Skip to main content

Cookies on BBB.org

We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Cookie Preferences

Many websites use cookies or similar tools to store information on your browser or device. We use cookies on BBB websites to remember your preferences, improve website performance and enhance user experience, and to recommend content we believe will be most relevant to you. Most cookies collect anonymous information such as how users arrive at and use the website. Some cookies are necessary to allow the website to function properly, but you may choose to not allow other types of cookies below.

Necessary Cookies

What are necessary cookies?
These cookies are necessary for the site to function and cannot be switched off in our systems. They are usually only set in response to actions made by you that amount to a request for services, such as setting your privacy preferences, logging in or filling in forms. You can set your browser to block or alert you about these cookies, but some parts of the site will not work. These cookies do not store any personally identifiable information.

Necessary cookies must always be enabled.

Functional Cookies

What are functional cookies?
These cookies enable the site to provide enhanced functionality and personalization. They may be set by us or by third party providers whose services we have added to our pages. If you do not allow these cookies, some or all of these services may not function properly.

Performance Cookies

What are performance cookies?
These cookies allow us to count visits and traffic sources so we can measure and improve the performance of our site. They help us to know which pages are the most and least popular and see how visitors move around the site. All information these cookies collect is aggregated and therefore anonymous. If you do not allow these cookies we will not know when you have visited our site, and will not be able to monitor its performance.

Marketing Cookies

What are marketing cookies?
These cookies may be set through our site by our advertising partners. They may be used by those companies to build a profile of your interests and show you relevant content on other sites. They do not store personal information directly, but are based on uniquely identifying your browser or device. If you do not allow these cookies, you will experience less targeted advertising.

Find a Location

PillPack, LLC has 1 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

    Country
    Please enter a valid location.
    • PillPack, LLC

      250 Commercial St STE 2012 Manchester, NH 03101-1118

      BBB Accredited Business

    Business ProfileforPillPack, LLC

    Pharmacy
    BBB accredited business

    At-a-glance

    Customer Reviews

    1.33/5stars

    Average of 33 Customer Reviews

    Customer Complaints

    31 complaints closed in last 3 years

    12 complaints closed in last 12 months

    BBB Rating & Accreditation

    Accredited Since: 8/6/2014

    Years in Business: 12

    Customer Reviews are not used in the calculation of BBB Rating

    Reasons for BBB Rating

    Related Categories

    Overview

    This company offers mailed pharmaceuticals.

    Business Details

    Location of This Business
    250 Commercial St STE 2012, Manchester, NH 03101-1118
    BBB File Opened:
    8/4/2014
    Years in Business:
    12
    Business Started:
    7/16/2012
    Business Incorporated:
    2/22/2013
    Accredited Since:
    8/6/2014
    Licensing Information:
    This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.
    BBB records show a license number of 0796 for this business, issued by New Hampshire Office Of Professional Licensure - Board Of Pharmacy. The expiration date of this license is 12/31/2024.

    These agencies may include:

    New Hampshire Office Of Professional Licensure - Board Of Pharmacy

    7 Eagle Sq

    Concord NH 03301

    (603) 271-2152

    https://www.oplc.nh.gov/board-pharmacy

    Type of Entity:
    Corporation
    Alternate Business Name
    • PillPack's Pharmacy Service
    Business Management
    • Ms. Samantha "Sam" Link, Marketing Specialist
    Contact Information

    Principal

    • Ms. Samantha "Sam" Link, Marketing Specialist

    Customer Contact

    • Mr. Timothy J. Parker, President
    • Ms. Jacquelyn Miller, Vice President of Corporate Communication
    • Ms. Siena Chang
    • Ms. Samantha "Sam" Link, Marketing Specialist
    Additional Contact Information

    Phone Numbers

    Customer Complaints

    31 Customer Complaints

    Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

    File a Complaint

    Most Recent Customer Complaint

    06/19/2024

    Complaint Type:
    Product Issues
    Status:
    Answered
    I have asked for my copayments to be in record as approved regardless of the amount at least ***************************** approve everything individually and they only send it by email which gets buried and goes unseen. Most recently, they decided to not send my diabetes medication. I just cant understand why they make this so difficult. I just want my standing approval so I dont have to skip my medication ever again!!!
    Read More

    Customer Reviews

    33 Customer Reviews

    What do you think? Share your review.

    How BBB Processes Complaints and Reviews

    Start a Review

    Most Recent Customer Review

    Carson S

    1 star

    06/03/2024

    It's absolutely the worst company to deal with. They lost my 90-day supply of medication costing me another trip to the doctor and a $225 doctor visit fee to get re-evaluated and a new prescription put in. (Because you can't just tell a doctor it was lost in shipping and magically get a new prescription these days.) And to top it all off they used up 90 days' worth of my prescription benefits so I also have to pay $185 to the local pharmacy to get my pills. $410 out of my pocket for their carelessness. They are so out of touch with reality that it isn't even funny.

    Local BBB

    BBB Serving New Hampshire

    BBB Reports On

    BBB reports on known marketplace practices.

    BBB Business Profiles may not be reproduced for sales or promotional purposes.

    BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

    When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

    BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.

    As a matter of policy, BBB does not endorse any product, service or business.