Complaints

• Initial Complaint

  03/23/2023

  Complaint Type:

  Sales and Advertising Issues

  Status:

  Answered

  More info

  Do NOT, I REPEAT DO NOT< BUY A VEHICLE FROM McCAULEY WHOLESALE, LLC! March 22nd, 2023 Let me start by saying I am business owner, farther and car enthusiast. My youngest son “B” (a type one diabetic since 2013) found what he described as a fantastic truck he found for sale a McCAULEY WHOLESALE LLC. I took the day off work and we drove several vehicles from this dealer. B settled on a very nice looking 2012 Chevy Colorado with 76,023 original miles. During the test drive the truck drove exceedingly well and from the exterior looked to be in very good shape, we did not notice at the time of the test drive there was not a current inspection sticker on the windshield. Note this is against the law, any dealer plate bolted onto a vehicle MUST HAVE A VALID INSPECTION! I have attached pix of our test drive that illustrates no inspection sticker on the vehicle whatsoever. Please also note on the day we test drove the vehicle the only posting in the vehicle was the sale sign in the front window and I quote “1 year warranty, Gas Saver, LIKE NEW”. My son was very excited, he is anxious to begin to build positive credit in his name. Of course I am a proud father that wants to promote the American dream and will do anything to help him. I agreed to cosign a loan for B as I did with his older brother several years prior. We were steered to DCU through McCAULEY WHOLESALE, LLC. This process was super easy and we had a bank check 2 days later. When we went to pick up the vehicle Mr, A**** (the owner) stated the vehicle wasn’t ready and had to have the safety inspection done, he said come back the following day to pick it up. The following day my wife drove B to the dealership and was able to pick up the Colorado. I got a phone call saying the inspection was only issued for 60 days due to the OBD emissions not meeting standards due to the battery replacement. We were instructed to drive the vehicle for some time then bring it back for the emissions check and a fresh sticker. Several weeks had passed and I had some free time on a Friday so I decided to bring his truck to the McCAULEY for the inspection. ( The night prior the rusted tail pipe fell off the truck and was in the bed of the truck) Mr. A**** stated they do not do their own inspections and to take the truck to ******* ****** *** ********* **** ** ******* **. I drove the truck to the inspection garage as indicated and the owner quickly without inspecting other than checking OBD requirements issued as 13 month new inspection sticker. I was kind of baffled as the exhaust that had just fallen off the day prior was literally in the bed of the truck! After the inspection I was able to have a local ***** ****** ******* replace the rotten tail pipe. When the tech asked me to come look at his work up on a lift I discovered what I assumed was serious frame rot. The very next morning I took the Colorado to a garage down the street to have a safety inspection done. The report (also in the pix) stated the vehicles frame was so rotted it was deemed unsafe and should be parked and not driven. The dealer clearly knew this was an unsafe vehicle and not only violated the law but sold an unsafe vehicle to my SON! Unfortunately after we discovered this we found out this a repeated pattern and we are not the only unfortunate buyers to be scammed. I kindly asked for our money to be returned, Mr A**** declined and stated we had to drive vehicle back to him for repairs. I explained the vehicle was unsafe to drive and he was more than welcome to send a wrecker at his expense to come get it, he declined. It is now my duty to my son and all the other poor people Mr A**** has ripped off to pursue this to the full extent possible. I have notified the NH State Police safety and inspections department and am currently working with Richard Leute. His department has been aware of this unlawful transaction as well as the illegitimate inspection scheme. I am grateful for my local Kittery PD department, Motor Officer ****** as he was fantastic steering me in the right direction. I have notified both Attorney Generals in Maine and New Hampshire of the situation and plan on meeting with a specialized attorney next week. My goal now is not only restitution, compensation but to make sure this deceitful excuse of human will never be able to sell another vehicle as long as he is alive! We welcome other comments of victims on this blog.

  Business response

  04/17/2023

  Owner this problem has been resolved between Macaulay wholesale and the customer resolution refund

• Initial Complaint

  09/08/2022

  Complaint Type:

  Sales and Advertising Issues

  Status:

  Answered

  More info

  I have been scammed and ripped off by a used car dealer who has clearly broken the law by putting a new NH State Inspection sticker on, and selling me, a truck that had very serious safety issues and is not safe to be on the road. I purchased a 2008 Ford F-150 from McCauley Wholesale in ******, NH on December 21, 2021. The owners of the business (Glen A**** & Gary C******) sent the truck to a friend of theirs ******** Reconditioning and Auto Repair in ***** ******** for a new NH State Inspection sticker on the day I picked up the truck. Two days later I took the truck to a mechanic (Glen B*** at ****** Motor Works) to perform any maintenance it might need. He put it up on the lift and immediately called me over to see the underside of the truck. The frame was full of holes, and rusted and rotted from front to back on both sides and on all of the steel structures connecting the two sides. Glen B*** said the truck was unsafe, was a safety hazard and should never have been sold to me, and certainly not with a new inspection sticker. I paid $13,000 for the truck. The owners of McCauley Wholesale have refused to give me my money back for the truck. They have made several offers to fix the rust and holes, keeping the truck for 2-3 weeks each time. I have had it re-inspected by Glen B*** each time, and he stated that nothing had been fixed. I took out a loan to buy this truck so I cannot afford to buy another one. It fails the NH State Inspection so I cannot drive the truck. It is sitting in my driveway while I make monthly payments to the bank. Is there anything that can be done to make McCauley Wholesale refund my $13,000? In addition to refunding my money they should lose their license to sell cars, and ******* Reconditioning and Auto Repair should lose their license as a NH Inspection Station.

