ComplaintsforGourmetgiftbaskets.com, Inc.

• Initial Complaint

  01/03/2023

  Complaint Type:

  Delivery Issues

  Status:

  Resolved

  More info

  I placed an order on 12/11/2022 for a Deluxe Gift Basket totaling $109.30 after taxes,fees, and shipping. It has been two weeks since the gift was to be delivered to the recipient and I have received no help or meaningful responses from the company to reconcile this issue. My emails go ignored, and when I speak to a (I'm guessing outsourced) representative they give me no relevant information as to where the package is or help other than "it's delayed due to weather" which is a complete lie to push the issue out of the way. The basket contains perishable items so if or by the time it's actually delivered the food inside the basket will go bad. I am about to do a chargeback with my bank and never deal with this place again.

  Business response

  01/26/2023

  Hello.  We resolved this complaint directly with the customer on January 6, 2023.  Unfortunately the gift delivery was lost in transit and never reached the destination.  Our Customer Service team issued a full refund on January 6 in the amount of $109.30 and emailed the customer the details of the refund.  Please let us know if there is any other information needed.

  Thanks. 

  Customer response

  01/30/2023

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ***** ********

• Initial Complaint

  10/27/2022

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  I placed Order ******9634 with this company and was charged $93.23. The order was never delivered. I work from home and have a security camera. I also received a different package from *** ** on the same day Gourmet Gift Baskets claims my order was delivered. I called multiple times and sent multiple emails, which were ignored. *** ** determined the package was lost in transit and instructed me to contact the company and initiate "Lost package procedures." Finally, I was contacted by Julie V****** from the company who offered a replacement but refused a refund. The problem in, this was a Halloween gift and the recipient is now traveling out of the country for the next month, so a replacement would be useless. I communicated this to Ms. V****** in voicemail and email, several times, and am once again being ignored. I do not believe this is the behavior of a legitimate business. In fact, I believe I have been scammed. I'm asking for a full refund for the final time or I'll be forced to take the matter to small claims court.

  Business response

  10/31/2022

  Thank you for providing this feedback via the BBB.
  In review of your case I see that the Gift Concierge you had corresponded with previously has already finalized the refund requested for your order. We do apologize for the issue you experienced and do hope you will consider using us again in the future. Thank you and have a great day.

• Initial Complaint

  10/12/2022

  Complaint Type:

  Sales and Advertising Issues

  Status:

  Resolved

  More info

  Ordered Cheers to Boss basket & paid $125. Recipient received gift & sent me a pic. It looks nothing like what was described & advertised. Poor presentation & packaging. Paltry quantity of items in basket & just poor quality all around.

  Business response

  11/15/2022

  Thank you for contacting us via the BBB to let us know that you are not satisfied with your purchase. This is unusual feedback for the product that you ordered, and it has been shared with our product and marketing teams for further review. We certainly do not ever want to disappoint our customers and have granted the refund that you requested. Those funds will be remitted to your original form of payment and should post within 24-48 hours. Thank you again for shopping with us and we do hope you will consider GourmetGiftBaskets.com  in the future. 

  Customer response

  11/16/2022

  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID 18201071, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ***** *******

• Initial Complaint

  07/18/2022

  Complaint Type:

  Delivery Issues

  Status:

  Resolved

  More info

  (1) My first issue started when I was unable to track my order. Their online tracking system kept saying "no data" and I was provided no tracking number or updates at all. his company promises "next day" delivery, but do not have customer service staff hours on deck during delivery hours in case anything goes wrong - or at the very least - delivery notes that are transparent to their customers. (2) The "next day" came and went with no update - so I emailed and chat the customer service line. The person I chatted with over there chat system first told me that my order was delivered. When I asked for confirmation to be sent to my email, they paused and then said it was not delivered. She informed me they delivery person could not find my friend in the hospital, and didn't pick up when called. I shared I was confused why they would try to call the person in *the hospital* and not me, since I made the order and could provide clarification. This rep eventually confirmed I would get a refund. (3) About 5 minutes after that conversation closed and I got confirmation of my refund, I got a phone call from an angry customer service rep - she said I would NOT be getting a refund. I said I expect them to rectify the situation. She shouted and interrupted me multiples times. I shared I was shocked I was being yelled at. I asked her to calm down and cooperate in seeing through their service. I gave her another name to try at the hospital and alternate address in case they still couldn't locate my friend. (4) My order was for a "Gourmet Snack & Chocolate Basket - Same Day Delivery." These are "one-of-a-kind creations." Three days later, the delivery arrives at the alternate address. It included 9 items, and 5 of them were granola bars. I spent $85 for gourmet, not basic granola bars - not true to advertisement. (5) I submitted a one star review - it's still not on their website. Only 5 star reviews that sound fake. I believe there is reviewer suppression happening.

  Business response

  07/21/2022

  Thank you very much for sharing your experience with us.  We certainly appreciate the feedback and take it very seriously.  Once we received this information we discussed as a team and will continue to work on providing a better experience for our customers as we know how important each and every experience we deliver is to your satisfaction. We recognize this experience was not up to standard and will take the corrective actions necessary to ensure it doesn't happen again.  In the meantime, we have already worked with you to ensure your satisfaction with this situation and have issued you a full refund.  Again we apologize and we hope you give us another chance to show you how much pride we take in delivering the very best product and service in the industry.

  Thanks, Jason

   

  Customer response

  07/22/2022

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID 17574435, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  **** ******

• Initial Complaint

  06/10/2022

  Complaint Type:

  Product Issues

  Status:

  Resolved

  More info

  I placed an order for a gift basket that was not properly delivered. I requested a partial refund and was denied. I feel that was a fair ask. Now I would like the entire cost of the gift basket refunded.

  Business response

  06/21/2022

  We have worked with the customer to resolve this situation and consider this case closed with the customers satisfaction.  

   

  Thank you.

  Business response

  06/23/2022

  Hi ********

  Our records indicate that you were refunded in full for this order.  If this is not correct please let us know.

  Thanks. 

  Customer response

  06/24/2022

  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID 17341243, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ******* ******

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