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Find a Location

Derry Plumbing, Heating & Air Conditioning has 1 locations, listed below.

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    Business ProfileforDerry Plumbing, Heating & Air Conditioning

    Plumber
    BBB accredited business

    At-a-glance

    Customer Reviews

    1/5stars

    Average of 1 Customer Reviews

    Customer Complaints

    1 complaints closed in last 3 years

    0 complaints closed in last 12 months

    BBB Rating & Accreditation

    Accredited Since: 4/30/2013

    Years in Business: 39

    Customer Reviews are not used in the calculation of BBB Rating

    Reasons for BBB Rating

    Overview

    Business Details

    Location of This Business
    41 Birch St, Derry, NH 03038-2119
    BBB File Opened:
    5/7/1999
    Years in Business:
    39
    Business Started:
    12/26/1984
    Date of New Ownership:
    6/1/1990
    Business Incorporated:
    11/16/1998
    Accredited Since:
    4/30/2013
    Licensing Information:
    This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.
    BBB records show a license number of 1083 for this business, issued by New Hampshire Water Well Board

    These agencies may include:

    New Hampshire Water Well Board

    29 Hazen Dr

    Concord NH 03301

    (603) 271-1974

    BBB records show a license number of GFE0804496 for this business, issued by NH Department of Safety - Division of Fire Safety. The expiration date of this license is 5/31/2025.

    These agencies may include:

    NH Department of Safety - Division of Fire Safety

    33 Hazen Drive

    Concord NH 03305

    (603) 223-4289

    https://www.nh.gov/safety/divisions/firesafety/

    BBB records show a license number of 3360 for this business, issued by NH Department of Safety - Division of Fire Safety. The expiration date of this license is 5/31/2025.

    These agencies may include:

    NH Department of Safety - Division of Fire Safety

    33 Hazen Drive

    Concord NH 03305

    (603) 223-4289

    https://www.nh.gov/safety/divisions/firesafety/

    Type of Entity:
    Corporation
    Alternate Business Name
    • Derry Plumbing & Heating
    • Derry Plumbing Heating & Cooling
    Business Management
    • Mr. Dave B. Benedict Sr., President/Owner
    Contact Information

    Principal

    • Mr. Dave B. Benedict Sr., President/Owner

    Customer Contact

    • Mr. Dave B. Benedict Sr., President/Owner
    • Ms. Dianne Benedict, Office Manager
    Additional Contact Information

    Email Addresses

    Website Addresses

    Industry Tip

    BBB Tip: Hiring a trusted and verified plumber can save you time and heartache

    Customer Complaints

    1 Customer Complaints

    Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

    File a Complaint

    Most Recent Customer Complaint

    10/04/2021

    Complaint Type:
    Billing Issues
    Status:
    Answered
    October 1st service date. We had no water for almost a week. The owner didn't call back, said he'd come out and never showed, finally sent someone, they came to fix it the next day. Did a temporary fix for $500 since "the part wasn't in". We then find out he could have gone to the town and got the part for free and done the project correctly. When I confronted the owner, Dave, he YELLED AT ME! Yes, this company feels yelling at women is acceptable. When I confronted him kindly about the part being available and him not taking advantage of that, he yelled things like "you don't know what your talking about" "get that out of your head" "NO! NO! You are making stuff up". How this human has run a business this long is beyond me! When I said "you are upset because I called you out" he proceeded to yell "I don't even want to talk to you" and hung up on me. So this company took advantage of us and refused to come finish the job.
    Read More

    Customer Reviews

    1 Customer Reviews

    What do you think? Share your review.

    How BBB Processes Complaints and Reviews

    Start a Review

    Most Recent Customer Review

    Robert R

    1 star

    01/31/2024

    Very surprised that the owner, Dave B*******, would explain why I need a fixed price to teplace my bathroom sinks. He said that y=he could send out a real good plumber, or one of his *** plumbers that smoke all the time and talk on the phone. I went to Derry Plumbing because all their marketing talking about the professionalism of their plumbers and that many were veterans. I told Dave that I only expected top shelf plumbers to be supplied by his business. He got agitated at me and took me off his scheduled. I waited three weeks to get the job done. Dave cancelled it with one day before installation. Told me that I do not sound like a person that they would like to business with. Very disappointed how he let his anger spill over and how I was treated. I would not recommend this company!

    Local BBB

    BBB Serving New Hampshire

    BBB Reports On

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