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Business Profile

Dog Daycare

The Dog Club LLC

This business is NOT BBB Accredited.

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Complaints

This profile includes complaints for The Dog Club LLC's headquarters and its corporate-owned locations. To view all corporate locations, see

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The Dog Club LLC has 2 locations, listed below.

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    • The Dog Club LLC

      50 Gay St Manchester, NH 03103

    • The Dog Club LLC

      68 N STARK HWY Weare, NH 03281

    Customer Complaints Summary

    • 1 complaint in the last 3 years.
    • 0 complaints closed in the last 12 months.

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    • Initial Complaint

      Date:05/26/2023

      Type:Product Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      on 5/12/23 my wife ****** ******** had dropped off our 2 dogs Bruno and Samson to "the dog club" for boarding until 5/21/23. We have been using their services for a few years now with absolutely no problems to report and we have an established trust in their services and we have found a routine when we use them for caring for our pets. When we dropped them off we always purchase and reserve their "king suite" and had reservations for this like always with a deposit given for this. My wife left them in the dogs club care and also confirming that they were in the room that we reserved and paid for. Now on 5/21/23 when we returned from our vacation in Aruba I (**** ********) went to pick up our dogs and quickly came to the realization that they were not in the room that we reserved and paid for and I was asking for clarification to the matter and even called my wife to confirm that we reserved the usual room that we always do and once I was reassured by my wife, I confronted the staff and was not given any straight forward answers and was told that there was no manager available to explain the situation. I was contacted the next day by what I was told was the manager by the name of Jay. Jay told me that he apologized and that there was a serious lack of oversight and negligence of contacting us because apparently they had double booked the room and our dogs were selected by staff to be moved without our knowing and approval and put in a lesser quality room. Also I was overcharged and he told me that he was going to look into the whole situation and call me back with a resolution, this was on Monday and I am writing this on Friday 5/26/23 with no call backs and we have reached out several times with what seems like avoidance and Jay is conveniently never available. At this point I do not believe the dog club is willing to take responsibility for over charging and what we view as theft of services and as we paid for a specific service and received a lesser other.Thankyou

    The Dog Club LLC is NOT a BBB Accredited Business.

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