Business ProfileforPIP Rental & Storage

Subject: Poor Service and Unprofessional Treatment at PiP Storage, Rochester, NH I have been a loyal customer at PiP Storage in Rochester, NH, for over 10 years, experiencing a steady decline in service quality, especially customer service, since PiP took over. Despite consistent rate increases, the facility’s upkeep has been neglected, evident from an incident where I slipped on ice due to their failure to salt or sand the premises. Recently, I encountered a severe issue: I was erroneously locked out of my unit for 15 days, despite being on autopay and never missing a payment. Despite multiple emails and a completed form on their website, it took four emails and a phone call to address this error. When I requested a reasonable compensation—a prorated bill for the inaccessible period—the response was shockingly unprofessional. The representative dismissed my request rudely, telling me to take my business elsewhere if I wasn’t satisfied, and then abruptly hung up. This experience not only reflects poor customer service but also borders on theft of service. I prepaid for a full month and was denied access for half of it. Other issues like unit damage by snowplows, pest infestations, and safety concerns have also marred my experience. I had hoped for a basic level of respect and fairness in resolving this issue, but the response I received was unacceptable. I am sharing this experience to warn potential customers of the service and treatment they might encounter at PiP Storage.