We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Resources for Businesses My BBB
Share
Business Profile

Cabin rentals

Josselyn's Getaway Log Cabins, LLC

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Cabin rentals.

Complaints

Need to file a complaint?

BBB is here to help. We'll guide you through the process.

File a Complaint

Complaint Details

Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.

Showing all complaints

Filter by

Complaint Status
Complaint Type

  • Initial Complaint

    08/11/2022

    Complaint Type:
    Billing Issues
    Status:
    Answered
    We were charged extra money on our account without being notified first. When we called to ask why, they cancelled our reservation less than 12 hours before we were supposed to be there.

    Business response

    08/11/2022

    These people were were charged fees for the additional guests that they disclosed that they would be bringing.  This man's wife, *****, signed a contract on June 14, 2022,  where she signed and agreed that she was aware that their are additional charges and fees for additional guests.  We also fully disclose bringing additional guests could result in additional fees on our website.  It is not our policy to call the people who made the reservation or their husbands to notify them of additional charges because they signed a contract and received this contract three times and should understand the agreement that they signed.  The wife got combative and making threats in e-mails she send to us.  The wife ***** stated that she felt unsettled staying here.  Her emails and time spent on the phone with us made us feel so uncomfortable and unsafe having them stay here, so their reservation was cancelled.  The instant we cancelled their reservation all their payments were refunded to their credit card and we even voided the credit hold for the cabin rental deposit, so unsure why they sent a complaint to the BBB.  This man is upset and him and his wives feelings are hurt, but that is not a reason for a legitimate or valid complaint to the BBB.  His money has been refunded and no fees were charged so this complaint needs to be removed immediately!  Let me know if you want the screen shots to show the refunds that were issued yesterday.  Thanks!

Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩

BBB Rating & Accreditation

A+

This business is not BBB Accredited

Search for Accredited
Businesses in this category

Years in Business: 53

Customer Reviews are not used in the calculation of BBB Rating

Reasons for BBB Rating

Contact Information

4 Blue Spruce Cir

Jefferson, NH 03583-6700

Get Directions
Visit Website
(603) 586-4507

Customer Complaints Summary

1 total complaints in the last 3 years.

0 complaints closed in the last 12 months.

BBB Business Profiles may not be reproduced for sales or promotional purposes.

BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.

As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.