Business ProfileforSpotOn Fence

We purchased a SpotOn collar in February of 2023. That original collar worked perfectly up to the point when the battery became disconnected from the collar and would no longer charge. We contacted SpotOn and returned the collar for inspection. They determined that the collar could not be fixed, and they sent us a different collar. I am unsure if this is a refurbished collar, but this "new" collar doesn't work. It does not shock properly. Much to the SpotOn technician's disdain, I tested the collar on my arm. I figure if I'm going to put something like this on my dog, I better be willing to put it on myself. I got the collar all the way up to a 10 static correction and all I felt was a little ****** on my skin from one prong. We have contacted SpotOn twice in regard to this issue and have sent the collar back both times. Each time they hook it up to a computer and send it back saying there's nothing wrong. We have followed all the instructions that we have been given to get this collar to work to no avail and our dog continues to walk right through the fence unfazed even with the static correction set at a 30. The original collar stopped him in his tracks. SpotOn refuses to believe that there is an issue with this collar and continues to make us feel as though we're the ones who are wrong. They continue to say the collar is working properly because that's what their computer tells them. We still have no resolution in regard to this issue and when we contact SpotOn, they now tell us that we are going to be charged for sending the collar in for them to continue to check. We spent over $1,300.00 on this collar, and it doesn't work. At this point, we do not recommend this collar to anyone. If SpotOn could get this collar working properly or replace this collar with a new working collar, like the original collar we purchased, that would be wonderful. Our dog is now being tied up every day because we can't trust the collar to keep him contained.