Its wrong 

• Initial Complaint

  Date:04/25/2023

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My husband had a sleep study done and was told no out of pocket was due as our deductible was satisfied. The machine was not ready Dec 2022 Due to no fault of our own the machine was not ready until Jan 2023. I called Derry medical once I learned of this and check again if this was covered by our insurance and was told yes. We now have a bill of 552.81. No one is helping us and this bill was an unexpected expense I expect this bill to be cut in half

  Business Response

  Date: 05/25/2023

  Balance for sleep study $349.98 has been adjusted.  There was a lot of confusion between patient, sleep study group and his benefits.  After review from upper management decision to adjust the patient balance due to sleep study not available for original appointment that would not have hit patient's deductible.

• Initial Complaint

  Date:03/16/2023

  Type:Billing Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I would like to make a complaint about the billing and referrals department at Derry Medical Center. They have erroneously billed me several times for charges that I should not have owed. I have had to see several specialists over the past couple of years for pain in my leg. I checked with my insurance company to see if a referral was needed in each case and if the answer was yes I called to ask DMC to send a referral well in advance of my appointments and it was never done. Then I would get a bill for money I did not owe because a referral had not been received or they would say I hadn't paid a copay when I had (I have receipts). Every time I called back I was assured that the referral would be sent and the bill would be fixed. They were not. I finally ended up paying $254.14 for copays, $86.58 to Lewis Medical on 3/6 and $63.17 on 1/20 to NH Neurospine because of referrals that were not received. There are more examples in 2022 and 2021. I paid these even though I should not have owed anything because I was so tired of wasting hours on the phone for months with nothing fixed. All this for nothing since I still have pain in my leg and no one has been able to tell me why. Then last week I received a new bill for $410 for a procedure that was done in December of 2021. When I called, the rep couldn't figure out why I was being billed and said she would look into it and call me back. She never did. I called back and another rep said that the procedure was miscoded and she would correct it and to disregard the bill. She did not correct it. I am sick and called today to get an appointment and was told that I am blocked from scheduling because of the outstanding balance. That's the last straw. I will be switching medical providers due to the incompetence and unresponsiveness of their billing and referrals departments, not to mention that I am still no closer to finding out what is wrong with my leg almost two years later.