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Find a Location

Envy Sports Club & Cafe has 1 locations, listed below.

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    Business ProfileforEnvy Sports Club & Cafe

    Health and Wellness

    At-a-glance

    Customer Reviews

    1/5stars

    Average of 1 Customer Reviews

    Customer Complaints

    1 complaints closed in last 3 years

    0 complaints closed in last 12 months

    Customer Reviews are not used in the calculation of BBB Rating

    Reasons for BBB Rating

    Related Categories

    Products & Services

    This company is a health and fitness sports club and facility.

    Business Details

    Location of This Business
    298 Queen City Ave, Manchester, NH 03102-4817
    BBB File Opened:
    10/20/2014
    Years in Business:
    10
    Business Started:
    5/20/2014
    Type of Entity:
    Sole Proprietorship
    Business Management
    • Mr. Savino Auciello, Owner
    Contact Information

    Principal

    • Mr. Savino Auciello, Owner

    Customer Contact

    • Mr. Savino Auciello, Owner
    Additional Contact Information

    Email Addresses

    Customer Complaints

    1 Customer Complaints

    Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

    File a Complaint

    Most Recent Customer Complaint

    11/28/2022

    Complaint Type:
    Sales and Advertising Issues
    Status:
    Answered
    I booked a birthday party for my son here over the phone. I was never told at that time by anyone of their employees that the deposit would be non refundable. My kids mother booked a separate location unbeknownst to me so I had to cancel at their location. I called and was told I could not receive a refund because it's against their policy. They told me it's posted on their website and I told them I didn't use their website to contact them or book this party. I told them I was never informed of this policy at all during booking. They took my Money and never divulged the terms of the agreement. Please let me know if there is anything you can do to help. The birthday party was going to be on the 17th of December at 5pm to 7pm. They took a 100 dollar deposit
    Read More

    Customer Reviews

    1 Customer Reviews

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    How BBB Processes Complaints and Reviews

    Start a Review

    Most Recent Customer Review

    Elaine D

    1 star

    07/31/2022

    2563+4I left a year ago against my will: Owner refused to RENEW my membership via September (2021): claimed member complaints were issued against me: I was refused an Appeal/Ability to defend myself against allegations by unknown persons. Federal Law dictates complaints CAN NOT be used against DISABLED members. False Hood #1: Savino mislead me about his (murky) pool being clean, using more chemicals. In reality, too many people were using (small pool), it was FILTHY! Hair/debris everywhere & I saw the hotel blame Savino & his parties for the filth in the water; Misrepresentation #1: Savino sold me a membership excluding information about motel guests being drug addicted or mentally impaired. I was paying $35.00 a month to feel unsafe, being unable to get out of the pool on my own; Misrepresentation #2: Savino sold me a membership knowing Envy's special chair upkeep would NOLT be part of his budgets; Misrepresentation #3: Allowing Savino to blame the hotel for chair repairs while Dave in turn blamed Envy. Equaling a stalemate. Both were in code violation; Federal Disability: I learned after time, Savino was investing his profits ONLY for his money making parties. While blaming the hotel for all it's breakdowns & the chair! No transparency. False Hood #2: Savino blamed the hotel when they closed down the pool due to another pipe burst & the hotel claimed Savino was supposed to repair these items. No transparency; Savino, played a game OF DISINFORMATION w me while his contractual agreement w the hotel held precedent. Neither party took repair liability: exercising misinformation, placing me at risk of injuries & did! Got a MERZA infection & put me in the hospital! Many people left after falling on slippery pool decks. I have since run into a few Envy members who advised me: Savino told them I left for the YMCA. I let them know that he forced me to leave by refusing to renew my membership & have our emails. Discriminated Against Envy Member,

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