ComplaintsforPIC Home Pros LLC

• Initial Complaint

  06/21/2022

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  On Nov, 2, 2021, I received initial proposal for a siding job. November, 2021! This was through BJ's Wholesale that uses PIC Home Pros in my area. It is now mid-June, 2022. Delays and excuses to start the job. They say initial proposal didn't outline all of my window trim in PVC. I initiated contact numerous times, met with excuses. Worse yet, their finance company they used, ******** has activated my loan in November 2021, with no work or materials ordered! They are in some illegal scheme for interest charges with no work ***e for months or materials ordered? I want my full refund of my deposit asap and no illegal interest charged by ******** from 6 months ago when they activated the loan!

  

  Business response

  07/05/2022

  The owner has reached out to *** and worked out an agreement that both sides are comfortable with. The owner Anthony appreciates *** and the opportunity for this job and both developed good rapport personally. 

  Customer response

  07/06/2022

  
  Complaint: 17443827
  
  I do not accept the business's response as a resolution to my complaint because:

  I await what refund I will get as I do not believe it is fair that I should pay a penalty when there was no fault from me. I waited 6 months with delays and original contract terms were understated as far as PVC and window trim. Therefore, I should really be just paying the fee for filing of the permit, at the most.
  
  Sincerely,
  
  *** ******

  

  Business response

  07/18/2022

  We are working with *** on an agreeable cancellation fee if he does not want to proceed with the installation. 

• Initial Complaint

  05/12/2022

  Complaint Type:

  Sales and Advertising Issues

  Status:

  Answered

  More info

  On 5/4/22 I met with Justin F****** from PIC Home Pros and after three hours of sales pitch we liked the pictures we saw and and all the hype. For the most part we liked what we saw but I explained that I was meeting with two other companies and that I would not make a final decision until Monday 5/9/22 after I have had an opportunity to review all the information. He agreed with this but then said I should give him a deposit and sign on his computer so that he could send all the information to me. I reluctantly signed and provided him with a check for $2,091.74. He told me at the time that if I decide on another company, he would tear up all the information I had provided and the check. As of Saturday, I had made a decision on another company and informed Justin and PIC Home Pros that I was not hiring his company and please return the check and destroy all the information I had provided. On Tuesday, I received a call from Stacy T******* from PIC Home Pros informing me that Justin had to return to my home for me to sign paperwork to cancel my order and I needed to make an appointment to see him. Although I had never heard of this practice, I reluctantly agreed and Justin was supposed to come to my house at 9AM. He did not show up, so I called the company at 9:45AM inquiring about the appointment and ironically, Stacy T*******, had just received the message that Justin had a family emergency and would not be able to keep his appointment. They required that I make another appointment to see Justin on Thursday at 12 Noon. Otherwise I could not cancel my order. In my opinion these are very aggressive and underhanded practices for an elderly person trying to upgrade a bathroom in my home for safety. Please help me to resolve this issue. I wish to cancel any orders or contracts with this company and I want my check for $2,091.74 returned immediately.

  

  Business response

  05/12/2022

  We are truly sorry for your experience and we will take care of this for you. Our mission has always been about most caring for all our customers and we always strive to provide high quality products and services. Please reach out direct to 603-824-6163. 

• Initial Complaint

  05/09/2022

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  We purchased a walk-in shower from PIC, now just over a year ago. After a few months, black spots began to appear under the silicone, although they advertise these showers as “seamless”. I called many times, and was given a list of “acceptable” cleaning products. Month after month, I tried these products to no avail. On March 9, I sent pictures to KH, who thought silicone replacement was needed; would speak to installer and call back. This did not happen, so I called “Steve”, the service manager, who acknowledged seeing the pictures. He was not only rude, claiming I did not clean properly, but told me to fix it myself or hire a mold remediation company. Imagine my surprise to find PIC was, indeed a mold remediation company. I next wrote the CEO listed on the BBB site and on “Link’d In”. No response. This shower cost over $10,000; PIC won’t stand by their work, and introduced black mold into my home. I am a disabled senior and do not have the knowledge or strength to fix it. It would take an experienced installer a minimal amount of time.

  

  Business response

  05/09/2022

  Hello there!

  I am so sorry for PIC not getting this resolved for you in a resonable amount of time. We always put care first for every customer and I have expedited this for you. Sometimes the silicone will need to be replaced and we will take care of this for you. I am always accessible at [email protected] and will followup with you. Everyone loves the new walkin showers and I hope you're enjoying the comfort of your new walkin!

  Anthony

   

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