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Business Profile

Auto Repairs

Adams Auto Care & Tire Center

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Auto Repairs.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:03/10/2023

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Brought my car here for a vehicle inspection and the guy listed multiple things wrong with my vehicle that didn't pass inspection that aren't even things that he can fail my vehicle for. My car is over 25 years old and doesn't require an emissions test nor does it have a check engine light on but he failed me for my exhaust pipe having a minor leak. He also told me that a valve cover was leaking oil and claimed that fails it because it's a "fire hazard" which also isn't true because an engine only regularly heats to an average of 220-240 degrees (maybe 250 on a hot summer day) and the flash point of most oil is 380 degrees so even if the engine was overheating and about to explode- it would never hit 380 degrees. These dudes just wanted to scam me to make more money off of me in repair costs which didn't happen because I do my own repairs or have a family member who has been a mechanic at a MA state inspection station for 40 years do my repairs. Finally, this mechanic also told me that one of my inner tie rods was spent but the 2nd mechanic who inspected the vehicle said both tie rods were in good condition and did not require repair. Maybe because I'm a woman they thought I would be oblivious to these lies but because I come from a family of mechanics, I took my vehicle to another mechanic who gave me an honest 2nd opinion and who repaired the minor issues it did have and let me know that whichever inspection station i took my car to initially was blowing smoke up my rump and that I should not bring my car back there to get reinspected and should just swallow the $50 they took from me because they will likely continue finding reasons not to pass me. I ended up bringing the vehicle to a different inspection station and having it pass with only a couple very minor repairs and the things listed above not being addressed.

Adams Auto Care & Tire Center is NOT a BBB Accredited Business.

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