Business ProfileforOsram Sylvania Inc.

On 2/24/24 I placed an order with Amazon for 2 headlights for my 2018 dodge journey car. The headlights that was purchased was a SYLVANIA - 9006 SilverStar Ultra - High Performance Halogen Headlight and a SYLVANIA 9005 SilverStar Ultra Halogen Headlight Bulb, 1700 Lumen, Black. The 9005 light arrived a day or 2 before the 9006 light. When the 9005 light arrived I noticed it was broken so I reached out to Sylvania to let them know and they said no problem since you just got the light your well within your 1 year warranty so we will replace it and send you out another one. A day or 2 later I received the 9006 light and that one was also broken. I reached out to Sylvania again to let them know what had happened and to let them know that both lights were originally purchased on the same day and that one arrived broken. After going back and fourth with Sylvania for a day or 2 they told me that they cant replace the 9006 light bulb. That doesnt make sense to me because it is their product and its not working. Im still within my 1 year warranty for the 9006 light just like I am with the 9005 one. I dont understand how they will send the 9005 light out with no problem but wont send out 1 more 9006 light. Their policy clearly states that it can be replaced within the 1 year warranty time frame. It hasnt even been a week and I will like the 9006 bulb replaced under the warranty for that light.