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Business Profile

Art Supplies

Gatekeeper Productions USA

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Art Supplies.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint type

  • Initial Complaint

    Date:01/19/2024

    Type:Delivery Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    At the end of January 2022 I paid a down payment for a Proton Pack. The business said in the beginning the lead time was 4 months. For the last almost 2 years the business has been responding to me saying he is waiting on parts or he hasn't had time to work on it. As of April 2023 he has stopped responding to me. I have reached out via email and to his personal and business FB pages. The business has led me on and I have no trust in him to deliver. I no longer trust the quality in which I will receive the product. I am wanting my money returned. BBB yes I know this was purchased more then 12 months ago. But the business has been promising within the last 12 months to deliver on the product. Attached are the FB messages and a copy of the invoice.

    Business Response

    Date: 02/12/2024

    I have spoken with the customer and have agreed to a repayment plan. As the funds he paid bought the kits to build his prop replica out of, the original funds are not available, so he will be repaid over time.

    As I clarified with the customer, the main large physical kit took 18 months to come in from England, due to stock issues in England and pandemic and BREXIT shipping issues that were beyond our control, or the control of the supplier of the kit that I build from; and since the kit came in, I've been dealing with new health issues. 

    But we have come to a repayment agreement. Thank you for your time. 

    Customer Answer

    Date: 02/19/2024

    The business and I have come to an agreement.  The business is going to repay the money I had put down for a deposit over two years ago.  I made a deal with the business that if  he is able to pay me back by May 8th 2024 I will not post about this issue.  I agreed that it would stay between him, the supplier **********) and myself.  I also agreed if he is able to pay me $1,000 by May 8th 2024 I would wave the remaining $170.  If $1,000 is not received by May 8th 2024.  Then the remaining $170 will still be owed.  If the business stops repaying or becomes unresponsive again I reserve the right to file in small claims court.  But I feel like we have come to agreement and I am going into this with a positive mindset.  

Gatekeeper Productions USA is NOT a BBB Accredited Business.

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