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Find a Location

Massage Envy has 1 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

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    Business ProfileforMassage Envy

    Massage Therapist

    At-a-glance

    Customer Reviews

    This business has 0 reviews

    Customer Complaints

    3 complaints closed in last 3 years

    2 complaints closed in last 12 months

    Customer Reviews are not used in the calculation of BBB Rating

    Reasons for BBB Rating

    Overview

    Massage Envy Spas offer easy access to massages, spa facials, Murad® products and more at hundreds of locations nationwide.

    Products & Services

    Therapeutic Massage
    Murad Facials
    Memberships Available

    Business Details

    Location of This Business
    377 S Willow St, Manchester, NH 03103-5758
    BBB File Opened:
    3/11/2010
    Years in Business:
    16
    Business Started:
    6/26/2008
    Date of New Ownership:
    4/27/2016
    Business Incorporated:
    4/27/2016
    Licensing Information:
    This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.
    BBB records show a license number of 3418MT for this business, issued by New Hampshire Office of Professional Licensure - Board of Barbering, Cosmetology, and Esthetics

    These agencies may include:

    New Hampshire Office of Professional Licensure - Board of Barbering, Cosmetology, and Esthetics

    7 Eagle Sq

    Concord NH 03301

    (603) 271-2152

    https://www.oplc.nh.gov/board-barbering-cosmetology-and-esthetics

    BBB records show a license number of 3264MT for this business, issued by New Hampshire Office of Professional Licensure - Board of Barbering, Cosmetology, and Esthetics

    These agencies may include:

    New Hampshire Office of Professional Licensure - Board of Barbering, Cosmetology, and Esthetics

    7 Eagle Sq

    Concord NH 03301

    (603) 271-2152

    https://www.oplc.nh.gov/board-barbering-cosmetology-and-esthetics

    BBB records show a license number of 3594MT for this business, issued by New Hampshire Office of Professional Licensure - Board of Barbering, Cosmetology, and Esthetics

    These agencies may include:

    New Hampshire Office of Professional Licensure - Board of Barbering, Cosmetology, and Esthetics

    7 Eagle Sq

    Concord NH 03301

    (603) 271-2152

    https://www.oplc.nh.gov/board-barbering-cosmetology-and-esthetics

    BBB records show a license number of 3171MT for this business, issued by New Hampshire Office of Professional Licensure - Board of Barbering, Cosmetology, and Esthetics

    These agencies may include:

    New Hampshire Office of Professional Licensure - Board of Barbering, Cosmetology, and Esthetics

    7 Eagle Sq

    Concord NH 03301

    (603) 271-2152

    https://www.oplc.nh.gov/board-barbering-cosmetology-and-esthetics

    BBB records show a license number of 3256MT for this business, issued by New Hampshire Office of Professional Licensure - Board of Barbering, Cosmetology, and Esthetics

    These agencies may include:

    New Hampshire Office of Professional Licensure - Board of Barbering, Cosmetology, and Esthetics

    7 Eagle Sq

    Concord NH 03301

    (603) 271-2152

    https://www.oplc.nh.gov/board-barbering-cosmetology-and-esthetics

    BBB records show a license number of 3761MT for this business, issued by New Hampshire Office of Professional Licensure - Board of Barbering, Cosmetology, and Esthetics

    These agencies may include:

    New Hampshire Office of Professional Licensure - Board of Barbering, Cosmetology, and Esthetics

    7 Eagle Sq

    Concord NH 03301

    (603) 271-2152

    https://www.oplc.nh.gov/board-barbering-cosmetology-and-esthetics

    BBB records show a license number of 1007MT for this business, issued by New Hampshire Office of Professional Licensure - Board of Barbering, Cosmetology, and Esthetics

    These agencies may include:

    New Hampshire Office of Professional Licensure - Board of Barbering, Cosmetology, and Esthetics

    7 Eagle Sq

    Concord NH 03301

    (603) 271-2152

    https://www.oplc.nh.gov/board-barbering-cosmetology-and-esthetics

    BBB records show a license number of 3866MT for this business, issued by New Hampshire Office of Professional Licensure - Board of Barbering, Cosmetology, and Esthetics

    These agencies may include:

    New Hampshire Office of Professional Licensure - Board of Barbering, Cosmetology, and Esthetics

    7 Eagle Sq

    Concord NH 03301

    (603) 271-2152

    https://www.oplc.nh.gov/board-barbering-cosmetology-and-esthetics

    BBB records show a license number of 7367MT for this business, issued by New Hampshire Office of Professional Licensure - Board of Barbering, Cosmetology, and Esthetics

    These agencies may include:

    New Hampshire Office of Professional Licensure - Board of Barbering, Cosmetology, and Esthetics

    7 Eagle Sq

    Concord NH 03301

    (603) 271-2152

    https://www.oplc.nh.gov/board-barbering-cosmetology-and-esthetics

    BBB records show a license number of 4030MT for this business, issued by New Hampshire Office of Professional Licensure - Board of Barbering, Cosmetology, and Esthetics

