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Business Profile

Used Car Dealers

Premium Auto House, LLC

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Used Car Dealers.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 1 complaint closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:05/13/2024

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    To Whom it May ******* I purchased a vehicle from Premium Auto House in ***** NH on 12/04/2023 and approximately 14 days later my engine was misfiring. After calling the company I had my vehicle towed back to the business where they inspected the vehicle and supposedly the spark plugs were defective. After they replaced the spark plugs the vehicle worked for about a month. I then decided to change the coils and spark plugs myself since the engine was still misfiring. I have called the company numerous times and left messages at two different numbers. They have yet to return my call. I just want them to fix my car since I believe they sold it to me with a faulty engine.

    Business Response

    Date: 05/13/2024

    Hi, we sell all the cars with 30 Days and 1000 Miles *********************** occurs first.

    Our Client purchase the car on 12/04/2023 and couple weeks later he contacted us about the Misfire Codes , we told him to bring the car back to us and we will take a look.

    Couple days later he towed the car to our shop and we did change all the spark plugs and ignition coils for free, test drove the car and everything was good, we did give him the car back and  from that moment we  had 2 miss calls from him ( in April ) and everytime ****** was trying to contact the client he never answered on the phone. 

    If he wants to bring the car to us to take a look he is free to stop anytime. 

     

    Best Regards 

    Dorin Bubuioc 

     

    Customer Answer

    Date: 05/15/2024

    The owner is now proceeding to place blame on me since I filed a claim. He made unnecessary remarks via text that could be considered bullying the consumer.

    Customer Answer

    Date: 05/15/2024

    The owner is now proceeding to place blame on me since I filed a claim. He made unnecessary remarks via text that could be considered bullying the consumer.

    Customer Answer

    Date: 05/15/2024

     
    Complaint: 21702739

    I do not accept the business's response as a resolution to my complaint because: [You must provide details of why you are not satisfied with this resolution. If you do not enter a reason for your rejection, your complaint will be closed as Answered.]

    Sincerely,

    *************************

Premium Auto House, LLC is NOT a BBB Accredited Business.

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