Business ProfileforPlanet Fitness (Headquarters)

I have been trying to cancel my planet fitness membership and I have not been successful. I have had a membership for over a year but only use it during the summer when teens can attend for free. My teens signed up for their free membership May 2024 and selected the *************** location as the home gym. We attempted to go to the gym and it was closed for renovations. The gym doesn't have many locations so any other location would be inconvenient. I then tried calling the location number for instructions on the voicemail. The calls went to a voicemail that eventually became full but I never received a return call. I sent an email asking to cancel my membership and received a response saying I need to do it at the home location. I sent an email again explaining I can not cancel at the home location because it is closed. Evidently the responses are automated because I received the same email again which let me know no one is actually reading the messages. I want my membership canceled effective immediately and I want a refund of the fees incurred May-July ($125.23 which is ***** per month for 3 months and 49 annual fee) as I have been unable to use the membership as intended. Thank you