    These agencies may include:

    New Hampshire Office of Professional Licensure - Board of Barbering, Cosmetology, and Esthetics

    7 Eagle Sq

    Concord NH 03301

    (603) 271-2152

    https://www.oplc.nh.gov/board-barbering-cosmetology-and-esthetics

    BBB records show a license number of 3550MT for this business, issued by New Hampshire Office of Professional Licensure - Board of Barbering, Cosmetology, and Esthetics

    These agencies may include:

    New Hampshire Office of Professional Licensure - Board of Barbering, Cosmetology, and Esthetics

    7 Eagle Sq

    Concord NH 03301

    (603) 271-2152

    https://www.oplc.nh.gov/board-barbering-cosmetology-and-esthetics

    BBB records show a license number of 7193MT for this business, issued by New Hampshire Office of Professional Licensure - Board of Barbering, Cosmetology, and Esthetics

    These agencies may include:

    New Hampshire Office of Professional Licensure - Board of Barbering, Cosmetology, and Esthetics

    7 Eagle Sq

    Concord NH 03301

    (603) 271-2152

    https://www.oplc.nh.gov/board-barbering-cosmetology-and-esthetics

    BBB records show a license number of 4059MT for this business, issued by New Hampshire Office of Professional Licensure - Board of Barbering, Cosmetology, and Esthetics

    These agencies may include:

    New Hampshire Office of Professional Licensure - Board of Barbering, Cosmetology, and Esthetics

    7 Eagle Sq

    Concord NH 03301

    (603) 271-2152

    https://www.oplc.nh.gov/board-barbering-cosmetology-and-esthetics

    BBB records show a license number of 6092MT for this business, issued by New Hampshire Office of Professional Licensure - Board of Barbering, Cosmetology, and Esthetics

    These agencies may include:

    New Hampshire Office of Professional Licensure - Board of Barbering, Cosmetology, and Esthetics

    7 Eagle Sq

    Concord NH 03301

    (603) 271-2152

    https://www.oplc.nh.gov/board-barbering-cosmetology-and-esthetics

    BBB records show a license number of 7360MT for this business, issued by New Hampshire Office of Professional Licensure - Board of Barbering, Cosmetology, and Esthetics

    These agencies may include:

    New Hampshire Office of Professional Licensure - Board of Barbering, Cosmetology, and Esthetics

    7 Eagle Sq

    Concord NH 03301

    (603) 271-2152

    https://www.oplc.nh.gov/board-barbering-cosmetology-and-esthetics

    BBB records show a license number of 6168MT for this business, issued by New Hampshire Office of Professional Licensure - Board of Barbering, Cosmetology, and Esthetics

    These agencies may include:

    New Hampshire Office of Professional Licensure - Board of Barbering, Cosmetology, and Esthetics

    7 Eagle Sq

    Concord NH 03301

    (603) 271-2152

    https://www.oplc.nh.gov/board-barbering-cosmetology-and-esthetics

    BBB records show a license number of 3619MT for this business, issued by New Hampshire Office of Professional Licensure - Board of Barbering, Cosmetology, and Esthetics

    These agencies may include:

    New Hampshire Office of Professional Licensure - Board of Barbering, Cosmetology, and Esthetics

    7 Eagle Sq

    Concord NH 03301

    (603) 271-2152

    https://www.oplc.nh.gov/board-barbering-cosmetology-and-esthetics

    BBB records show a license number of 6146MT for this business, issued by New Hampshire Office of Professional Licensure - Board of Barbering, Cosmetology, and Esthetics

    These agencies may include:

    New Hampshire Office of Professional Licensure - Board of Barbering, Cosmetology, and Esthetics

    7 Eagle Sq

    Concord NH 03301

    (603) 271-2152

    https://www.oplc.nh.gov/board-barbering-cosmetology-and-esthetics

    BBB records show a license number of 6141MT for this business, issued by New Hampshire Office of Professional Licensure - Board of Barbering, Cosmetology, and Esthetics

    These agencies may include:

    New Hampshire Office of Professional Licensure - Board of Barbering, Cosmetology, and Esthetics

    7 Eagle Sq

    Concord NH 03301

    (603) 271-2152

    https://www.oplc.nh.gov/board-barbering-cosmetology-and-esthetics

    BBB records show a license number of 7116MT for this business, issued by New Hampshire Office of Professional Licensure - Board of Barbering, Cosmetology, and Esthetics

    These agencies may include:

    New Hampshire Office of Professional Licensure - Board of Barbering, Cosmetology, and Esthetics

    7 Eagle Sq

    Concord NH 03301

    (603) 271-2152

    https://www.oplc.nh.gov/board-barbering-cosmetology-and-esthetics

    BBB records show a license number of 7148MT for this business, issued by New Hampshire Office of Professional Licensure - Board of Barbering, Cosmetology, and Esthetics

    These agencies may include:

    New Hampshire Office of Professional Licensure - Board of Barbering, Cosmetology, and Esthetics

