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Complaint Details
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Initial Complaint
11/08/2021
- Complaint Type:
- Product Issues
- Status:
- Answered
My Daughter purchased a car from Auto Fair Ford and returned it 2 days after picking the car up, she was told that she had 5 days to return, I am also cosigner on the loan. She was told at the time a check would be issued and sent to us. The check has never been received and we have been told twice that a check has been sent. Numerous emails and phone messages have been left with no response from the Business Manager. She was also told when she returned to return the car she purchased and pick up her old car they didn't know where her title was causing her to sit and wait at the dealership for hours.Business response
11/23/2021
Business Response /* (1000, 5, 2021/11/09) */ This matter has been resolved.Initial Complaint
10/04/2021
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
I bought a 2014 Ford Escape on Sept. 3rd from Autofair Ford for $24k (They told me it would be around $18k and I found out I actually paid $24k after I went through and read all of the paperwork at home). The first day the car was messing up, it wouldn't go when I pushed on the gas. My brother in law, a mechanic, said it has a bad transmission. I brought it back to the dealership, and they confirmed it had a bad transmission, and they had it for over 2 weeks fixing it, trying to make sure it would be over the time limit to get a refund. I got it back it was still messing up, even worse. I brought it back within an hour and they had it over another week fixing it. When I got it back it was still not working properly and I told them I don't want it I want my money back and they refused. I had the car less than a month at this time and had it less than a week even in my possession! They said all I can do is trade it in and they'll value it at $17k, after selling it to me for $24k!!!Business response
10/26/2021
Business Response /* (1000, 5, 2021/10/07) */ This matter has been resolved
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Customer Complaints Summary
22 total complaints in the last 3 years.
8 complaints closed in the last 12 months.