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Business Profile

New Car Dealers

McFarland Ford Sales, Inc.

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 2 total complaints in the last 3 years.
  • 0 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:02/12/2024

    Type:Product Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Transaction date 12/22/2023

    Ordered rear seat entertainment system, portable by Voxx $1,019.00 and Installation services (part number 1N5TA11) for $120 for a total of $1,139. I paid part of the charges using Ford Pass reward points valued at $561.11 and the remaining balance of $577.89 was paid via credit card.

    Parts were shipped to McFarland Ford in Exeter, NH where they currently remain in the possession of the part department.

    I decided I no longer want the parts or the installation and McFarland Ford has refused to return my money. I don't care about the reward points, but I would like the money returned to my credit card.

    After speaking with Ford Accessories an additional time the confirmed the part is non-returnable because it is an electronic part, which makes sense, had I taken possession part, but the part never left Ford custody.

    Business Response

    Date: 03/08/2024

    ****, we most certainly will refund the credit card portion of your payment. I apologize for the inconvenience. We will work with Ford on how best to get this part returned. I am sending you an email now to confirm amount and whether or not we credit your card or get a check out to you. Thank you for letting us know! Talk soon, Chris

  • Initial Complaint

    Date:09/15/2023

    Type:Sales and Advertising Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    We have concerns about a used vehicle we purchased in August 2022 and are hoping that you can provide some assistance. The undercarriage of the truck is rusty, but we were assured when we purchased it that it was 'surface rust'. Moving forward to its first inspection outside of the dealership in July 2023 and the mechanic at ****** ***** ***** reported that the truck could not pass inspection and the issue was so grave that it would have taken more than 11 months to develop. There is a hole so large in the body of the truck that it can no longer be described as being attached to the frame. We believe that McFarland Ford's inspection team missed or failed to report this issue.

McFarland Ford Sales, Inc. is NOT a BBB Accredited Business.

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