Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:08/02/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We purchased a new Forest River FR3 at the end of April 2024, and took physical delivery May 8th 2024. The unit was a leftover from 2023, but brand new. Upon delivery the unit had issues, but we werent that discouraged. One major issue was the fridge wasnt working, service tried to fix it that day but couldnt. They said they would order the part and call us to schedule repair. We never got the call. We called them with lackluster communication and got unit in late June without fixing anything. Then everything got a little more complicated because we started having additional problems, a lot of problems. The fridge started leaking and ruined the wood underneath it. The shower leaks and has ruined basically the entire cabinet in bathroom because service department hasnt addressed issue despite having unit in for other issues. Weve had external water intrusions that number 3-4 at this time and 2 have been temporarily fixed but not permanently fixed. Our fridge is still broken, our awning arm is broken, our stove doesnt work properly our countertop in bathroom is gauged. All of this is known by the assistant service manager who states that they are awaiting approval for everything. However, the longer it all sits the more damage the unit is incurring. Weve physically had this unit for less 90 days and Campers Inn has had it for at least 15 days of that, with minimal resolution to any of our issues. We cant use the shower, drive in the rain (leaking drivers window) have shade from the awning, have a properly functioning fridge or stove and question if the uptick in my sons allergies could be related to the possible growth of mold on the soggy wood in the unit. Hes allergic to mold. Our current line item list is somewhere in the high 20s.

  Business Response

  Date: 08/06/2024

  I just spoke with the customer yesterday about the fact that I've forwarded their complaints on to decision makers at ************ as well as Campers Inn.  I am just waiting to hear back. I will contact them as soon as I have an answer.

  Customer Answer

  Date: 08/06/2024

  Spoke with GM yesterday and awaiting call back to discuss further options. 

• Initial Complaint

  Date:07/17/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We purchased a Class C motorhome from ************ in May of 2023. This was a new ($110,000) unit with a full warranty. Upon delivery of the unit, we found several defects in the unit. Many of them were resolved after a few attempts. These issues included missing screws, uneven drawers, compartments and refrigerator, and leaky plumbing. The biggest issue is a faulty TPMS (tire pressure monitoring system) sensor. This is a safety issue because we can never be sure if we actually have low pressure or if it's just the sensor. We can't be confident that this unit is safe to drive when the sensor turns on repeatedly. They have made SEVEN unsuccessful attempts to fix this. In most cases we needed to drop off and pick up the unit, wasting hours of time and gas money. (A tank of gas was provided after several trips to another location to try to repair it. )On multiple occasions the camper was left on the lot without being serviced for weeks and even months at a time. Our current attempt has had the ** in their possession for over 2 months and they still have not obtained the parts to fix it. They have had the unit in their possession for at least 8 out of the 13 months that we have owned it. It is impossible to get timely responses from the Merrimack location and the company's ********* *********** having to place multiple calls and emails and even showing up and waiting for hours to be seen. Clearly, they don't "Care". We've missed out on several opportunities to travel with our family and have had to rent hotel rooms because we didn't have a functioning **.

  Business Response

  Date: 07/19/2024

  Just spoke with the customer and let him know we are going after the factory on his behalf because of the issues he has had.  I am also confirming the parts are ordered and getting them fast tracked to the dealership.

  Customer Answer

  Date: 07/26/2024

   
  Complaint: 22003001
  
  I do not accept the business's response as a resolution to my complaint because: ******'s Inn has not followed through with the proposed solution provided to me via phone call on 7/19/2024. 

  I have not received any updates this week on the progress associated with "going after the factory on my behalf because of the issues I have had".  

  I also have not received "confirmation the parts are ordered and getting them fast tracked to the dealership."

  Despite my attempts to get status updates from Camper's Inn, there has been no updates provided and no resolution of the **** issue since the Motorhome's initial delivery on June 20, 2023. 

  Sincerely,
  
  *****************************

  Business Response

  Date: 07/30/2024

  I spoke with **** and gave him an update on parts.  Service called and left a Voicemail to set up a service appointment since the parts were in.  I'm not sure why **** and the service department have not communicated, but I will have them reach back out.