  Business response

  10/12/2022

  we sold this truck witha one year powertrain warrenty a sticker and 20 day plate customer came back after 2 weeks with a complaint that her tech said there was a rust issue on the unibdy not tha frame or rockers we sent the truck for repairs to it was fixed according to what the customer asked us to fix everything was fine 2 weeks later she came back again saying the check engine light was on we had it checked out it was a sensor we fixed that as well we didnt have to do any of these things but we did everything was fine 3 weeks later she came back again about the check engine light on again we said we would help we got her and appointmant witha shop in mass 

  they told her in would be a few weeks she didnt want to wait we bent over backwards for this customer to try and make her happy and what we got in return was grief she bad mouth our buisness on face book and other places

  acting like we did nothing for her we are allset helping this customer the truck was sold and passed inspection there wasnt any check engine lights on or it waould not have passed inspection also the rust issue was minmal easy to miss but we still fixed it any theres nothing else we are willing to do after what she said about our dealership its not a new truck its used and things can go bad at anytime with any used car or truck we tried to help thanks

  Customer response

  10/13/2022

  
  Complaint: 17930476
  
  I DO NOT accept the business's response as a resolution to my complaint because: It is filled with misinformation.  He alludes to how helpful he tried to be and nothing could be further from the truth!  I have documentation to prove that he is dishonest and corrupt and I am not the first person he has done this to.  For example, he states the only rust under the truck is on the "Unibody".  Ford did NOT use a Unibody in their trucks from 1963-2015.  This truck is a 2008 so that was clearly a lie.  The rust is present throughout the frame of the truck and it does not and CANNOT pass inspection.
  

  I will be contacting legal representation and pursue this until I get my $13,000 back and put McCauley Wholesale out of business. 
  
  **** ****

  Business response

  10/14/2022

      again we tried to help this women but over and over she came up with reasons to complain and when i9 said there was unibody damage thats was inner rockers same thing basicaly there wasnt any holes anywere when she took delivery of the f150 only after her mechanic pokes holes with a blunt object or hammer was there and issue we fixed the damage he caused when doing inspection it is suppose to be visual your not suppose to bang on it with any object her tech did thus do damage to truck again we fixed what she asked us to fix we didnt have to do anything but we did and weeks later she had and issue with a sensor we fixed that as well again our obligation was complete at the day of pick up of the f150 we went above and beyond to help but we got nothing but grief from this customer who has slandered our name and reputation i have nothing to say thank you

• Initial Complaint

  08/03/2022

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  On February 24, 2022 I, ****** *******, purchased a 2010 Chevy Tahoe in the amount of $10,150 from Glenn A**** at McCauley Wholesale located at *** ****** **** in Exeter New Hampshire. On the way home from the purchase I had called him about a hanging fuel tank bracket and was told to just break it off and not to worry about it. I was told it wasn’t a big deal. Since then I have reached out several times about issues with the motor, the heat/ac system, door panel, the main drive belt and pulleys, coil pack and spark plugs, tire sensor issues and now having issues with the motor and stabilitrack control system, motor issues (either push rods or hydraulic lift and cam shaft) and possible oil pump and oil sensor issues. Glenn has not reached back out and has stopped answering my calls and messages. I have 2 little girls and a stay at home mother and need this issue situated. I spent the money in cash with being told that it was a good truck, it was an awesome deal and that I was assured that I would be happy. That is by far the case.

  Business response

  08/13/2022

  We told the customer to bring the vehicle back on more than one occasion to check it out they did not want to bring it back they said they said that they wanted to do it someplace closer to their home we set it up for them to go to a shop in their town they were very belligerent and not cooperative with that shop it's the same behavior and manner they have been to us they just do not want to cooperate at this point we are no longer willing to help them because of the way they have talked to us the way they have treated us the way they have bad named our business online

  Customer response

  08/15/2022

  
  Complaint: ********
  
  I do not accept the business's response as a resolution to my complaint because there were not multiple offers to bring the car back. There was initially ONE offer and before that could even be taken up Mr. A**** stopped responding to the both of us. Very recently we were able to get in touch with him, he said he would help us get it somewhere to be fixed and to be patient, which we indeed were. My car sat on the side of the road across the street from the business that he referred us to for an entire week without even being looked at. The mechanic claimed he didn’t have a scanner because his broke. Now it’s that his garage is in the process of moving location. Excuse after excuse just like Mr. A**** gives. My car is now at a FOURTH garage having the motor ripped apart, which they have said most likely needs to be replaced all together and are giving us a hard time about going through the warranty Mr. A**** sold us. We have yet to find a single place that wants to accept his warranty. 
  
  Sincerely,
  
  ****** *******

  Business response

  09/10/2022

  There was nothing wrong with the vehicle when he took it he had an issue I tried to help him he has a third party warranty I try to direct him to a mechanic but he doesn't have patience he thinks that you can just pull in and they're going to fix the car you have to make an appointment these mechanics are booked out weeks if not months it takes time to get his vehicle in that's not my fault again he has a third party warranty McAuley wholesale did not warranty the vehicle he really needs to take this up with the warranty company funny thing is we've been using this company for years and never had a problem with any other customer getting their service done if they needed it

  Customer response

  09/13/2022

  
  Complaint: ********
  
  I do not accept the business's response as a resolution to my complaint because: Reason was not provided. 
  
  Sincerely,
  
  ****** *******

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