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Find a Location

Stearns Septic Service, Inc. has 2 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

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    Business ProfileforStearns Septic Service, Inc.

    Septic Tank Cleaning
    Multi Location Business

    At-a-glance

    Customer Reviews

    1/5stars

    Average of 1 Customer Reviews

    Customer Complaints

    1 complaints closed in last 3 years

    0 complaints closed in last 12 months

    Customer Reviews are not used in the calculation of BBB Rating

    Reasons for BBB Rating

    Overview

    This company offers a variety of septic services including cleaning, repairing, jetting, vacing, underground camera, and line thawing.

    Business Details

    This is a multi-location business.

    Find a Location

    Stearns Septic Service, Inc. has 2 locations, listed below.

    *This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

      Country
      Please enter a valid location.
      Location of This Business
      PO Box 1167, Grantham, NH 03753
      BBB File Opened:
      3/21/2005
      Years in Business:
      27
      Business Started:
      1/1/1997
      Business Incorporated:
      12/31/2002
      Licensing Information:
      This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.
      BBB records show a license number of 03716 for this business, issued by NHDES Subsurface Systems Bureau

      These agencies may include:

      NHDES Subsurface Systems Bureau

      29 Hazen Dr

      Concord NH 03301

      (603) 271-3501

      https://www.des.nh.gov/land/septic-systems

      Type of Entity:
      Corporation
      Business Management
      • Brian Stearns, President
      Contact Information

      Principal

      • Brian Stearns, President

      Customer Contact

      • Brian Stearns, President
      • Tina Stearns, Vice President
      Additional Contact Information

      Fax Numbers

      • (603) 442-9575
        Primary Fax

      Customer Complaints

      1 Customer Complaints

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      File a Complaint

      Customer Reviews

      1 Customer Reviews

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      How BBB Processes Complaints and Reviews

      Start a Review

      Most Recent Customer Review

      Erica M

      1 star

      05/05/2023

      Our septic pump died and needed a replacement. I was sent a proposal for ~$8,000 to replace the pump. Replacement parts were itemized, which included a $2,500 pump, 3 floats ($500 for all 3), a new plastic hole cover and a plastic child safety barrier. After pricing everything online I could have acquired the parts for ~$4-5K tops with shipping and handling. When I asked for a price breakout to understand what I was paying for I was denied and told it was a package deal. I asked if they had a discount and was told the discount was included, but was refused when I asked how much the discount was. Electrician cost, additional pumping costs were not included in the proposal price. The day of the repair they called and said they wanted me to have a good experience so they covered the electrician’s cost. Ha! 3 people showed up to do the job in an hour. 1 person worked at a time. They charged me ~$4K for labor. Good luck, but I’m looking for a less greedy company next time.

      Stearns Septic Service, Inc. Response

      05/08/2023

      We were called by the customer on a Saturday (4/29/23) who had a pump issue. The on-call employee was dispatched to determine the issue (this required emptying the pump chamber). The pump was inoperable and was pulled to obtain the information for a replacement pump. Customer requested a proposal for replacement and one was sent on 5/3/23. As pump replacements are all inclusive, we do not detail out the pricing for each item. Upon receiving the proposal, the customer contacted our office regarding the price of the proposal and indicated that we had him "over a barrel as they took my dead pump." We offered to return the pump to the customer and they were welcome to shop around for another company to do the pump replacement. The customer signed and email back the proposal. Our office called customer to schedule the replacement and asked about a discount. The owner decided to cover the cost of the electrician which, per the proposal, is the responsibility of the customer. Our pump replacements are covered by a one-year warranty from our company should anything happen during that time. We gave the customer ample opportunity to get another company and we had their issue resolved and the new pump installed within a few days of their initial problem. Not sure what more we could have done.

      Local BBB

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