• Initial Complaint

  Date:05/23/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Dale See attached photos showing some of the issues we have with the camper we picked up and was supposed to be ready and inspected. We purchased the unit on 2/25/24 and discussed with you several items that needed to be addressed, you assured us your delivery and service team will take care of everything and inspect the camper before delivery. On 3/25/24 we dropped off our truck to have the hitch installed, while the truck was there for a week no one every hooked the truck and camper up to see if it was riding level, which when we finally picked it up it wasn’t and Warren had to lower the hitch on truck side before we left. On 3/30/24 we had orientation at which time the camper still wasn’t ready for pickup as items weren’t fixed, we were told parts were due in and everything would be repaired the following week, Island panel, Dining slide facia, remotes, shower hose, owner’s manual etc… We scheduled pick up 4/20/24, 3 weeks after orientation and 8 weeks after purchase plenty of time to take care of any problems. We showed up on 4/20/24 to a surprise no one was aware were picking up our camper, after a few conversations the unit was pulled out front and we where told there’s your unit, I asked for someone to come out and review the fifth wheel hook-up, This is where Warren was very helpful, including lowering the truck side to tow level. While driving home we noticed the skirts and wheel wells flapping in the breeze, once home we thoroughly inspected the unit to find several loose and missing screws and safety issues. 1. Cover on AC unit loose and not locked in properly. 2. Dome over shower caulking seal was cracked and open, will check the inner dome for water damage 3. Slide out skirts missing screws and loose brackets. 4. Plastic wheel skirts missing screws. 5. Awning pulling out of mounting rail. 6. Interior trim under stairs falling off. 7. Facia on dining slide warped. 8. Island panel scratched. 9. Missing fireplace remote 10. Missing outdoor shower hose.

  Business Response

  Date: 05/24/2024

  I apologize that your RV hasn't been made right yet.  I did check with parts and most everything has arrived.  The only thing we are waiting for are the remotes for the Fireplace that should be in next week.  I will have service call to schedule you to drop your Camper so we can complete the necessary repairs.

  Customer Answer

  Date: 05/25/2024

  
  Complaint: ********
  
  I do not accept the business's response as a resolution to my complaint because: [You must provide details of why you are not satisfied with this resolution. If you do not enter a reason for your rejection, your complaint will be closed as Answered.]

  We have been calling and emailing for 3 months and only when BBB send over our concerns did they call us to let us know some items are in and just waiting on remotes 

  once all items are repaired ,replaced, and we’re compensated for time and materials we had to purchase to make repairs due to inadequate prep and inspection will we close this complaint 

  we just received the outdoor shower hose in the mail without a shower head and it doesn’t even fit our RV what a joke they don’t care about us after the sale,
  

  
  Sincerely,
  
  **** ********

  Business Response

  Date: 05/29/2024

  I will once again have service reach out.  If a part was sent to you wrong, it is because the factory sent us the wrong part and we will get with them to handle the situation.

  Customer Answer

  Date: 05/29/2024

  
  Complaint: ********
  
  I do not accept the business's response as a resolution to my complaint because: [You must provide details of why you are not satisfied with this resolution. If you do not enter a reason for your rejection, your complaint will be closed as Answered.]
  Why don’t you make it right and stop with the ********  just make it right we spent $60,000 

  The salesman Dale even told us he took the part (hose) from another camper 

  if this doesn’t get resolved this week I’ll be reaching out to the Attorney General, 
  Sincerely,
  
  **** ********

  Customer Answer

  Date: 06/26/2024

  Campers inn refused to compensate me or even consider compensation for the repairs needed to the camper 

  they let a not inspected and repaired and unsafe unit leave there possession 

   

• Initial Complaint

  Date:12/27/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I took delivery of my new RV in April. At that time, the technicians installed the front license plate with a bracket I provided. Upon driving home the dash displayed a message saying pre-collision sensor was blocked. When I made an appointment to bring the RV back in June for that and other issues, I was told "That's a Ford chassis issue." (photo of incorrect placement) I was unable to get it to a Ford dealer until October At that time, I was informed the plate had been screwed over the sensor, The cost to remediate was $418.90 (receipt photo). As directed by Camper's Inn Service Department, I submitted documentation October 19, 2023. I called in November to check status and was told the e-mail was never received. I submitted it again that day. Since then I have made repeated calls, and sent e-mails, all of which go unanswered,

  Business Response

  Date: 12/27/2023

  I already approved this refund to get sent to the customer.  One of the service managers should be reaching out to let you know.

  Customer Answer

  Date: 01/10/2024

  Campers Inn again offered to process the check immediately. Have still not received it. 

