Business ProfileforS & J Motor Company, Inc.

We purchased a used vehicle from S&J motors for our daughter in August of 2023. The vehicle had roughly $60k miles no original warranty remaining however we did purchase their offered extended warranty. The car was not driven but ******************************************************** September of 2023. The car may have averaged a couple hundred miles a month as its primary use is to/from *********** and work (2 miles away from Home). Around early January, we took the car back to S&J due to a sound which we felt was coming from the engine. At that time, the salesman and mechanic stated it needed an oil change however, it hadnt hit the threshold of miles to change. We aligned and questioned as semi knowledgeable car owners, oil changes dont fix engine rattling. For the safety of our daughter, we monitored the car post oil change and again the car started to make louder engine sounds around April. As we were getting ready to take the car back, as our extended warranty states it must go back to the place sold and mechanic at that location, the car completely shut down as she was driving - lost all controls including the brakes. Luckily she was safe, no accident to report. We went through Hoops to get a hold of S&J to try and support us with the warranty covered tow, thankful we had AAA. We had the car towed back to S&J who stated they couldnt even help us. Even though the warranty stated it must be evaluated and fixed by the issuing dealer. They didnt even offer support to locate a place to take the car too, their words you must do the legwork . So we spent hours working through truwarranty (extend warranty we purchased through S&J) to get the car towed to a location that would service us. We also have attempted several times to contact via phone the salesman - **** and the owner who have not returned our calls. This car, had issues well before we owned it that were not disclosed. We now are paying $5k OOP since warranty is paying $3k for a used engine.