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ComplaintsforGranite State Irrigation, LLC
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Complaint Details
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Initial Complaint
10/28/2021
- Complaint Type:
- Billing Issues
- Status:
- Answered
Company was hired by the builder to install lawn irrigation in our housing development, as the house is less than 2 years old. There was a leak in our system causing our water bill to go from an average of 35 dollars per month to over 180 dollars. I had the water company replace the meter, and test it at my expense. Granite State was called & came out numerous times throughout the summer of 2021, but could find no leak. They replaced spray heads, saying they were defective (but not leaking), and tried to get us to pay for the replacement of defective spray heads (which should have been covered by the warranty). Called another irrigation service company and the tech found the leak within 3 minutes of arriving!! When Granite State Irrigation did our installation, they left all fittings on the manifold from the main water line very loose, not even hand tight. The newly hired tech tightened all the fittings and found one was barely connected,and the system does not leak. When we contacted Granite State about this, his reply was, "That is wonderful they found a manufacturer possible issue. It does happen. Hopefully it stays sealed could be bad O-rings." The leak was NOT caused by any manufacturer defect, it was caused by poor workmanship from Granite State Irrigation. This has caused me to overpay hundreds of dollars in water bills, plus $75 to the company that saw the problem and easily fixed it in mere minutes. Granite State's techs were here several times and continually failed to find a leak. Also, we were cautioned us that Granite State Irrigation did not bury the lines deep enough under ground. Because the lines are so close to the surface, they are vulnerable to mowing, plowing and other yard maintenance. The company's response to my complaints was to block my phone number and to tell me to have a nice day. When I put this in a review, the also replied with "Have a nice day". This tells me that they have no intentions to be accountable for their actions.Business response
11/18/2021
Business Response /* (1000, 5, 2021/10/29) */ We are a family owned small business with exponential growth due to our work ethic. Not going to argue with ****. He has been very rude and somewhat threatening to our field and office staff. Due to that we fired him as a customer and this is how he responds. Have a blessed day Consumer Response /* (3000, 7, 2021/11/01) */ (The consumer indicated he/she DID NOT accept the response from the business.) Their response is laughable. A business does not "fire" a customer, and if that WERE true, why did they solicit my business again, recently, to winterize the system? As for the alleged threat, they blocked my driveway while servicing a neighbor. When they refused to move their truck, I did THREATEN to have the truck towed by the police. Business Response /* (4000, 11, 2021/11/16) */ Oh my goodness. Lost for words. Misery loves company and I will not join Mr Levy in this misery. I stand by my remarks from before. I was threatened by him, my staff was talked down to by him. My wife was treated with the utmost disrespect and he was fired. Any email after he was fired was automated. He has since been removed from our mailing list. Have an amazing Thanksgiving and a beautiful Christmas. Regards Arnold Consumer Response /* (4200, 13, 2021/11/17) */ (The consumer indicated he/she DID NOT accept the response from the business.) I was fired? This guy is delusional. I never worked for this company. Our HOA has decided NOT to use this company any longer, and it is GRANITE STATE IRRIGATION that was fired. They fouled up by leaving connections loose, and claimed it was a factory defect. His response to any further inquiries was "Have a blessed day". As for threatening, his truck blocked my driveway, preventing me from going to work. He refused to move it and yes, I did THREATEN to have it towed.
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Customer Complaints Summary
1 total complaints in the last 3 years.
0 complaints closed in the last 12 months.