• Initial Complaint

  Date:10/02/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Purchased a 2023 Grand design momentum 5th wheel camper. Did a walk through with the delivery manager at time of pick up. Pointed out several things wrong with camper including the application of environmental protection product applied to interior and exterior of coach. We spent 4 hours there that day and we would return at a later date when all the parts were in to correct the issues. Several weeks later we received notice that all our warranty parts were in and cancelled a camping trip to have them addressed. We left the camper there for over a week and a half to complete the repairs. Upon arriving to pick up camper we reviewed the work done to camper and found things that were not completed such as refrigerator was still not adjusted and damaged to fabric on our coach. We documented with service advisor Joe and made another appointment to wait this time. Upon waiting 4 hours for camper to get rectified we towed it home and began to empty and close it up for winter and found damage to refrigerator and trim piece and when slide out is in for towing the refrigerator rubs the kitchen counter. I sent several emails and typical response was none. Tried calling several times and left numerous messages to no avail. After several attempts my wife called and got in touch with Steve. I expressed my concerns, and they stated that i would have to bring the camper back to the dealership to have it looked at. I explained to him that the rv was already winterized and stored and we did not feel that we should have to tow it to them at our expense since it was their service department that caused the damage!!! Steve stated that they do not have a mobile technician available and could not provide one. I reiterated again of the camper status and if he could talk to the service manager to find a solution. To this date no one has contacted me or my wife regarding this matter!

  Business Response

  Date: 10/03/2023

  I apologize that your Camper still has unrectified issues.  I will have my service department reach out to you to come up with the fastest solution.

• Initial Complaint

  Date:06/29/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Purchased 2023 grand design Reflection ****** wheel from Campers Inn Merrimack NH. In Early May 2023. The trailer was delivered and replaced our 2018 Embrace 280 EL in late May 2023 after our walk thru inspection was conducted we had the trailer delivered and placed on our perment site a few miles away from the Merrimack location.The sales team in Merrimack was very helpful and assisted my family The finance was great. Several days after the delivery the defect problems started having owned the trailer for less the two weeks .Both defect issues and extra fees for a leveling requirement which were not required ! Were paid out of pocket to level the camper on our permanent site and level it. When the trailer arrived the driver stated that we did not need to buy the extra supplies because the trailer had an auto leveling package but the sales agreement still requested all fees to be paid in full. A few days later we noticed that the wall board and tape had flexed and pulled away from the wall in the bedroom slider causing the trim to pull away from the wall board and buckle. Several pictures and phone voice messages were left to include emails with the service department regarding the issue in late May thru June and from the 2- 13th with no return call. Finally I received a call from Steve who was fair but stated we would have to return the trailer for possible repairs because off site service calls were not done at Campers Inn any longer. I informed him that my trailer was delivered to a permanent site and could not be moved back to there location which was less than 20 miles away. I stated I would work with them just to get the repairs completed before it became a larger issue. on June 23 I sent an additional email informing Steve that now the one of the two power awnings would not retract fully. I was promptly asked if the arms were bent or if i had left the awning open in the last storms and that they may bend if left open. Owning trailers for several

  Business Response

  Date: 07/14/2023

  I have asked my service department to look into hiring an outside roadcall technician to get to your site to evalutate the repairs.  I will have them contact you shortly.

• Initial Complaint

  Date:06/27/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I bought a new motor home from Camper's inn. When I picked it up the options quoted on my sales receipt were not installed. The automatic levelers, the lock for the refrigerator and the plumbing leaked which shorted out the electrical, caulking in the shower is not properly applied so it leaks as well as the tire sensors being faulty. I made them aware of these issues and brought it in for service it was there for a week, and nothing was done. The reason I was given is the parts are on back order or we have to order them and that could take a while. So, when I camp, I cannot get it level which make the refridge doors do not sit right thus losing food and when i sleep blood rushes to my head. I should not have these issues with a $148000 Dollar item. The service people are not truthful and give you a song and dance. After reading some of the complaints to the better business bureau it looks like I am not the only one that is very dissatisfied with campers Inn service. I wish I would have read the complaints before buying.

  Business Response

  Date: 06/27/2023

  We are aware of the warrantied issues you have had with your motorhome and are working with the factory directly to correct those issues.  Unfortunately, we do not have the parts on hand to correct all of the issues.  The Jacks that were not installed by the factory have been on order and we will schedule the installation as soon as the parts arrive.  We will contact you to set up an appointment to get all covered issues corrected as soon as parts arrive.