    7 Eagle Sq

    Concord NH 03301

    (603) 271-2152

    https://www.oplc.nh.gov/board-barbering-cosmetology-and-esthetics

    BBB records show a license number of 309MT for this business, issued by New Hampshire Office of Professional Licensure - Board of Barbering, Cosmetology, and Esthetics

    These agencies may include:

    New Hampshire Office of Professional Licensure - Board of Barbering, Cosmetology, and Esthetics

    7 Eagle Sq

    Concord NH 03301

    (603) 271-2152

    https://www.oplc.nh.gov/board-barbering-cosmetology-and-esthetics

    BBB records show a license number of 2719MT for this business, issued by New Hampshire Office of Professional Licensure - Board of Barbering, Cosmetology, and Esthetics

    These agencies may include:

    New Hampshire Office of Professional Licensure - Board of Barbering, Cosmetology, and Esthetics

    7 Eagle Sq

    Concord NH 03301

    (603) 271-2152

    https://www.oplc.nh.gov/board-barbering-cosmetology-and-esthetics

    BBB records show a license number of 6001MT for this business, issued by New Hampshire Office of Professional Licensure - Board of Barbering, Cosmetology, and Esthetics

    These agencies may include:

    New Hampshire Office of Professional Licensure - Board of Barbering, Cosmetology, and Esthetics

    7 Eagle Sq

    Concord NH 03301

    (603) 271-2152

    https://www.oplc.nh.gov/board-barbering-cosmetology-and-esthetics

    BBB records show a license number of 7358MT for this business, issued by New Hampshire Office of Professional Licensure - Board of Barbering, Cosmetology, and Esthetics

    These agencies may include:

    New Hampshire Office of Professional Licensure - Board of Barbering, Cosmetology, and Esthetics

    7 Eagle Sq

    Concord NH 03301

    (603) 271-2152

    https://www.oplc.nh.gov/board-barbering-cosmetology-and-esthetics

    BBB records show a license number of 1656MT for this business, issued by New Hampshire Office of Professional Licensure - Board of Barbering, Cosmetology, and Esthetics

    These agencies may include:

    New Hampshire Office of Professional Licensure - Board of Barbering, Cosmetology, and Esthetics

    7 Eagle Sq

    Concord NH 03301

    (603) 271-2152

    https://www.oplc.nh.gov/board-barbering-cosmetology-and-esthetics

    BBB records show a license number of 30570 for this business, issued by New Hampshire Office of Professional Licensure - Board of Barbering, Cosmetology, and Esthetics

    These agencies may include:

    New Hampshire Office of Professional Licensure - Board of Barbering, Cosmetology, and Esthetics

    7 Eagle Sq

    Concord NH 03301

    (603) 271-2152

    https://www.oplc.nh.gov/board-barbering-cosmetology-and-esthetics

    BBB records show a license number of 30733 for this business, issued by New Hampshire Office of Professional Licensure - Board of Barbering, Cosmetology, and Esthetics

    These agencies may include:

    New Hampshire Office of Professional Licensure - Board of Barbering, Cosmetology, and Esthetics

    7 Eagle Sq

    Concord NH 03301

    (603) 271-2152

    https://www.oplc.nh.gov/board-barbering-cosmetology-and-esthetics

    Type of Entity:
    Limited Liability Company (LLC)
    Alternate Business Name
    • Pashi and Me Holdings LLC
    Business Management
    • Lauren Valentine, Account Manager
    Contact Information

    Principal

    • Lauren Valentine, Account Manager

    Customer Contact

    • Lauren Valentine, Account Manager
    Additional Contact Information

    Fax Numbers

    • (603) 518-5113
      Primary Fax

    Customer Complaints

    3 Customer Complaints

    Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

    File a Complaint

    Most Recent Customer Complaint

    01/16/2024

    Complaint Type:
    Product Issues
    Status:
    Answered
    I have a Massage Envy membership since before the Pandemic. I would go 1-2 times a month. In 2020, the pandemic happened and we had to move for financial reasons. Where we moved did not have a local Massage Envy (as well as the pandemic) so I was unable to use my credits, so they built up. I have tried to cancel and get a refund a couple times over the years, but they said I would loose all my massages saved up and no refunds allowed. They owe me about $2000 in monthly membership fees. The closest Massage Envy is over 40 minutes away (Manchester, NH) and scheduling is a nightmare. Nothing is available on the weekend, and finding 90 minute massages, which almost justifies the 80 minute commute are hard to get. At one point I have weekly massages scheduled, but I guess the person who was doing the massages quit or left the company, so all my appointments were cancelled. They gave me another option of paying $20/mo to use the credits I already paid for. I just want a refund and to cancel my membership. I would like to be able to open an account in the future if they open a branch in Concord, NH, but Manchester is too far and inconvenient. I reached out to them and tried to resolve but they are a wall. I attached our correspondence.
    Read More

    Customer Reviews

    0 Customer Reviews

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    How BBB Processes Complaints and Reviews

    Start a Review

    Local BBB

    BBB Serving New Hampshire

    BBB Reports On

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