• Initial Complaint

  Date:12/09/2022

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have a Jayco camper which has a 2/3 year warranty. I dropped the camper off in April, prior to the 2 year warranty running out in May. During the time of the camper being at Campers Inn a number of items needed to be repaired. After picking up the camper some items were not fixed and another failed again. I have attempted to get these fixed again under warranty but the company will not honor the previous repairs. Also, the 3 year warranty is for the structure, I have some foreign items (I believe to be screws beginning to protrude through the top roofing material. I raised this issue and Campers Inn along with Jayco are stating that this is not part of structure. I have no clue how this could not be classified as structure sinc it is under the roofing material and above the interior ceiling. All I want is for the following items to be repaired: 1. External speaker failed again. - Fix the speaker 2. Refrigerator still leaks out the front and damaged the wood trim - Fix the leak and replace the damaged trim 3. The power center needs to be checked for damage and reattached to the cabinet area 4. Refrigerator front panel needs to be replaced. - need for dealer to locate or order a new one. 5. The roof needs to be repaired so that the protrusions (and future) do not penetrate through the roof This all very simple and all under warranty.

  Business Response

  Date: 12/14/2022

  I will have service reach out to you about repairing the items that were not repaired correctly or brought to our attention before the warranty ran out and were not addressed before that.  As far as a warranty repair on the roof, that is something that would have to be approved by Jayco.  As the dealer, we do not make decisions on what is approved or denied under warranty.  We send the manufacturer pictures and descriptions of the issue and they decide whether or not it is a warrantied item.  The roof issue being repaired would have to be taken up with the manufacturer.

  Customer Answer

  Date: 12/14/2022

  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID 18545429, and find that this resolution is satisfactory to me.  I will address the roof with the manufacturer Jayco.
  
  Sincerely,
  
  ****** *******

• Initial Complaint

  Date:12/07/2022

  Type:Customer Service Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I traded my camper for a newer one. There were many issues but the main one was they scheduled me to drop off my camper and pick up my new one and then when I showed up for the appointment they did not have me on the calendar so the camper wasn't ready. I live 1.5 hours away and took a day off from work to do this. I had to leave my camper and make another appointment and when I came back I met with Gregg K********** and he offered me $500 off of our total financed. I emailed our bank information at M&T and he would issue the credit. He never did that so I contacted the "We Care" customer service center in Jacksonville FL. Since then I have emailed and called and spoke with several different people and continue to get no where. Gregg has not and will not answer any emails or calls and the company continues to ignore me. I did go back and forth with Amanda P**** the service manager via email and she assured me that I would be "taken care of" but then my last email to her and "We Care" has gone unanswered. Thank you!

  Business Response

  Date: 12/07/2022

  I apologize for the communication gap that has occurred.  I followed up on your refund and the check was sent to the bank on November 11th and it has since cleared our account.  The bank has cashed the check and it should be reflecting on your statement.  I assumed We Care called you and gave you that information which was obviously a mistake on my part.

  Customer Answer

  Date: 12/07/2022

  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID 18536955, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ***** *******

• Initial Complaint

  Date:10/17/2022

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Campers Inn in Merrimack NH sold us a brand-new 2022 Grand Design Momentum 395ms. They sold it to us with a broken furnace. Their staff claims to have professionals do a tutorial of how to run/manage campers, but they instead joke with the customers saying "talk to the fan and it is voice activated" when in-fact the staff member is controlling the fan through a control panel. They are so quick to take your money for deposits and financing but their customer service will hang up on her when you call with questions. Their front desk is extremally unprofessional. They DO NOT call anyone back. There is zero excuse for their TERRIBLE CUSTOMER SERVICE! They say that the ROCKU tv works, but it does not and they chalk it up to speak with the sales person, but the sales rep refuses to acknowledge any type of return calls, emails or texts. They make you sign and purchase for the camper for THREE WEEKS before you actually get to take it. Refusing to let you take if off the lot even though you already own it. Check their google reviews THOUSANDS OF 1 stars!

  Business Response

  Date: 10/17/2022

  Multiple employees have spoken with the consumer multiple times about the issues.  The customer believes the unit has a broken furnace, but after running the furnace, we found there was no issue with it.  The issue the customer has is that the garage on the back of the unit is the furthest room from the furnace and is only supplied by a 2 inch duct, so not as much heat makes its way to the garage.  We spoke to service and warranty at Grand Design and were told the unit is operating as designed and during colder temps, the door to the garage should be left open to let heat in from the other rooms or a space heater can be utilized when it is colder outside.  It is false that the furnace has ever been broken.  When it was brought to our attention that the consumer thought the furnace was broken, we scheduled them to bring it in to diagnose the issue and it was run directly through the manufacturer.  It was brought to our attention the customer was disappointed with their original demonstration so we scheduled a second walk through with the coach.  Since we are the servicing dealer and do not manufacture the coaches, the consumer should direct their concern on the heating system to Grand Design at (574) 825-9679.  At this point, we disagree with the consumer on the level of service they've been given as they have been in contact now with their salesperson Heather, sales manager Toby, Service Manager Amanda, and the General Manager Gregg.